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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24324 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35785 Views
  • 185 replies
  • 27 Bravos

@CS_Agent

Cancelled plan for daughter the day bill was due to be paid...June 5th. Will this payment be reversed ? 

Mdc001 by Great Neighbour / Super Voisin
  • 588 Views
  • 7 replies
  • 0 Bravos

Not receiving all calls

Both of our phones are acting up giving some customers a notice that the call is not able to be completed due to technical issues.  Other calls come through with no issues.  Any ideas on how to fix this issue?

TDIBAR by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Changing payment

My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?

Bill131 by Good Citizen / Bon Citoyen
  • 441 Views
  • 5 replies
  • 0 Bravos

Verification code issues

Hello, I have an issue with one of my banking apps. When I try log in it sends a verification code to my phone number however I don’t get anything so I cannot log in. Even if I select “resend code”, still nothing comes through. I spoke with the bank ...

Mb797 by Good Citizen / Bon Citoyen
  • 293 Views
  • 2 replies
  • 0 Bravos

Automatic payment data addon

Hi ,i have a 25$ plan which includes 1Gb of data, i signed up for autopayment that gives an extra 1gb of data but whenever my data gets to 1gb, it's shut off. Where's the extra Gb? Was it fake?

sam91919 by Great Neighbour / Super Voisin
  • 699 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan option after suspension

Hi, First time posting here.I have a couple of accounts with PB, one of them is for a family member who doesn't need anything more than the old $15 plan (250MB 100min). They are often not in the country, and normally I would suspend their account for...

whsu8 by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 0 Bravos

Having trouble

Hi there, I've been on here a few times. Could I please have the link to talk to an agent directly? I've been through everything else and I don't have that link available anymore. Thanks, people.

Janeeliz by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

no sim card error

Hi I subscribed a public mobile plan for a new account. I ported the number from 7-11 speakout. However, there is a No sim card issue after I inserted the public mobile sim. since I cannot use that number any more, I even cannot log in because that n...

Lost phone

My kid lost their phone.  I can't log in to my account because it sends a code to the phone that we don't have.  How do I cancel this thing?? Thank you@CS_Agent

brokenaxle1 by Great Neighbour / Super Voisin
  • 1007 Views
  • 10 replies
  • 0 Bravos

Resolved! @CS_Agent outgoing call display not showing name

@CS_AgentI have just moved from Rogers today. My number is moved over,  however when I call out my name no longer shows up for the receiver. This is important to me. Can you please have my full name included in my outing call display?Thanks

Maggs86 by Great Neighbour / Super Voisin
  • 501 Views
  • 3 replies
  • 0 Bravos

This new system is awful

I have 3 accounts with public mobile it says 2 of them no longer exist by emailI dont want the 2 step verification because 2 of the plans are for my children and i dont want to have to put a code in to put money on their accountAll three of my accoun...

Jesses by Great Neighbour / Super Voisin
  • 528 Views
  • 5 replies
  • 1 Bravos

reminder texts

why are there no more reminder text messages 2 days prior to renewal date, since the date is always changing its the least you could do

miconn by Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Phone Plan

Hi I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this i...

Jaimewillis by Great Neighbour / Super Voisin
  • 444 Views
  • 4 replies
  • 0 Bravos

7B1 Your phone is not activated on the network

When trying to call someone, I get the message "7B1 Your phone is not activated on the network"I can text, receive text and receive Phone call. However when receiving phone call, it show "Private number/Unknown ID" even if it's not a private numberI ...

koalaRN by Good Citizen / Bon Citoyen
  • 1458 Views
  • 18 replies
  • 0 Bravos

Plan switch and refund?

My original plan renewed on June 3, and on June 6 I switched to a new subscription. Does this mean I automatically lose out on the approximately 50 dollars that I just paid?

SLynch by Great Neighbour / Super Voisin
  • 583 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to make/receive calls

@CS_AgentPhone is suddenly not able to make calls. When people call me, they get message that there is not is roaming on account (I haven’t left Canada). Something is seriously wrong. Tried basic troubleshooting; restart, remove sim, etc. Chatbot is ...

Doudy50 by Great Neighbour / Super Voisin
  • 687 Views
  • 4 replies
  • 0 Bravos

activation incomplete

transferred from Virgin mobile on May 20 and since have not been able to receive texts or phone calls except from my husband who is also on public mobile

3G will not be shut down by 2025

There seems to be a rumour that 3G will be completely decommissioned in Canada at the end of 2025. Not sure where it came from but none of the major operators I've spoken to have definitive plans at this time.There are a lot of legacy devices, both i...

sheytoon by Mayor / Maire
  • 12259 Views
  • 12 replies
  • 8 Bravos

Sudden change in phone #

I just received a text informing me that my phone number has been changed. What is this? I want to go back to my previous phone. This is a big headache for me. PLease let me know how to correct the issue.  

karim_J by Good Citizen / Bon Citoyen
  • 1015 Views
  • 13 replies
  • 2 Bravos

Resolved! dropped calls cant submit a ticket error 404

cant submit a ticket error 404 getting dropped calls not all the time but often tried airplane mod ect still no good now cant contact an agent it says access denied can an agent contact me. It's fixed now thanks everyone  I contacted an agent it is s...

porcupine by Model Citizen / Citoyen Modèle
  • 1260 Views
  • 18 replies
  • 0 Bravos

Old ph#

I am trying to go on the new site and going through all the questions it sent confirmations to by current # but then last question it sends a confirmation code to a number that I had over 2 years ago. So now I can not access my account at all. Need h...

Sandy6 by Good Citizen / Bon Citoyen
  • 741 Views
  • 11 replies
  • 0 Bravos

Can't call out

@CS_Agentin our Community - I get a message "7B1 your phone is not activated on the network"  When I try and make a call.

CandiceJaimie by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Resolved! chatbot won't process my payment...

chatbot won't process my payment. It asks me the amount to process when I enter an amount it says the amount does not look right...hoe can I process a payment. BTW, I do not like this new process...No problem, I can help you make a payment  To access...

JamesA991 by Good Citizen / Bon Citoyen
  • 1034 Views
  • 11 replies
  • 0 Bravos

SIMCARD

I ORDER 2 SIM CARDS AND i NEVER GOT THEM. I TRY TO SUBMIT A TICKET, BUT IS NOT WORKING

Flakita by Great Neighbour / Super Voisin
  • 421 Views
  • 3 replies
  • 0 Bravos
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