Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just created a new account with a sim card that I can't activate to find out I can't do anything! All I get is "we encountered an error processing your request", and I can't actually "sign in". And of course, customer service is all online! No liv...
Hey there I just changed my phone number , but this number couldn't work ,what can I do ? please help me Thank you
Can’t make a call or receive a phone call. When I call out it says call failed
HiOn other account cannot log in because sim card lost. Cannot log in because text message verification required to log into website but cannot do that because sim card is lost. Who do I contact for help? Cannot do anything but make a new account. N...
I just purchased subscription using esim. Later realized that my phone isnt esim compatible. I have purchased physical sim now. However during activation, app doesnt allow me to uae physical sim and gets stuck at esim and says ohone iant compatible. ...
I have tried to continue a conversation with an agent I was speaking with the day before yesterday, but they are not responding to the thread anymore. After days of trying to set up a eSIM dealing with PM/my former provider/and APPLE, the solution wa...
I lost my phone in the lake and I’m trying to get on my account to get another SIM card but the verification code is being sent to my cell number which is at the bottom of the lake. How else can I get in my account?
I am going to the USA for 4 days and the roaming plan is 15 days. How do I get it to revert back to Canada after I return?
With all these changes and also 3G being phased out, I will have to switch to a different plan once I cannot keep 3G anymore. When I do so, will I lose my rewards and be forced to use their newer rewards point system? I prefer the old credit system. ...
I got an error msg that the esim did not install, and to contact Public Mobile!! HOW??Now my line is not active and my number has been apparently ported over to public mobile!!PLEASE HELP ME. I had no idea there was no live help with this company.
I recently got a new credit card and Public Mobile is telling me an 'Update is required" for my address. However, when I go into my account information, I am unable to select/change my personal information (Name, address, alternate number).This is wh...
I can only send pictures in text messages when I'm on data and not on wifi or no wifi network?
why i have more data use during night when my phone is not open and i am asleep.
Dear Sir/Madam,I try to login on my account at Public Mobile (this new account is just to be able to communicate with Customer Service) to reactivate my number which I have temporarily suspended by deleting my payment method. However, the login keeps...
I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website a...
who can send me an email with a new QR code to activate esim again?
I can receive texts from Androids. I can sebd iMessages. But I cannot send a simple text to an Android phone. This started 3 days ago.
Hi!I've noticed that there have been a lot of changes with public mobile - I'm just wondering if add ons have changed too? I see that there is 30 days on the data that I've purchased and I'm wondering if this will still roll over?Thank you!Rashmi
I have been unable to access my two accounts. The initial account I set up I had issues setting up the eSim and was unable to get past the activation page (where it is still stuck). The second account I set up by request of the customer service agent...
I am the admin responsible for payment of three different accounts and would like to remove all 2 step verification processes from accounts. It is next to impossible to retrieve account info when codes are needed from three different numbers quickly...
Hello, This is a recurring issue where my texts and calls fail to reach phone numbers in Nova Scotia. Please address this asap as my family relies on daily communication with me (in BC). Thank you, Andrea
I checked with my bank and my Visa debit card is still working and the is enough money. I'd like to speak with someone because since the payment didn't go through today, I can't use my phone.
I would like to speak or receive some kind of help regarding my useless and unreliable phone service, Public mobile seems to enjoy leaving me high and dry.
I just purchased the US add-on for talk / text but want to cancel that one and add talk/text/data instead. How can I do this?
I have an iphone 11 and my wife has an iphone 10, we are both using Public Mobile as our carrier. We are travelling to the United Kingdom for a holiday in August and would like to purchase an eSIM for use while we are there. Does Public Mobile supp...
I'm not sure what has happened but upon logging into my account it asked me to set up a new name, as well as the amount shown on the total has changed and that is not supposed to happen. As well as it asked me to come up with a new name for the commu...
Hi,My wife and I recently signed up for US Roaming packs for our trip to Alaska, and the coverage map showed it should work in and around Anchorage, but my wife and I never got any signal. Can we get a refund for this service we couldn't use?Thanks.
Since yesterday I cannot purchase a plan either through online or the app, keeps saying an unexpected error occurred. I have tried different browsers, cleared cookies etc nothing!!!I need a number and if this doesn’t get sorted I’ll just be using a d...
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