4 hours ago
I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up.
When I try to go back to my account it asks me to enter my billing info again to sign up for the plan I selected, however my card was already charged on the first attempt. I don't want to be charged twice, especially since I am worried the same error will occur.
How do I move forward from here or contact Public to be able to get my money back or complete sign up?
4 hours ago
Thank you! I was not using the App, I'll try downloading that then send a PM if I can't continue there
4 hours ago
Thank you so much!
4 hours ago
You have to use APP to complete signing up.
4 hours ago
were you using the app to subscribe?
To complete the subscription, ask PM to help. since you cannot open Chabot ticket yet, please use message to send to PM
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago - last edited 4 hours ago
@KateGFN try contacting a CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
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