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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Long distance calling

Hi there,I am a brand spanking new customer with Public. Within my first few hours, I realized long distance calling didn't work. It kept telling me that I ran out of time. Doesn't this come with the pay as you go type of thing for long distance call...

New phone number is being used by someone

Hi, yesterday my sister subscribed an account,and her new phone number is active by someone, now she can't log in to her account, because needs the code send to phone number not working with her phone.can public mobile care the customer pay the fee,a...

Resolved! Adding funds + Autopay

Hey All,I was thinking to add funds to my account and pay for my plan a few months in advance, but I was wondering if this would affect the autopay benefit of -2 dollars a month. I tried searching this up first, but I wasn't able to find a conclusive...

Resolved! Need help transferring my number from Koodo Prepaid to PM. Error Code: XXX when submitting a ticket.

I tried to submit a ticket in order to have my Koodo Prepaid phone number transferred to PM. However, I get a message that says "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". Does anyone kno...

Resolved! HELP - EverSafe account creation software problems

I'm able to log into my Public Mobile account, but it redirects me to this EverSafe signup/login page.If I try to log in with the same credentials, it says no account exists. When I click signup, the code sent to the email does not work. I've tried t...

Resolved! Does the rewards plan change on upgrade?

I have stuck with the original rewards plan as a long time user and currently get $7 off my $35 plan. I am looking at upgrading to get more data but will that mean I have to change to the new points-based rewards plan? Having looked at it the old rew...

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ACTIVATE

Hello, I activated a sim card but the phone is not connecting, please help me!My user name is : xxxxxxxxxxxxx@gmail.commy number is :587-xxx-xxxxI paid the monthly fee yesterday, but it's still not working today. I don't know why, please help me. tha...

activation

How long until you can text with your new public mobile sim card

transfer a sim card from iphone to new iphone? how?

need to transfer a sim card to a new iphone acquired from a friend.

Resolved! Unable To Create Ticket

I've tried on my phone, two computers, in Incognito and outside of it, and cannot get the page to open to submit a ticket. I have three referrals, two of which I received the text for two weeks ago, and still nothing showing in my account. I don't kn...

Resolved! 25 dollar plan

I can’t change back to 25 dollar plan although it exists until I sign in

Resolved! Travelling with Public

I plan to travel outside Canada and want to check roaming and internation call. Can someone help me how to register roaming? Can i use my add on international call when i am outside Canada? Thank you

Resolved! Subscription renewal

Can I just renew my current $39 subscription that ends on Au 26, 2023

Resolved! Cancel service

I finally was able to transfer my phone numbers to Telus but now I can’t get into my public mobile account to cancel. What do I do?this is the reason I’m getting rid of public mobile. It is so frustrating.

Resolved! Can’t make calls but I can receive them

Hey I can’t make calls but I can receive them?

Can't connect to network

Was in the middle of phone call this morning and then heard a noise and was disconnected. Since then I have not been able to connect to cell phone tower. Was working since I joined Aug 6th. I have done the network reset and nothing will allow me b...

Resolved! buying a new sim card

I'm currently on my $39 4G plan on public mobile and thinking about switching over to a 5G plan.I have a sim card from PM that I have been using since 2017. Will I need to buy a new sim card to fully utilized the 5G experience?I have a Oneplus 8T pho...

Resolved! Unable to make or receive calls

I renewed my service today and my subscription is active however I am unable to make any calls and I am unable to receive any calls too. Please fix this.

Can not activate my phone

When I try to activate my phone, I can not go through 2/6 step. Why?

Resolved! Payment and Reactivation

I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?

Resolved! Transfer a number

I’m trying to transfer my number to Telus but when I contact Telus and provide them with my account number, it’s incorrect.

Resolved! I accidentally deleted my esim after paying for service.

Hi all, my old service with koodo has been cancelled and I've deleted the esim somehow for PM. The problem is now that I cannot receive the Eversafe verification number because i currently don't have service. Thanks for the help.

Forward to my number

Why can't my friends number forward to mine. When it calls his number it says mines out of service????

Change phone number

I have information stolen and I want to change my phone number. HOW!!!

turn off 2 factor authentication

how do I turn off this stupid 2 factor authentication?

Resolved! Activation

Hi there,Trying to activate my phone. Have done all the steps to and including payment. For the final step I have a android phone and it is incapable of scanning the QR Code to finish the Activation process. What do I need to do to finish the process...

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