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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public point reward

Hi need help with my public points. There is no redemtion option showing. I have 62+ points and wants to reedeem it but no option shows up just "No Activity" message showing up. Thank you

Resolved! Activating account

Can I talk to Alex again. Our last session timed out

Resolved! My account

I want to change my email but I can't find this option. Were I can do it? Also I tried change my home address but it said "invalid address" when I write new post code.

Resolved! Overcharge

Resolved! Can not process payment

My subscription ended today and I went to pay it, but it keeps saying that they "can not process your payment at this time". I have tried both online, on the app and via *611 on the phone. None are working. What do I do now?

Resolved! How does my referral and loyalty points transfer into a 90-day subscription plan?

I currently have the 15$ plan and I have been wanting to switch to a different plan. I have been looking at the 34/month with 90-day subscription and wanting to transfer to this. How does my referral and loyalty plan transfer over? Will it calculate ...

Resolved! Suspend service by using Lost/Stolen button

If I suspend service by using Lost/Stolen button, do I need to remove my credit card information? If I not remove my credit card information, what is the consequences?

Resolved! website system issue

I've been without my phone for two days because the payment would not process. I go on and try to pay it, it says "oops we cannot process your request at this time". I tried to update my payment info, same thing. I tried to submit a ticket for Custom...

Resolved! Autocorrect cancelled port authorization

How do I resubmit the request to transfer the number?

Network

Hello yesterday just out of the blue my pixel 6 pro quit and will not connect to public mobile network! Anyone know what I can do??

Resolved! Upgrading my plan

Hello everyone,Happy Thanksgiving!It's been awhile since I have been online but I have a question regarding upgrading my plan. I have my original plan (3G), yes 3G and please stop laughing, lol. My current phone is not 5G compatible but is 4G and l...

Resolved! Warning: When changing plan on the next renewal, if the new plan costs less it does not change.

I had a plan that was 39$/90 days. Wanted to change to the promotional one that is 34$/90 days (on the next renewal date). Today is the renewal date, I was charged the new plan's cost but the plan did not change and it says the subscription is paused...

Activation

Sim not registered on network

I have been using my public mobile for over 6 months and I noticed yesterday that I could no longer make or received calls and the error message appears “NOT REGISTERED ON NETWORK”

Refer a friend point

I opened up an account last week with my friend’s referral. When do I get $10 bonus? My friend is also waiting for the point.

Whats my PUK number?

I accidentally locked my sim card because I entered The pin wrong three times. I was trying to lock different sim card with my phone and I forgot to turn on that sim card and locked my public mobile sim card.

Resolved! IMPORTANT URGENT

How to send all relevant information to an agent in order to give right information about porting the number?

E sim

I need my E sim details to enter it manually my camera is to blurry

Resolved! Registering and logging on

When I try to log on to my account to activate my sim card I keep getting in a loop from eversafe.I can only get a notice that my account and password don't match.

Resolved! Updating IMEI number

I mistakenly entered a wrong iMEI number and hence my ESIM wasn't activated. I had 2 IMEI numbers: one for my ESIM and one for my physical card. Which one should I have entered which porting my phone number or registering for public mobile? How can I...

locked out of account

I'm helping my mom who is on vacation, and she was locked out of her account for trying to log in more than 5 times. It says try again in one hour, which I did. And after 2 hours and on and on. Then on Chatbot, it says to try again after 3 hours, ...

SOS Only

@CS_Agent in our CommunityHello. I’m seeing SOS Only on my iPhone. I’ve tried removing and reinserted SIM card, resting Network Settinngs and restarting iPhone without success. I’ve also confirmed our account is active and payments are op to date. Ca...

Re: Wrong imei when porting

It's next to impossible to initiate contact with an agent. I can't submit a ticket as I have a digital eSIM and I don't know what the 19 digit sim number is.

iPhone is saying eSim cannot be activated

my iphone gave me an alert that my eSim cannot be activated. i keep getting sent in circles on the chat. what do i do @CS_Agent

Account number???

Once I login, where do I find my account number?

Wrong imei when porting

I activated my PM account today and I received a message stating I gave the wrong IMEI number. I haven't heard back from anybody yet after several hours. How can I solve this? Thanks

New phone will not accept public mobile SIM card

I just bought a new iPhone 14, and upgrade from my iPhone 8 and my SIM is not recognized in my new iPhone 14. I was assured the new phone was unlocked by Bell. Any suggestions?

@CS_Agent

@CS_AgentI need to speak with someone now

Can't make calls, but only on 1 tower

For some reason I cannot make phone calls via the cell phone tower closest to my house. I can get data, and send sms messages, but when I try to make a phone call, it acts like it is going to call, but nothing happens. In all other locations I've tri...

No Service in Nelson BC

The Telus service on my Iphone 8 has been out since Thursday. Is there an issue with service in our area? My account is paid until Oct 18th. Is there a setting on my phone which may be causing this? I have done a hard boot and a reset with no luck.Th...