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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Been over 48 hours and old phone number not transfered

This is horrible customer server.It has been well over 48 hours and my number from my last carrier has not been transferred. Furthermore, the hoops required to jump through to get any help have been horrible.

Why is my service on hold

Not understanding why my service are on hold as the money is present

Payment

can I refund the charges made yesterday

Refund

Hello,I recently ported my number to another service provider. Can you please send me my refund as I have only used the service few days this month ?Thank you

Resolved! Ported Landline/VoIP from Rogers, incoming calls go straight to voicemail

Hello,I ported a Rogers Home Phone (landline/VoIP) number to my PM number. Within about 20 minutes, I was able to send texts, receive texts, and make outgoing calls with the Rogers number; however, 14 hours has passed since the port was requested and...

Resolved! Unable to receive calls and SMS after porting number to Public Mobile

Ported my number to Public Mobile Sept 9. Discovered I cannot send/receive Text or receive incoming calls.Am able to access internet, email, and can make calls.Possible to have my services refreshed / re-initialized?

Attempting to activate my new subscription plan

I signed up for a subscription plan last night and have paid for the first month. When i try to activate my account through the Public Mobile app I cannot get past the Eversafe. The code sent to confirm my identity fails to work (says code incorrect)...

Remove deactivated number

I have a deactivated phone number associated with my email id. Now, I have bought a new SIM card and created an account. However, it is asking for a verification code sent to the deactivated number. How can I solve this?

Ported number, works. Eversafe ID Random #

Hi all,I recently ported a number to public mobile, the ported number works perfectly. The issue is that Eversafe ID chose a random number (one I suspect would have been issued to me had I not ported a number) to confirm my id so I can log into my ac...

Resolved! $39 promo

Is the $39 promo 20 gb per month?

Services on hold

I completed all steps of activation and my credit card was charged twice the same amount and I don't have services. It prompted "Services on hold". My attempts to contact someone to help ended with Error prompted

Usage History download truncated: a Workaround

Well, this is disappointing… Two days ago, I wrote the following post (which I have modified here in the hopes of avoiding deletion). After receiving several bravos and positive responses, it was flagged as S.P.A.M.! No reason given. I messaged the M...

Resolved! Esims showing the same numbers but one works and the other doesn’t

Just switched back to Public Mobile. Opted to use esims instead of actual cards. It has now been been about 15 hours since the change over. Once the porting completed I now have two SIMS with the same number. The SIM labeled Travel works and the SI...

My Account & App Under Maintenance!

Update: Our My Account & App are working again!Just posting to let everyone know that our My Account & App is under maintenance! Don’t panic!

Help i added wrong info

Hello I paid to activate a phone number however I need to add a imei but i can't ho back to do it. Like I said it's paid for but I put wrong info so it doesn't let me back out and select or change the info. Any help would be appreciated

Payment

I was overcharged

Resolved! Esim Transfer not working

Need Help!Received Error message"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate nu...

Resolved! Travelling

I am going to Cuba. If I buy wifi at the resort can I use my phone to text on WhatsApp?

Resolved! 34$ flash sale for existing customers on old public rewards program

Will I be able to retain the loyalty rewards and the auto renewal rewards if I sign up for 3months flash sale program?

Resolved! Credit card payments

I have a whack load of credit card charges coming through on my month stub, over 10 charges in Aug. I think most of these are from old sim cards that weren't deactivated. Any chance they can be traced to an account via the credit card number used to ...

Resolved! Message send failure

I changed my number today, from Ontario number to a local Calgary number. And then I cannot send text. Keep showing message send failure. restarted my iPhone. Turned flight modal off and on.checked setting-message, iMessage is available for the new n...

Resolved! Plan subscription

I purchased my plan on Sept. 9th or 10th and when I tried to log in, a pop-up is on my account page saying that my subscription was from August 11-Sept 10 and I needed to renew it. How is that possible?

Resolved! Number Transfer

I missed the 90 minute deadline to answer the SMS from my previous provider to transfer my number to Public Mobile. I was told I needed to file a ticket but when I try, an error screen pops up. @CS_Agent

Resolved! International calls

If I take a basic Public Mobile service, what happens if you dial an US or international call? I am hoping the call just fails. I’m hoping to use a Public Mobile phone for my dad’s emergency phone, he has dementia and may dial something by mistake. I...

Resolved! Roaming in USA and unable make or receive phone calls

@CS_AgentUnable to make or receive phones while roaming in USA [Can US 40GB plan]. Data is working. Phone restart did not help.

Resolved! Cancel pm

My friend is leaving Canada and she is not coming back until next year, how she can cancel her PM? I helped her to unsubscribed PM but could not take her visas card number off from the payment, but she just worry if any mistake be made , please help ...

Can I use eSim.me for public mobile?

Just wondering if anyone has used eSim.me to add PM eSims? It seems like an inexpensive way to change your phone into a multiple line phone. I am aware that you can only use one line at a time. Thanks.

Not able to download esim

I am not able to download the esim. I tried transferring my number from Rogers to Public. It was giving me an error so I reinstalled the app. It is not even showing to download the esim option now

Resolved! Changing email address

If I change the email address in my account, do I then use it to log-in going forward?If so, do I also change the password at the same time so they are synced?

Resolved! Security PIN

Please, how do I retrieve my 4 digit account PIN?