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Resolved! Activate SIM card need help

Hi there I accidentally activated my SIM card today with other email that I’m not sure I registered for $10 off 6 month could anyone help me please because I don’t see any confirm about this promo go to my email or account

destinypooh by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Call forwarding

I'm on the $15 plan with 100 out going minutes only. I have a chance to use a friend's phone for a couple months with unlimited calling. Can I forward my phone number to that phone and would it cost me minutes on my outgoing minutes or not?

carlaspapa by Town Hero / Héro de la Ville
  • 21 replies
  • 1 Bravos

SMS validation codes IPhone

Hey there I just joined public mobile and trying to activate your Uber account but I can’t receive SMS validation codes. Not sure what to do, I use Uber for work but now I can’t sign on to my account as I need to validation code. Has anyone had this ...

SKivell92 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

I keep running out my minutes even with add ons!!

Hi - for some reason each month I run out of minutes. I added an add on 500 min Canada wide long distance. It still shows in my account in add ons section were you buy them. current add-ons - 500 min Canadá wide long Distance. Help!

MiguelTonya59 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Voice mail call failed

I currently have that $35 monthly plan but i am not able to set up my voice mail. When I try, it says "voice mail call failed. I am using an iphone and I have already reset the network on my phone to see if that helps. It didn't. Please help. Thanks

iamsoz by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

SIM card...

What is the PUK code for my SIM card and how do I access it? Thanks.

SMSyms by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Google Messages chat feature

Hi, I have the chat features in the Google Messages app enabled on my phone (Moto X4) but I can't seem to get it to work. I was hoping to use it to message my husband's phone (Galaxy S7 on Bell) as I know chat works on his phone. Any ideas?

beth1791 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! SIM transfer troubles

Hi there, I have a Samsung Galaxy Note 4, according to PM website this phone should be compatible with my current PM SIM card. However I've been using the SIM in my old Moto E4 which takes the smallest SIM size. It appears the new Samsung takes a sli...

ca by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Partners account

Was wondering, is there anyways I can make payment on another persons (Wife's) account using fund I have already on my own account?

Toba69 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Difficulty reactivating plan - 'Plan expired'?

I'm trying to reactivate my plan - I've added the balance to the account so no payment is due, but still cannot activate my plan (not receiving texts/data). I am within the 90 days to reactive the plan, but under account status it says 'Plan expired'...

Karakum by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Upgrading plans xxxxxx

I upgraded my plan from a $25 for 500 mb data with 500 mb bonus to $35 for 1.5 gb with 500 mb bonus. I was forced to add the full $35 to my account to pay as though I was a new customer. You stole any money I had paid for the current plan without ref...

khv by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

No Service

When I joined PM I wasn’t having any issues at all then suddenly 4-5 months ago I lost service completely. It’ll reconnect for a few seconds(one bar) then no service again. Today my account appeared to be suspended then i updated my payment... reboot...

arafhaali by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Ushining 3G flip compatability

Is Ushining 3G flip phone compatible with Public Mobile network (Telus)?Looking at this phone for senior.

pmdes by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cannot access and use data.

Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00 2 GB promo.Thank you.

4public by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Usage History

On many days between 12 and 1pm my cell usage shows Item Web two times with large amounts of data which makes no sense. Therefore I have no data left too early. Any explanations pls?

Rhia by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Talking is not included in plan

Hello! I'm using PM for about a year or so, never changed my plan or phone and used talking minutes (100 of them included monthly) without any problems. Today I tried to call a few times and it says that talking is not included in my plan. My Account...

kumade by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

International Roaming

The main reason why I'm hesitant to port over my main number over to PM is the lack of international roaming options. Chatr allows pay-per-use (PPU) roaming which is quite expensive however at least allows one to receive texts at no extra charge. Use...

harshad by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Invalid sim on account set up page

hi all,I am new here and would like to be public mobile customer but can not even go thru first box on Activation Page. SIM Card DetailsPlease enter the 19-digit number that appears on your SIM card. After entering my sim card number correctly I am g...

Andrea69 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

New phone

Register phone to sim number

sonyablade by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! $10 off your plan for 6 month

I saw a flash sale where I can get a $10 discount off my monthly plan if I entered my email, no code was emailed, before Jun 11 and signed up before Jun 26 which I did. Now after signing up I see no discounts, anyone know if something is wrong ¿ than...

Rmoussa by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! International Roaming

I am aware that Public Mobile does not have roaming other than the US add on. Increasingly various secure (banking especially) websites are asking for two step verification and send a code by text to my phone so I can access the site. This means that...

kwhite64 by Great Neighbour / Super Voisin
  • 17 replies
  • 2 Bravos

Resolved! Locked but not locked!

 First time with Public. Set up my account and all went well until I put the sim in the iPhone 6s... a msg came up saying “Sim not Supported” and goes on to say that the carrier is not supported and that I should request that it be unlocked. The thin...

Al_EWYN by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos