3 hours ago
Hi,
I lost my phone.
Can I get a new SIM card and use the same number on my new phone?
How do I do that?
Is it easy to do?
Thank you,
Sue
2 hours ago
@Meow wrote:Yes, you can.
Get new phone, get new SIM and transfer number to new SIM. Very easy to do.
Go to Profile where you can do this:- Change phone number
- Change SIM number
- Transfer Phone Number
The customer has the lost the phone. Neither the options for changing phone number nor transferring a phone number would help this customer.
3 hours ago
Easy as apple pie. Once you have your new phone and SIM (Amazon have them for $4.99 and from the Telus/Koodo store for $10) or eSIM for free only if the new phone is eSIM compatible.
Download the PM app on the phone and login on your account and on the Account tab>Change SIM Card Number.
Then reboot the phone with the new SIM in the phone.
3 hours ago
@SH11 , be sure to go into your account and set the lost/stolen phone function immediately so that who ever finds the phone will not be able to use your service which can be a security issue.
3 hours ago - last edited 3 hours ago
Yes, you can.
Get new phone, get new SIM and transfer number to new SIM. Very easy to do.
Go to Profile where you can do this:
- Change phone number
- Change SIM number
- Transfer Phone Number