No text function for 36hrs

[TBurke]

I can't communicate with anyone. I've created a ticket for not receiving texts messages.

They also never sent me a SIM card, so I had to pay twice. I've been a Public Mobile customer for 2 days and nothing has worked. No support emails being returned.please help me support !!! I need to send/receive texts.

[TBurke]

I have reached out and created a ticket, nobody has ever reached out to me about the major inconvenience. Not a great feeling as a brand new customer. First I had to go buy my own SIM card after paying for it online and never receiving it. Now I can't communicate with anyone without the use of texting. All I've done the past 48hrs is try to get these issues resolved. What's going on !!!????

[Rastin]

I had the same problem when I signed up for PM I put in a ticket took 24 hours for them to get back to me. They asked for my info. Name number and email then it took 36 hours for them to get back to me and fix it.  So if I were you I would add to your ticket with your info to skip a step. Also try

https://productioncommunity.publicmobile.ca/t5/Get-Support/looks-lots-of-people-have-texting-issue/t...

Don't know if it will work as I have not seen anyone  responding that it worked

[TBurke]

I've created a ticket. I transferred my phone number from Bell

Thanks for the update.

[softech]

@TBurke 

can you confirm if you activate with new number or port in number from another old provider?

For your SMS issue, PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there