Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! Community!!I'd like to know how do I roam abroad for my phone number. I am in South Korea and I will stay here for 2 month. I need to get a roaming text. Please help me.Thanks,
Wondering if my plan will work in Spain or if there are add-ons that I can purchase to have coverage? Thanks!
I live in Port Albert and am in Londsborough quite a bit. Both show 3g. I can use my wifi in Port Albert. Does anyone live near me and have 5 g?
I haven't received my SIM card yet. When I go to submit a ticket it won't allow me to, then I have a copy of my receipt however it doesn't give me my account number so I can actually trace where my SIM card is. I also wasn't given a phone number. The...
Does this mean that you can use this plan while travelling in the US for talk & data & text while travelling in the US? So if you have this, you don’t have to purchase the 15 day add-ons if you want to use your phone in the US? Is this new?.
Hello guys, Im just writing this as I was wondering how to lower my billy payments using my public mobile points. Would it be under the add-on section? And if so, would the option only be available once in a while or something? Please let me know as ...
Not really sure how to handle this. I signed up with pubic mobile about a week and a half ago and got a bill from my old carrier, Virgin, for the full month. I went into my virgin account and it wasn't cancelled. I received a text from Virgin about t...
I encountered an odd issue today while browsing on the amazon app using public mobile 5g data. The images of the products will be perpetually stuck on the loading status and will not fully load. I tried clearing cache and data from the app but the sa...
How can I change my living providence from Ontario to Alberta? And also changing the tax charge. @CS_Agent
My mom used my referral code however she doesn't see anywhere that she got a 10$ credit... When will she know if she received it or not?
Made a new account last week for a member of the family.The account was created successfully, but I cannot log into it. I got through the Eversafe login process, enter the confirmation code, and then it just boots me to the homepage, not logged in.It...
Hello,I am a new subscriber and I tried to also subscribe my daughter but the eSIM installation was unsuccessful. Can you please assist? Thank yousarah
Just got the whole used up all your minutes message when I went to call a friend. Thought it was unlimited talk and text!?!#imissmyrogerscoverage
Does the U.S. Roaming 15 Day Talk and Text Add On include calls from the U.S. to Canada?
I need to speak with customer support and need assistance with my account asap. I purchased my regular $40 plan as I do every month, 4 times now as the data was not working and I am now seeing when I log in that each time Public Mobile processed this...
Hi everyone, I want to switch to the 34$ 90 day 20gb 4g plan but wondering how do I keep my existing grandfathered reward program. Can I just make the switch upon renewal and the old rewards will continue or do I need to submit a ticket?Context: I wa...
I purchased 3 gigs of data as an add on four days ago. It shows up in my payment history but not on my add ons tab. How do I start using it?
I am trying to link my number to my account so I can retrieve my account number but unable to get pass the new subscription pages.
I subscribed by a voture this month because my app got inactive due to late payment. My service and phone is active but the app is still inactive and I need it to subscribe next month. What is the problem?
Hi there. I signed up for a plan yesterday thinking my phone was e-sim compatible, it is not. I purchased and installed a physical sim card but can't finish the activation because the app is saying my phone isn't e-sim compatible. What do i need to d...
Hello,I am trying to subscribe to your promotional plan for $40, 5G for 30 gigs, if you can please change my subscription plan upon its renewal I would much appreciate it.
When I did the login using my email and password, the system always send me back to the home page and I never was able to access my account page.Neither on computer, neither on the app. I already changed my browser, incognito mode, cleaned the cache....
Was about to use my points to purchase add on data for use in U.S.I noticed some comments re difficulty connecting in the U.S. Reached out to friend in states, no 3G network there since 2022! However, when reading information from Public Mobile, it a...
I pay for a 5g service and only getting 3g, I tried to start a chat it didnt answer any of my questions at all made suggestion for unrelated topics, public mobile has no customer service to contact no email to send complaint too no number to call to ...
Hello Therei just tranfer to public mobile today and my phone still insert sask tel simcard so do i need to insert public mobile sim card. Because when i insert Sasktel simcard i can call someone and someone can call me but when i insert public mobil...
Hiwhen I want To log into the account on the website, always it takes about a minute or more to get to the part that shows the amount of data consumption or subscription usage, this is a disaster and I don't know where the problem is in your system, ...
I'm not seeing this breakdown, but I am a new Public Mobile user. Does anyone know how posts, questions, responses are translated in terms of points? Do we get more for posting vs replying/answering questions. Thank you in advance and excited to be h...
Recently, I was abroad for two months, from July 7th to September 8th. Before my departure, I deactivated my account for payments, expecting not to incur any charges for those two months. I did not use my phone during this period. However, payments w...
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