Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Team. I’m flying out of country and I want to hold my service for 6 months is that doable ?
I can only get the phone call from my contact list. My phone didn't ring at all when people's phone number other than my contact list. I was looking for a job, and I missed couple of phone calls from the industry. How can I fix it?
I’m trying to switch to Public but I encounter an error when I go to ‘resume activation’. There is no error code, only ‘XXXX’ is displayed. I’ve been trying for three days now.
I'm currently with another provider and contract end 10 days later. Can I order the PM plan now and active it after 10 days later?
Anybody have any experience of transferring a number over from Bell? I've been waiting for 2 weeks.The chatbot and "customer service" seem totally useless.
i am new to PM, just registered an account and try to subscribe the $34 50GB CAN-US plan, but every time after log in, i got a "system error, try again later" msg and not able to go further (via web browser), any advise?
Hi, I just subscribed last night, transferring from freedom mobile.When I first downloaded the app everything seemed to have gone well, i was able to do my transfer from freedom, but i got a notification that my esim was not downloaded. The qr code o...
I have not been able to download images on my phone. I bumped up my data to 100GB
Just updated my iPhone SE to iOS 17.4 and noticed that my phone switches from 5G to the 5G+ band. The speeds are still the same, 250Mbps max. Read somewhere that this is also happening to Telus and Koodo with the iOS 17.4 update. Haven’t heard anyth...
This is ridiculous. I haven't had accessed to people with SMS in 2 days. I have tried everything. Can someone please help me transfer my number. No non iPhones can call or text me. I have tried resetting my phone, taking the SIM in and out. Literally...
HELP....transferred my # to Public Mobile but number has not ported yet???? I spoke to other provider who confirms they received AND authorized request to transfer....what gives
My iPhone 14 Pro Max will not switch from 4G/LTE to 5G. I can force it to work but I have to reset the network settings for it to connect to 5G. My wife is with Public and she has no issues. We tested it sitting right beside each other and she is con...
I have a Samsung A54 5G Unlocked International version phone purchased in the US. Will this work?
Hi I am unable to make and receive phone calls. Everything else is working. Can someone help me please?
How long does it take for customer service to reply to messages. Been since last night. Still nothing. Need esim as I deleted mine. If this is what I have to do to get help. Not happy with this.
I ported from Fido yesterday and am not getting incoming calls or text messages.I am able to make calls and send text messages.Please help!
I changed my subscription to the Canada US 50gb deal for $34 and it would have started on March 21. However, I needed it to start earlier. So, I deleted the promotion thinking that I could just re-select it and start it sooner. Unfortunately, the d...
How do I get Public Mobile off my phone and cancel this mess?
At one time of day would a new plan start? It shows that I’ve used no data yet, credit card has not been dinged yet but I’m in the USA and could use the data included now.
Hello,I started transferring my number yesterday evening. I initiated the transfer, confirmed it via the SMS sent by my previous carrier and then then switched to my new public mobile sim card. Having waited the prescribed 5hrs my phone still does ...
I got my plan last week, I ported my number from Freedom to Public Mobile. I received 1-2 passcodes already, but now it completely stopped? I hard reset my phone (iphone 13), I turned airplane mode on, turned my line off in settings, shut my phone of...
Hi everyone! I chose a new plan that was a limited time promo, and without thinking I chose “change on renewal” instead of “change now” which is what I should have picked. I can see the new plan in my upcoming subscription, but I would prefer to be o...
Hi everyone,I chose change subscription upon renewal but now I don’t want to change my plan. How do I cancel the subscription change?
What should I do if my phone keep saying SOS, bought a new sim but it’s the same thing and my phone was never carrier lock. @Member
Hi,I have couple of questions...I activated a new 5G plan with a new number. Can I port a number from my another service provider to this plan without changing my account?Is it possible to convert to e-Sim and later to physical sim again?Thanks!
I am unable to download picture attachments even with my mobile data on. Any idea why that is? Am I overlooking something?
How do I submit a ticket
Receive a text message from Public Mobile saying I entered the wrong account number from my old provider. So transfering my number is unsucessful. Can anyone help me with this issue please?
Hello, I got a message from Public mobile after activating my number, it said having trouble transfering my number. Then I have not received any phone call or unable to receive sms from anyone. I can still call but no one can reach me.Please help me ...
