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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26730 Views
  • 184 replies
  • 27 Bravos

Sim card online order never show up

I have placed an sim card online order, it has been two weeks but I still have not received anything, and I no longer have time to wait. How can I get it refund ?

yaoalex by Great Neighbour / Super Voisin
  • 268 Views
  • 4 replies
  • 0 Bravos

What is the difference between plans?

I am a little confused that 20gig plans cost less then 15 gig plans. I'm sure I'm missing something. I'm fine with getting the $60 plan but I just can't see the difference between the 20 gig 4G and 15 gig 4G thanks

Vince666 by Good Citizen / Bon Citoyen
  • 1022 Views
  • 16 replies
  • 0 Bravos

Can’t send a massage without data.

Why in order to send a massage to some numbers I need my data on and for other numbers I can send massages without it?I have the same issue with receiving massages.

Igor122 by Great Neighbour / Super Voisin
  • 495 Views
  • 9 replies
  • 0 Bravos

Payment

I just got my simcard and im trying to activate it, on the payment screen i filled in my credit card info. But it doesn't work. The credit card is from europe but it's a visa so it should work right?

MinkVeld by Great Neighbour / Super Voisin
  • 351 Views
  • 4 replies
  • 0 Bravos

Sim Card

HiI have ordered sim card online at 23th January and I haven’t received it yet.There is not anything in canada post tracking, about it too. I need help about that.

Public Mobile

I Joined last year and my phone was screwing up this Feb so I went to Walmart to buy another, the guy said I couldn't buy outright and had to go with another carrier. So I said what about Public Mobile and all the great humanists that helped me out, ...

webspy007 by Good Citizen / Bon Citoyen
  • 734 Views
  • 6 replies
  • 0 Bravos

Changing Phone

I took my SIM card out of my old iphone and put it into my new iphone but it does not work.  The phone recognizes the Public Mobile network but I cannot text or call.  I have rebooted the phone, reset network settings, toggled airplane mode on and of...

nbanman by Great Neighbour / Super Voisin
  • 691 Views
  • 15 replies
  • 1 Bravos

Buy US Roaming

I am in the states how can I buy Roaming for my phone?

Bevejan by Great Neighbour / Super Voisin
  • 498 Views
  • 9 replies
  • 1 Bravos

change payment info

How can you reactivate your account then update payment info, when your account is frozen. I need i.t to reactivate account

bbb1 by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 1 Bravos

in coming calls on the $15/month plan

When I signed up in September, the $15/month plan included "Unlimited Incoming Calls" as a feature, (which I was lead to believe that I wasn't charged for incoming calls), but I don't see this feature when I look at the plan today. Can someone tell m...

DNA55 by Great Neighbour / Super Voisin
  • 528 Views
  • 9 replies
  • 0 Bravos

I want to change my plan

Is there anybody out there that can help me...I want to change my plan to the 25 dollar plan. But there are no options to change on your own...or I can't find it. Need help please and thank you .

NathanB1 by Great Neighbour / Super Voisin
  • 348 Views
  • 5 replies
  • 1 Bravos

us roaming

Is the price I see of 15.00 for fifteen days or is it 15.00 pr day?

Bonus SIM card

I never received my bonus SIM card. I would like to find out how i can get a second sent out as i know someone who would like to take advantage of it.

marshall_hall by Great Neighbour / Super Voisin
  • 283 Views
  • 4 replies
  • 0 Bravos

Change of Plan

Some weeks ago, while setting up for a lengthy roaming period in the USA, I was told I needed to upgrade to a plan with 4G data speed and buy a roaming addon. So I elected to do that move to the 4G plan "at renewal" which was yesterday, when the full...

lefty4666 by Good Citizen / Bon Citoyen
  • 424 Views
  • 7 replies
  • 1 Bravos

500 minutes international calls

Hi all,I called to Australia and it keeps hanging off after 5 minutes. I tried calling different times and it keeps happening. Have you ever encountered this issue? Thank you!

binh514123 by Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 0 Bravos

Re: Renewal reminder text messages

I have always gotten 2 text messages from #611 to remind me that my plan (pay as you go) is about to expire. One text 3 days prior and another text the day before expiry. This month I did not get any reminder text messages. I woke up to a text this m...

JudeAtude by Great Neighbour / Super Voisin
  • 933 Views
  • 18 replies
  • 1 Bravos

Resolved! Traveling to Mexico - Will my phone work.

Hello!I will be travelling to Mexico in the near future. From what I've read it sounds like I will not have any data while there, and will only have 300 mins of phone calls if I sign up for the international minutes. Just wanted to get others input o...

Armondo1411 by Good Citizen / Bon Citoyen
  • 1040 Views
  • 10 replies
  • 3 Bravos

points

can someone explain the points system its quite confusing for a newcomer

bogag517 by Great Neighbour / Super Voisin
  • 496 Views
  • 10 replies
  • 1 Bravos

Intermittent texts and internet

Hello,I've been with Public Mobile for a bunch of years now and have never had any issues with service, but within the last month or so I've been having intermittent issues: - Internet/data not working, even though it's showing as a strong signal and...

pkorn by Great Neighbour / Super Voisin
  • 524 Views
  • 9 replies
  • 1 Bravos

Email

How do I change my email associated with this account?

systemtrap by Great Neighbour / Super Voisin
  • 582 Views
  • 12 replies
  • 2 Bravos

Missing referral

I referred two lines onto my account in the same day but I only received one SMS text message of a referral being done. How do I check that the system registered 2 referrals?

serious7 by Good Citizen / Bon Citoyen
  • 545 Views
  • 3 replies
  • 0 Bravos

Resolved! Not getting reliable service in rural area

Hi community, I just wanted to share my story right now, because at this point, I’m going to be done with Public Mobile when it comes to data service, as the network just isn’t reliable when living in a rural area (small town) vs living in a major ci...

Javatyger by Good Citizen / Bon Citoyen
  • 913 Views
  • 14 replies
  • 1 Bravos
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