Community

Resolved! International texts and calls

Hello there,I am leaving Canada to Jordan for a vacation. How can I keep receiving texts or calls while I am outside Canada?Your help is appreciated!

Resolved! How can I add the ability to call

Australia  my buddy called me, but I want the ability to call him back. A single number. Can I add one number to the plan? If not, where do I request the feature? your friend, JB81

Resolved! Reset password

Hello... I am having problems signing into my Self-Serve account.  This seems to be an ongoing problem with my account as I can see from the message history.  I have tried to reset the password a number of times but keep getting a message telling me ...

Resolved! My phone is receiving calls from two numbers (very similar with only 1 number different). How do I c

My phone is receiving calls from two numbers (very similar with only 1 number different). How do I correct?

Resolved! Can I CANCEL my purchase of a SIM card?

HI,I'm a foreign traveller and just bought on line a SIM Card at Public Mobile.The shopping page informed a shipping delay of 2-business days, so I confirmed my order.Then I received a confirmation email stating that the delivery would take 5 to 10 b...

Resolved! My Account

Password changed successfully in MY Profile, but can't log in

Resolved! Blackview Oscal C80 Compatibility

Resolved! SOS only and can’t log in to account

Have had the same sim card for years and never had problems but the last 4 days I’ve had no service and its showing SOS only. I also can’t log into my account, keeps showing an error even when trying to reset password 

Resolved! Lost phone

I lost my phone would like to cancel monthly payment

Resolved! Can't call specific number

Hi guys, I activated a friend of mines phone to public mobile last week. He switched his number From Bell. Now when caller A tried to call the new added account all that happens is he get the 1UT1 message of the caller is unavailable. He is sitting a...

Resolved! Swap sim card number

Hello,I input my new sim card number into the change sim card number section and press save changes but it doesn't save and just deletes all the numbers I put in back to all zeros. 

Resolved! New activation

I'm trying to activate a new SIM and got Error 837

Resolved! To mange my credit card for payment

Can l update my credit card on my account in the this community now? My bank has informed me that the old expiration date of my credit card was not updated to the current expiration date of 05/27. So, please show me how to rectify this problem and ho...

Resolved! New FREE SIM card confirmation?

I did order the free SIM card on promotion. However I did not receive a confirmation of this order. Has anyone received their free SIM card or at least the order confirmation?

Resolved! Transfer pictures from old phone to new phone

I want to switch to another phone and change to Public Mobile. Is it possible to have the pictures transferred from the old phone to the new phone?

Resolved! Current promotions

Currently with Koodo, paying $55 for their 50 gig plan (don't use nearly that amount).Does anyone know how long they'll keep this $40 15 GB plan active for? I've got 2 months left on my Tab and might pay it off early to come over to Public.

Resolved! overcharged

post date Jan17 invoice $24.86post date Feb 6 cr invoice $24.86Subtotal $48.59Why is this doubled?

Resolved! Does sim swapping require activation every time?

OK, so this may be an odd scenario, but the question remains.My wife and I are travelling to the States, we want to be able to call each other, but we don't both need data.  So I'm wondering if we purchased the data plan on her account, and for some ...

Resolved! Change email address

Trying to log in but it says they’ll send an email to verify it’s me but I don’t have that email address anymore

Resolved! I was Charged three time for my plan

Title says it all I don't know who to contact