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Changing payment method?

Mova
Great Neighbour / Super Voisin

I need to update my payment method. I tried looking for an option in my account, but I must be missing something.

Can anyone guide me through the steps to change my payment method? Is it something I can do online, or do I need to contact customer support?

Thank you in advance for your help!

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway. 

When you log in to your Public Mobile account, go to the Payments button.

KennethJAdams_0-1694564153676.png

On the right hand side, click on Manage Subscription.

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Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled. 

KennethJAdams_2-1694564153733.png

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

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Once you’ve clicked on it, go to Payments

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The next screen you’ll want to click on Manage Subscription.

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The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

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There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

Handy1
Mayor / Maire

@Mova  

Update credit card info

 

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

JRod
Deputy Mayor / Adjoint au Maire

@Mova 

Go on your account, payments, manage subscription, and then you’ll see the option to manage the payment method. 

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