Multiple charges last month

[TamVo]

PM charged (withdrew from my bank account) twice this month.

1) how can I get refund for the extra charge.

2) how to avoid the incidence to happen again.

note: after I successfully logged in my account, I m asked to “complete activation” but I have been using PM since March 2024. Also, I can not access to details in my account after logging in.

please help. Thanks.

[hTideGnow]

HI @TamVo 

did you make a manual plan change ?

and maybe one of the two just a pending charge?

if you need PM to confirm, ask agent.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437