[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I received and email about late payment....
I received and email about late payment and that my service would be put on hold. However, not sure how i can have a late payment when you guys have my credit card on file and have had no problem charging me for years now. Further, i just logged in...
Service interruption
Hi I got an email today saying Your Public Mobile service has been put on hold. I checked my account online, payment just went through today for my pre authorized payment. My credit card is also charged today. What should I do and why am I receiving ...
Close account
Worst company to deal with. Won't let me into my account to close it. Keeps just asking me to pick a plan.
Resolved! Texted an offer for a data plan 40GB data at 4 G for $27 per month
Is the special offer in addition to the $25 per month I currently pay for unlimited Canada wide calling and unlimited international texting or does $27 per month include the data being offered as well as my current calling and texting as described ab...
No more??
No more $15 plan?No more quarterly plan that works out to $19 a month with 3gb per month?I realize there will be changes but will they actually reduce customers? I would like to move up a bit but there’s nothing there to attract me.
New Plan! $50 60GB 5G
The New Plans are:$19 1GB 4G Plan (Unchanged)$23 6GB 4G Plan (Unchanged)$30 15GB 4G Plan (Unchanged)$34 15GB 5G Canada-US Plan (Unchanged)$34 50GB 5G Plan (Unchanged)$39 80GB 5G Plan (REMOVED)$39 50GB 5G Canada-US Plan (Unchanged)$44 80GB 5G Canada-U...
Referral codes/discounts not applied.
Need assistance with getting discounts applied to bill. Registered and got charged full amount (promo/referral didn’t seem to apply). No physical support line? Chat bot give a run around.
payment method change
I have signed in, found where I need to key the info, but CANNOT KEY IN THE INFO. WHY??? this is the third time I ask question and nobody is helping me. I have a new card and need to key in new expiryt date or payment will not go through.
Resolved! MMS not working on OnePlus Nord N30 5g
Hi, I recently switched to the OnePlus Nord N30 5g and MMS messaging is no longer working. I've made sure that the APN settings are correct. Is there anything else I need to do?
Help porting number
Hi i tried to port my number out yesterday to PC Mobile and it didnt work. I had no service or phone then 6 hours or so later at 9:15 i get an email welcoming me to public mobile as if my number was portes back to here. My subscription expired today ...
I set up mine and my sons accounts using different email addresses. Now I can't remember what email I used for his account and I need to change billing information.
phone messages
Can't access my phone messages
Refer a Friend
I am a new customer. I signed up yesterday using a friend's referral code. I was supposed to receive a $10 bill credit. Where is it? There is no mention of it on my account. Why not?
Over charged
HiI've purchase some long distance time but I've been charged twice but I've only made one purchase. How can I resolve this, please?
Refer a friend
I am new to PM. I signed up yesterday and I used a relative's referral code. I was supposed to receive a one time $10 bill credit. Where is it? Where can I confirm that it has been applied to my account? So far I see nothing!
Resolved! Account pin number
I tried to make a credit card payment in my account profile but only have me the option to redeem payment voucher. When I dialed *611 and chose option to make a payment using my registered credit card it asked me for a four digit account pin that I d...
Resolved! Charged twice every month on pre-payment credit card
I have $25 1G data plan and signed up for auto credit card payment. Just noticed from my credit card statement that the same payment for this plan was charged twice every month since January 2023. One was charged on 5th of the month and the other was...
Resolved! Transfer number problem, then a submit ticket problem
I messed up transferring my wife's number to a new account at Public Mobile. I pulled the sim card before responding to the message from Telus authorizing the transfer. Now I cannot submit a ticket to Public Mobile because the line where the ticket a...
Resolved! Re: What happened to My Old Reward Credits
Hi @softech, I have been banging my head against a wall for a couple days since I realized my Holiday/ Promo/ Bonus data was being sapped out before the Loyalty Bonus Data (which actually expired yesterday with about 5Gb still leftover and unusable b...
Resolved! Avatar
How do you add your own avatar to your ID?
SIM are not free?
I have a friend that to port over to PM but he said that only eSIM are free so he hasn’t joined.Can he still get a free SIM with new activation?
Changed billing back to $15.00 but still charged for 50 Gb pan
We have an office phone that only accepts texts from clients, hence the $15.00 / month plan. We temporarily increased it to a 50 GB plan and then switched it back to the $15.00 / month plan.Unfortunately, Public Mobile has charged us twice for the hi...
Moving to another province. Need an update on taxes on my bill please
Hello,I recently moved to Calgary. My phone number was registered while i was living in Winnipeg. I really need help to update my location so my bill will be updated with only 1 tax. That is a bit of saving for sure.Thank you so much
Resolved! Re: Plan of 60gb data in Canada and USA
Can you confirm this, as my husband has a phone that isnt VoLTE compatible on Pm but was told could text and have data for Uber etc. Can you please confirm. Dont care if he can make phone calls but need data and text. And confirm if download textn...
Resolved! 2-step authentication
How can I have the security code sent via email instead of text message?
My phone died. there is no way to get new esim
because I can't log into my account because Public Mobile will only send the login code to the phone number in the phone that doesnt work any more. We have spent 2 hours at least to find a work around. HELP Please
Need to speak to a human or I’m changing providers
Need to change my banking information.Would LOVE to speak to a human as I’ve been trying to do this for over an hour
Resolved! Plan of 60gb data in Canada and USA
After a frustrating trip to the USA where I couldn’t access either data or voice/text I’m trying to figure out what went wrong. If I remember right this subject was talked about before but due to Public needing a verification to my phone I wasn’t abl...
Delete credit card info
How can I delete my credit card info? I also want to ensure my account is cancelled since I have a new provider. Please advise. Thanks
