My Phone service is not ringing on my device

[WpgJets204]

My phone service is not ringing my device but I do have access data.  Perhaps this is because I changed my subscription plan to day?  Please advise ... Ty

[esjliv]

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@WpgJets204 wrote:

My phone service is not ringing my device but I do have access data.  Perhaps this is because I changed my subscription plan to day?  Please advise ... Ty

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@WpgJets204 - areas were reporting service issues since yesterday, and still some today.

Use https://istheservicedowncanada.com/status/telus/map then zoom into where you are to check for outages. 

[v_v]

Change to 3G network, then change back to LTE after an hour.   

[dust2dust]

Can you try the sim in another phone?

[Hollister]

@WpgJets204 

Did you accidentally put your phone on do not disturb?

[hairbag1]

@WpgJets204

please try restarting the phone to see if that helps.