Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is anyone else seeing a bug in the Data Usage Dashboard? This bug is showing in both the App and on the My Account webpage so it's not a cache webpage problem.150GB plan but -566.57GB Left?!?
I'm trying to subscribe/pay and it keeps saying my "billing postal code" doesn't match my card even though I know it does. I'm using a Simplii MasterCard debit, I've tried several different browsers as well as my laptop and would get "payment failed"...
The system won't let me change my phone number
After finishing the payment process I was hit with " activation unsuccessful contact customer service "Unfortunately everytime I would try to submit a ticket it would ask for my SIM card number. As I opted for eSIM I didn't have that information. Now...
Good day, I am not able to access other account . I've lost the sim card, hence I cannot retrieve the verification code sent via text or voice message.Kindly assist, Thank you
My account price changed from $52 to $88. My payment card had expired and I am trying to use the new active credit card, but my subscription has changed from $52 a month to $88. I don't want a new plan, I want my current plan. This happened thi...
I need someone from the customer service to contact me @ xxxxxxxxx
Hello. I’m using the public mobile app. I’m a bit perplexed with what I am seeing. None of my call history displayed are calls I have made. The data history shows 60 odd MEG used and minus .59 GIG available. I have a 1 gig plan. Also one of my long d...
Can anyone explain what this means? I don’t understand and I really hope I’m not being charged extra for this. Please can a mod or someone let me know ? I don’t want to be hit with a huge bill.
Hello,I am currently doing my taxes for 2022 and cannot access my history for that year. How do I download this for tax purposes? Thanks
maybe somebody can send in a suggestion to somebody who can make this happen
EDIT: It was sorted out on its own without doing anything. There is no official solution to this post. My data usage is showing as a full red bar and saying I only have -331.34 GB left. Doing the math I should have 711.66 GB left (1024 - 311.34). Not...
5g and unlimited throttle after, 50gigs… I rarely go to the states so this might be good for those that do
Hello, I don't have a Canadian card, but I have a prepaid voucher. How can I register a new sim card and subscribe to the plan using a voucher?
I purchased an add on for my account to travel to the US. It was the talk text/message and data (30.00)I just checked my data usage and it used all other add-on usage first (promo's) and shows me current in the red for all usage. There is no way I us...
I was double charged. Public mobile shows it as one charge, and a balance of 0. The CC shows both charges as posted on June 16, not pending. What should I do?
Good morning!Our son recently received a SIM card for his mobile. He can ring my mobile number but I cannot ring his mobile number. A voice message hears: Public Mobile, sorry the number cannot be completed as dialed". I can ring his mobile number fr...
my phone was stolen on June 20 in the evening (around 6 pm atlantic time). I suspended the service and reported it stolen, however I checked my history and the phone was used last night/morning at 3 am (June 22) and they can still use my data! I'm ...
I am recieving this prompt "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number."The nu...
Hi All, Can we overdraft our data? I hope not I see my Data usage showing negative left, but data is working still
How I can convert physically SIM cards to E sim
@CS_Agent can you please contact me? I have ported a number, activated my account, made payement and my service on my phone is working fine but I am unable to log into my account. It is still asking me to complete my activation.
Hi Public Mobile team,My data isn't working - on my add on usage it says I have used 37769% of a 1GB add on (impossible, there must be an error) but I have other GB add ons that have 0% usage.Please help!@CS_Agent(I couldn't manage to submit a suppor...
Phone is in sos only mode I still have over a week before my next payment is due. everytime I login to PM account I get an unauthorized access message. I try to start a ticket to get any help and I get a error XXX or error 404.I’ve literally reset ev...
In the last 2 months my data usage has jumped and I get a message that I have used 75% of my data long before the end of the month. I have always had more than enough data. I have not changed the way I use my phone. is there a solution?
I really like the new 4G and 5G plans available and I still have a 3G plan and the reason is it had US calling on it. I would switch to a newer plan but there is not one available with US calling. Yes I know there is an add on for 1000 minutes for $1...
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