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My account is on hold but I made a payment for the amount of 168.00$ on August 28, 2023. I purchased three months service from November 24,2023 thru to February 22, 2024. I paid for the promotional 5G 60gb per month for 90 days.  Please advise on how...

My phone service is not ringing my device but I do have access data.  Perhaps this is because I changed my subscription plan to day?  Please advise ... Ty