Community

Not getting 5g

Signed up for a 5g plan.Have a 5g phone (sm-a526w).In an area with 5g coverage.Only getting LTE connection.

Credit card expired. Somehow can't renew it, nor submit a ticket.

When I try and renew the card (which is perfectly functional IRL) it says "We cannot process your payment at this time." When I try and submit a ticket about that, it can't do that either for some reason.And as a result I'm without calling and textin...

Trying to subscribe and transfer number from Koodo postpaid

Hi everyone,I am trying to subscribe public mobile with eSim choice from Koodo post-paid. However, the activation is blocked and the eSim settings never arrived. Is there any solution i can follow to get it done?Thanks!

long distance calls

i thought i had unlimited talk and text in canada but i cant call british columbia. am i wrong about my contract?

"current subscription" not showing all details for US/Canada plan

This has been the case since I signed up for this plan months ago, and hasn't been resolved yet. I have no proof that the plan I'm currently subscribed to is actually a US/Canada plan as I didn't screen shot it before I subscribed (didn't know I need...

Number transfer issue

Hello,I got a plan with public mobile over two weeks ago and I requested my number to be transferred from my previous provider Rogers.Unfortunately it wasn’t done, I just noticed today that I have been assigned a new public mobile phone number. Could...

Linking a SIM

I entered the SIM number information on the website and clicked on Link SIM but nothing happens when I click on link SIM.  There is a green checkmark indicating it is a valid SIMNot sure how to proceed since nothing happens when I click on link SIM

Possible overbilling

My wife and I currently each have a Public Mobile account. We added an additional text only phone and because we delayed the activation, it seems like we were billed more then we should have. The billing is very confusing on the portal.How can we con...

It's ***, on Sunday, January 21, 2024, at about 3:45 p.m.:

My new phone number with Public Mobile is ###-###-####   I want to change my phone number to ###-###-#### which is an out-of-service numberWhat do I have to do to change my phone number to ###-###-####.... ?? Please send me an e-mail at ***@***.com e...

Call from US to Canada failing

I’ve been over charged when signing up, and the ticket submission page is always 404

See title. 

Final Confirmation Code for new sim on new phone

I have been able to activate my new sim, but the process wants a final confirmation code sent to my new phone, but I can't seem to find the code. Where do I find this final confirmation code?

I am subscribed but received an email saying my account was on hold and i needed to renue

Hi There,Not sure why I have received an email saying my account was on hold and I need to renue at a higher price.  Threatening that ill lose my number and points.  Logged in to my account it says all is up to date and my payment info is on file for...

Can't activate sim card

I bought a new esim card for a new phone and have inserted the sim, but I can't activiate the sim. How do I do this?

Payment made through payment voucher but still cannot access my account

The system asks this: Let's Complete Your Activation. I am not asking to change the existing subscription.All I need is to be able to access the account to update my account information.Kindly help me navigate around that so i can access my account p...

Was my phone hacked?

Hi,A few minutes ago, my phone acted weird and i would liek to know if anyone experienced it yet, or if PublicMobile already had this kind of issue..because it feels as if someone may have hacked it but not sure.Here's what happenned: a few minutes a...

PUK for SIM card

Hi, I need PUK for my Public mobile SIM card.When I tried to log in my Public account, it's asked for the code.But my SIM does not work, i can not receive the code, cuz i need PUK.They are interlocked.How can i fix it?Thanks.

Refund the amount please

Please send me the refund for the service. I want to unsubscribe this but it’s not successful. I tried to talk to it online but it’s not working for me. I do not want to use the service. Please cancel the service, unsubscribe me and refund the amount...

Number is not transferring from old service provider

Public mobile gave me a temporary number, I was wondering if someone can help me transfer my old number to my account?

Payment Overcharges

Hi,The last few months, I've charge double in my subscription (2 x $44.07).On Jan 20, I've disabled my subscription but I still get charge on my registered debit card for $44.07.I can't able to edit or remove my card.1. Please remove my registered de...

Can't update credit card information

They shut off my account and won't let me update my credit card details. This isn't the first time this has happened. How do I fix this? 

Refund

I signed up Dec. 5/23, but have not been able to successfully transfer my services from Rogers. Neither Rogers or Public is responding at this point.How can I get a refund and stay with Rogers?

My phone can’t function …. Scam / update

Received a notification asking me to switch to public mobile.  Need me to restart and switch.  Is it normal from public mobile.