Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
1) The app says my bill is due today but when I sign in online it says it's already paid. Which is correct?Where do I find the card details for the card that paid my plan?2) I would like info on the 4G 20GB and 15GB+15GB plans (How much will I pay af...
Hello in March, my 4G phone wouldn't work for phone calls in US on P M 's US plan, only 3g shut down anyone know why this doesn't work?
Hello,Still having trouble figuring out how to find things here so I have some questions that hopefully will get a response this time…yup, still having trouble finding my messages and yes, I get a confirmation that they’ve been sent.When I sign in to...
YOu had the funds available on my account, yet chose NOT TO USE THEM. THIS NEEDS TO STOP!! ALSO YOU CAN CREDIT ME THE $4 YOU REMOVED. fUNDS WHERE IN ACCOUNT PLUS NEW CARD INFO WAS ALSO ON THE ACCOUNT!!!!!!!!
Hi Everyone,I have the $25 plan with 1gb 3g and I'll be going to the US next week. Is there anything specific that needs to be done for the US plan add-ons other than purchasing it?Thanks
I have full bars T-Mobile, no data works at all. I payed for 3 gigs. I reset my phone, I messed with settings, I searched all online. What is going on.
Hi,My subscription was changed in March from a $15 plan to a $40 plan but this was never authorized. How do I get a refund for the months of April, May and June?
Made a payment to my account within last 2 hrs yet my service still suspended. When I called 611 it was updated that payment was received. How long will it take for my service to be restored
I did not receive my refer a friend rewards
Can't access My account. When I try to submit a ticket a error appears. It indicates go to overview page. Then a page appears that looks like my account page but the data does not appear. Clicking on My profile tab results inInternal Server Error ...
Every time I try to call out it says your number can't be completed as dialed ??
My account is in good standing but i can not receive texts and calls cant be completed. Helppp
When I try to transfer my number it says Invalid phone number: Please enter a valid Canadian phone number. If you are transferring you Koodo Prepaid number, please contact a customer support agent by clicking need help found at the top of the screen....
I currently have the Can-US calling plan with 10.5gb of 3g data. I also have a number of add-ons including up to 8gb of data, international calling, US calling etc Question, I understand I will loose my US calling when I switch to the $65 50gb+unlmtd...
Hi,I got a new phone two days ago and had no trouble using it yesterday. Today, however I had no data after waking up. I tried calling, which also didn't work. On the top it shows the bar for network connection. Restarting the phone, airplane mode of...
I'm looking for help transfering my phone number to public mobile. I use the transfer option enter my phone number that is not a Koodo or Telus number, on the next screen the drop list to select current provider doesn't work.when I click on it nothin...
Hi I have made a payment but still can’t use my phone it is still showing my funds
So my plan renewed today with out issue and it appears I got all friend referrals loyalty and auto pay immediately for next renewalhave a look . Here’s my findings
Why was i charged an addition $42.94 on top of my $67.80 to renew my account? This $42.94 does not show up on my account here but was pulled from my bank
We're in a tight spot here. Can't access my account and calls are a no-go. Help needed ASAP!My son pm, my daughter pm, and my pm can't access our account, making calls were drop right away, and we can't receive calls.
Is it possible to be a newcomer to the digital world? or a partial inhabitant?I am helping some recently- arrived Afghan refugees set up banking and phone connections in Canada. The bank says 'download our mobile app' - but for that they need a pho...
But your 'eversafe' is not working. It will not let me change my cell number from my old one to the new one. Still comes up with code to the old cell this is ridiculous as it eversafes people with public mobility accounts out. Obviously since it is t...
Today I bought Public Mobile plan, the one for $65/month with 5G speeds.I see on my credit card that I was billed the amount of $72.80, but when I download the Public Mobile app on my iPhone, it say "Subscription Not Activated, Something didn't go ri...
im trying to transfer my number from kooko to public mobile
Receive this message when. I text one number ...You've entered an incorrect number. Please try again. Vous avez entré un numéro incomplet. Veuillez réessayer.I can receive texts from this number and can call the number Using a Google Pixel 6
I would like to get an esim transfer
Huh that's weirdSomething I figured out today is that Public employees obviously have access to entire threads of communications (aka old messages re issues)A few months ago I requested an account change and followed up asking whether something was t...
I'm on the legacy rewards system. If I go to the "My Rewards" page, will it show me my rewards there and will it automatically convert me to the new points system (which I definitely do not want)? It seems PM is always trying to trick people into swi...
Interesting...No, this empty article was NOT helpful. Regarding Old rewards....
It says 200mb for 5 points but when I click on details it is mentioned:Note: If you have just changed your rate plan, please wait 24 hours before redeeming the 1 GB data reward.so I am slightly confused does this 1 GB reward refer to something else o...
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