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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Error when transferring phone number

Hi,I am transferring a phone number from Fido and I got the authorization message. I replied YES but then received a text say "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID..." I ...

Resolved! cannot receive 2step verification in mexico

Resolved! SMS in India

I am going to India and I want check, can I receive SMS send from Canada in India on my phone or not. I am public Mobile customer since 2 yrs. and I have 3G $25 plan.

Resolved! Payment

Why do you not just automatically take my monthly payment out of my registered bank account, instead of putting my account on freeze.

Activation

Hi,I initiated the port, but I haven't received the sms from my old carrier. What can I do.Best William

Resolved! Switch 15gb 5G to 20gb 5G Keep old points system?

HelloCurrently on the $35 15gb plan and would like to switch to the 20gb plan if possible.Currently on the old point system and have a 10% rate plan reward.Just wondering if they would carry over?

US roaming not working

I am driving blind here people. My roaming package isn’t working and I have followed all the troubleshooting steps. Ticket service isn’t working and that by itself is just ridiculous. Can someone check out my service and get it running please

Resolved! Register account when I already have one?

I have been with public mobile for years, however when I log in now it’s asking me to register my account? I have an account but I can’t seem to access it anymore?

Resolved! can i have 2 phone numbers with 1 email

my husband and i share an email how does he set up his phone

Resolved! Phone number issue

Hi,I recently purchased a plan with PM that included an e-sim. However, I encountered some issues during the number transfer process. When I was asked to transfer my number from my old carrier, I did not receive the text message. It is possible that ...

Resolved! black friday deal - upgrade for current customer

hello, I am a current pulbic mobile subscriber, I see some very interesting offers for new subs, and I would like to get something comparable considering that I have been a public mobile subscriber for years.what can you offer me

Invalid voucher

I bought a top up voucher at irving this morning an when I enter the pin it says invalid voucher anyone have this problem an how do I activate it

Resolved! eSIM

I am a new customer and I can not downlaod my eSIM on my iphone

Black Friday deals

For How long are the Black Friday deals on? If I switch to 30G, 4G for a $34 deal today, would the new plan start when my previous subscribed plan would end or right away?

Black Friday Subscription Change

I am currently on a $120/90-day plan and changed my subscription to the ($34 5G 20gb) plan on my next renewal.I later became aware of the newer ($34 4G 30gb) plan and wanted to switch.I read one of the answers in the forum saying to cancel the subscr...

Payment processed but account configuration error

I recently made a purchase for a plan and entered my payments. When I processed the payment, I received an error that the payment was processed but to reach out for help because there was an error with my account configuration. What does this mean? D...

Resolved! Receipt & Actual Charges Different

Hey community! Just returned PM after some years. Lots awesome perks here have stayed, especially here!Question!when I signed up I was charged $34 + HST of $4.42 = total of $38.42but I checked receipt it’s $34 + $1.7 (GST) + $2.04 (PST) = total of $3...

My account is on hold but I already made a payment

My account is on hold but I made a payment for the amount of 168.00$ on August 28, 2023. I purchased three months service from November 24,2023 thru to February 22, 2024. I paid for the promotional 5G 60gb per month for 90 days. Please advise on how...

the rank level of Public community

may I know the exact level of public community, could someone please explain to me, I am curious about updating method and whether my current level will drop after the community's activity level drops?

Porting 2 numbers from Fido Multi-Line Account

Hello,I am with Fido and I am the account holder with 2 lines on it (Phone # A and Phone # B). I am on Phone # A and my mom is on Phone # B.I want to switch both numbers to Public, which way should I do it and with what information?Am I able to port ...

My account was overcharged

Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going

locked out

Another in my home is locked out and unable to reset the password no matter how long they wait

I am locked out of my account

Hello I am locked out of my account and have been trying to access for months ... Please Help

CREDIT CARD

HOW CAN I DELETE MY CREDIT CARD ON MY ACCOUNT

Resolved! Porting number issue - China Telecom is not listed on the Old Service Provider list

Im trying to port my China Telecom number to Public but it isn't listed on the old provider list. How do I port the number when the old provider isn't listed. Thx

Resolved! Cannot access my public mobile account

Hi, I need to update my credit card info but am not able to access my account. I fill in the email and password in the sign in page (website), but it does not take me to the logged in page. It takes me to a page with a tab 'My Account' under which in...

Number transferred but no service

Finally transferred my phone number from Koodo but there is no service, same as other people. the old sim all phone calls before goes to my voicemail and after I changed to new SIM card there is no data, not able to make and receive phone calls and o...

Issues with changed number in Eversafe ID

Hi! I’m new to public mobile, and had changed my number in settings from the original number I had chosen when signing up. I have already deleted the original number from my eversafe ID and was looking to change the number registered in the settings ...

Trying to transfer a number

What do I do now? Got this text after replying YES to transfer the number Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your...

Subscription Activation error

@CS_Agent Hi, during Subscription Activation I let my old SIM in the phone. Now I have a Subscription Activation Error and can't continue my activation. I am transferring my number from Koodo.Is there something I can do in that case?

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