Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to create a Self Serve account. SIMon tells me that I need to create a ticket. The ticket only allows me to change my password or PIN, not create an account. Is it possible to talk to an actual person? If not, how do I create a self serve ...
Hi I don’t know my account email address how can I change that
I just got back from the USA and had purchased US roaming, calling and text 4 times. The service was terrible, with so many dropped and most not going through at all. At times, I was able to get my wife after 4 tries. Most incoming calls ended in har...
I lost my SIM card and I want to know where I could buy a new Sim card and still keep my current phone number?! Thank you!
I hit STOP on a texts offer by mistake. Could I please be added back to receive them?
What is the difference between these two. After all, they are both for 10 days, so what gives? NOTE: scratch that! I need glasses!
My phone started prompting to sign into network. I've rebooted, wiped the entire phone, reapplied APN settings with multiple more reboots, I've tried the sim in another phone that is working with public mobile APN's and when switching to this sim it ...
Hi, I recently redeemed 1GB data in November with 15pts and then subsequently received the free 1GB Holiday data. However, both of these data do not show up in my account as an add-on. Is this normal? How will I be able to know how much of the add-o...
hi I bought a SIM card and 2 public mobile vouchers and when I try to activate my SIM card online they won’t let me put my voucher in anywhere... please help
All plan options available to me do not explicitly state that my current unlimited US minutes will persist.
I've had nothing but problems with phone service. It says no network available after I purchase the roaming and 250 megs
I am writing for my husband..we were away and he purchased two blocks of roaming.We were not able to receive calls or call.Florida.Sarasota area.
someone help, quickly Can't sign in onlineNo help from retard SimonNo phone numbers to call What a joke. I just need to put in my new card number.
I was previously with Rogers, then switched to Public Mobile. I canceled my account a couple of months ago. When I tried to log back into my account it looked like it was deactivated because I had cancelled for more than 90 days. I would like to get...
I think that I possibly have an explanation as to the reason why some refer a friend submissions are not processed.The o is often confused and in haste typed -- is it always numeric or alpha and also case sensitive? I always treat the o as numeric bu...
There are calls listed in my usage history that I did not make. Also, my usage history shows 9 minutes of calls, but claims I made 22 minutes of calls. I have a 100 minute a month calling plan. Thank you for your help.
I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. I’ve been without my plan since paying 3 days ago. Hey please help
Can I use my Public Mobile sim card in my iPad for data use
Hi @I have activated my new sim4 days back and still i amnot seeing any signals. Also, i am not able to login to account as its says no user exist. I have already created the account during sim activation. Could you please help on this
I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you
I see there are prizes back but they jacked most of them up to 2 points even though the reward points page still shows "Jackpot" as 1 point...I guess inflation leaks into even Public Points lol Either way I was looking at the terms and conditions and...
I have loaded $40 onto the account and when I hit "complete payment" I get this error: "Oops! Something went wrong, please try again later." My elderly mother-in law is on her way to the USA and when she lands in about 2 hours she will not be able t...
I have purchased the text, call and data plan add-on before coming to US. QUESTION: Does my calling feature cover calls to Canada?
Hello, I used to be able to login to your website but now it just says the following: Page ExpiredThe page you are trying to access is no longer available.
I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?
Hello, it says on the website that they are giving an extra 1GB of free data, redeemable on my rewards account. I was on the my rewards account, how do I get this extra 1 GB,? Thank you
I have had a period of time from last 2 months where I was connected to pay via pre authorized payment using my credit card, then I did not have service. Now trying to reconnect and made my payment, it is the regular fee? I had was making payments be...
Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date thanks
I accidentally purchased the (1x US talk text roaming add-on for $15). How do I remove it and get a refund? thanks in advance
I want to pay my bill but tells me I need to use verification code sent threw email but I do not have access to my old email.is there a way around this
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