08-19-2024 05:25 PM
I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up.
When I try to go back to my account it asks me to enter my billing info again to sign up for the plan I selected, however my card was already charged on the first attempt. I don't want to be charged twice, especially since I am worried the same error will occur.
How do I move forward from here or contact Public to be able to get my money back or complete sign up?
08-19-2024 05:32 PM
Thank you! I was not using the App, I'll try downloading that then send a PM if I can't continue there
08-19-2024 05:31 PM
Thank you so much!
08-19-2024 05:29 PM
You have to use APP to complete signing up.
08-19-2024 05:29 PM
were you using the app to subscribe?
To complete the subscription, ask PM to help. since you cannot open Chabot ticket yet, please use message to send to PM
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-19-2024 05:28 PM - edited 08-19-2024 05:28 PM
@KateGFN try contacting a CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
keep an eye out for new messages by checking the envelope icon in the top right corner