Got charged but wasn't able to complete sign up

[KateGFN]

I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up. 

When I try to go back to my account it asks me to enter my billing info again to sign up for the plan I selected, however my card was already charged on the first attempt. I don't want to be charged twice, especially since I am worried the same error will occur. 

How do I move forward from here or contact Public to be able to get my money back or complete sign up? 

[KateGFN]

Thank you! I was not using the App, I'll try downloading that then send a PM if I can't continue there

[KateGFN]

Thank you so much!

[Meow]

You have to use APP to complete signing up.

[slusagm]

were you using the app to subscribe?

To complete the subscription, ask PM to help.  since you cannot open Chabot ticket yet, please use message to send to PM 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@KateGFN try contacting a CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

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