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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2411 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4183 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35230 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47261 Views
  • 182 replies
  • 30 Bravos

Resolved! stop autopay

Hello, how can I stop autopay for the upcoming cycle october 31... chatbot solution didn't work. how can I contact a customer service agent. thankt you

NT31 by Good Citizen / Bon Citoyen
  • 592 Views
  • 3 replies
  • 0 Bravos

Resolved! I can not sign on my account screen

After I registered with eversafe, i was taken to new customer activation screen, but i have my service with PM already and I just want to manage my account.

Helenchang by Good Citizen / Bon Citoyen
  • 578 Views
  • 4 replies
  • 1 Bravos

Resolved! Travelling - pause plan?

Next month I'm going to start a 6-month trip abroad. I'd like to retain my phone number that I've had for so many years, but I don't want to pay full price for what I'm not going to use. Is my best/only option to switch to the cheapest ($15?) plan? I...

travelcpa by Great Neighbour / Super Voisin
  • 1433 Views
  • 7 replies
  • 0 Bravos

Resolved! Got charged for 3 sim cards

Went to order a sim card as my phone died and replaced it with an older phone that didn't support e-sim and had got charged for 3 sim cars  when only ordering one

Alex73 by Great Neighbour / Super Voisin
  • 581 Views
  • 3 replies
  • 1 Bravos

Resolved! Check outgoing call this number

Hi Sir, From my iPhone Outgoing call 1 (647) 580-4001 Oct. 07, 06, 2023 11:02 am and 2:45 pm.This is not my phone number. Could you please check this number for me? Thank you  

KeeSi by Great Neighbour / Super Voisin
  • 401 Views
  • 2 replies
  • 0 Bravos

How to get back to my account

Hello, afriend refered me to public. I creased an account, puchased a simcard from a local store (koodo) but I now I can not login account. Every time it says password doe not match. I use forget password to reset the password. after suceesfully rese...

DavidTaichi by Great Neighbour / Super Voisin
  • 581 Views
  • 5 replies
  • 0 Bravos

Activation Error

I activated my service last night. My credit card was charged, but there was an error. I did not recieve an account number or phone number nor did I get an esim. Can anyone help with this? It asks me to resume activation when I log back into my accou...

Ry5 by Great Neighbour / Super Voisin
  • 624 Views
  • 6 replies
  • 0 Bravos

Website bugs preventing my dad from signing up

I've been trying to sign my dad up to Public mobile but this website has been putting up every roadblock imaginable and I'm not sure what to do.I told my father about public last month and he attempted to sign up but mistakenly selected "eSIM" withou...

SimonHoch by Great Neighbour / Super Voisin
  • 901 Views
  • 6 replies
  • 1 Bravos

Resolved! US package - text and data worked, talk did not

Last year I purchased a US package before traveling to Seattle. It didn't work at all.Last week I purchased this before traveling to San Francisco: "ADDON-Unlimited U.S. Talk, Text and 3GB Data Bundle (15 days)"While in San Francisco I could text fre...

Gmac1 by Good Citizen / Bon Citoyen
  • 1347 Views
  • 10 replies
  • 1 Bravos

data used at mid-night

why it shows i used data at mid-night or earlier morning every day? I was home. I should be using wifi.Thanks

Sharonzxy_0-1697477967694.png
Sharonzxy by Great Neighbour / Super Voisin
  • 631 Views
  • 5 replies
  • 0 Bravos

'LET’S COMPLETE YOUR ACTIVATION.'

Hello, when I log in I just get this. It gives me the option to either resume activation, or return to login page, both of which do nothing.

jackNICKNAME by Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 1 Bravos

My account is credit card is being charged wrongly

My credit card has been charged for months forvan account that is not mine. The avvount number on the charged is 855-4782542. This not my number and as such public mobile owes me for several months of wrong billing. This is urgent and needs to be res...

Johnc7941 by Great Neighbour / Super Voisin
  • 634 Views
  • 5 replies
  • 0 Bravos

getting no service

I have no service on my iPhone . Only getting "SOS" on the top

dk16 by Great Neighbour / Super Voisin
  • 353 Views
  • 3 replies
  • 0 Bravos

SOS

When I check my account my subscription is up to date, by my phone shows SOS. I have turned the phone on and off, physically taken out the sim. Still SOS. How do I get help with this? 

Kalll by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

Resolved! International Calling minutes in Add-ons

Hey yallI hope you are doing awesome!The add-ons we see on the website, will we be getting any new ones, later down the line or is it just that we have to select something from there?Because it's quite costly to get any add-ons to call other countrie...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 909 Views
  • 8 replies
  • 0 Bravos

Locked sim

Received my public mobile SIM card in the mail today but I accidentally logged it it is now asking for a PUK code 8 digits long

JennD87 by Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer number with eSIM

Hello @CS_Agent,I activated my account with an eSIM more than 12 hours ago, and I'm still without a connection.My account with the previous provider has already been cancelled, and I need help to get online.Looking forward to hearing from you,Karen

Karuaru by Great Neighbour / Super Voisin
  • 833 Views
  • 5 replies
  • 0 Bravos

???

Locked out of my account

Lancey by Great Neighbour / Super Voisin
  • 297 Views
  • 1 replies
  • 0 Bravos

Do I need a new SIM?

I upgraded my plan to 5G (from 4G), do I need a new sim or is it as simple as popping my old SIM into the new phone when my new cycle start? 

AmosMoses1 by Great Neighbour / Super Voisin
  • 808 Views
  • 3 replies
  • 1 Bravos

Resolved! Change email address

I would like to change the email address associated with my account.

PaulB23 by Great Neighbour / Super Voisin
  • 653 Views
  • 4 replies
  • 0 Bravos

Resolved! Texting trouble

When I try to send a photo in text or sometimes just a text I get the message “mms  messaging needs to be enabled to send this messsge” but my mms messaging is turned on. 

KwH by Great Neighbour / Super Voisin
  • 925 Views
  • 10 replies
  • 1 Bravos

Resolved! Public mobile txt message stopped coming in

Hi all, I don’t receive txt info from PM Any longer. Neither the payment info nor any data limit reached txt messages. What can I do to start receiving them again?  Thanks F

Freaky999 by Great Neighbour / Super Voisin
  • 598 Views
  • 4 replies
  • 1 Bravos
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