Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiI'm from Canada. I'm traveling through the US and my subscription ran out at noon today. I thought it ran out at midnight. I'm trying to change my plan and pay and it's telling me it cannot process my payment at this time. I filed a ticket but what...
I am currently a Public Mobile subscriber. I saw the offer for a different plan, so I went ahead to purchase that. It would not let me use my current Public Mobile SIM card, and made me get a new SIM card. I did, and finally received it. Now that ...
Where/How do I access my previous online email/correspondence ??
To switch to a new plan in the middle of your plan, do you lose your money already paid?
What exactly is happening here?Phone worked fine this morning, but this afternoon my eSim is suddenly gone and when I tried to buy a new one it says that my device is incompatible - despite having had a working eSim until now.I reset my phone, and it...
I installed the Sim card and the website says it’s activated. I hit transfer number. I got a message from Kudo indicating it had been transferred, but when I try to use the phone, it says the line is not in service
EDIT: Support was able to resolve the issue.Hi, I recently switched to the $34/month 50gb Canda/US Data and unlimited Canada/US minutes plan. Below is the screenshot of the specific plan I switched to (expired Mar 4). For some reason, when I check my...
This has been happening since December, and only viewable via WiFi. I have a Samsung S10e and all APN settings are updated per the suggestions in this community. It's frustrating!
I purchased 1 GB of data using rewards; in my account, I can see that PublicMobile effectively reduced my rewards points, but I have not received the data. My phone shows, an exclamation sign next to the connection icon when I try to use data. Public...
Last week received bonus data on my account because of changes with awards. I had applied to change my plan and the days was March 22 my plan ended . Since new plan of 50 GB a month appeared all bonus are no longer there. I was told by someone helpin...
I am trying to transfer my phone number from telus and it is saying that it is an invalid phone number. Can someone help please?
I converted from Roger’s and got confirmation of the port completed. I downloaded the eSIM through the app and it showed that it completed successful. However only data and calling works and on my iPhone is shows “no sim” and has 0 bars (the 4 bars a...
I was having an issue being locked out of both the community and public mobile accounts so I changed my email address and was finally able to log into the community. Can you update my email address so I can log in to public mobile?
Hi,My roaming data was working 2 days ago. Currently, when leaving our hotel, it does not connect to Verizon wireless. Only calls work. I restarted the phone, checked on/off ariplane and wifi mode. I need to travel and use the GPS. Kindly help us to ...
Hi,I ported my number from a internet phone service (voip.ms) to Public Mobile last night and now when it asks me for full access, it requires me to receive an SMS to complete verification. Issue is that my previous service with voip.ms didn't let me...
Does anyone know at what address I can pick up PM sim card in either Regina,SK or Calgary or Edmonton, Alberta? This locator https://publicmobile.ca/en/on/pick-up-SIM does not work on anywhere. Thanks!
Hello yesterday I transferred two number from Koodo. One worked and one is stuck. Still get service on Koodo but no texts, just phone and data. Got the text from Public saying port is good to restart phone but obviously not working. Have tried fi...
B4 I completed the setup my phone was drowned. Cant access my account because i cant get my otc. Any suggestions?
Hi , I saw a few posts about this phone but not clear if anyone has been successful with it working seamlessly. I understand it is a 4g phone and isn't on the PM whitelist for Volte. The phone is my elderly mother's phone and I want to bring her ove...
Is there anything I can do about being charged for two different plans? I have been charged and extra $17.25.
Been having nothing but issues trying to activate my account and this is the last thing I can think of that may be stopping me. Contact my bank last night and they can see, and approved, the request for funds but for some reason I'm getting a payment...
I am not my mom but I pay for my moms bill. How do I add my name to the updated card info. Otherwise it doesnt take the payment from my credit card. There is no blanks to put my name in the credit card info.
Hello,Back in December 2023 i switched to another plan which specified that i would get a free eSIM but up until now i have not. How do i get it?Thanks
Hi my wife is currently overseas and coming next week , is possible to activate a new eSIM from overseas so when she arrive in Canada it will be working ?? thankf
Last week received bonus data on my account because of changes with awards. I had applied to change my plan and the days was March 22 my plan ended . Since new plan of 50 GB a month appeared all bonus are no longer there. I was told by someone helpin...
I received an offer by text message for a $34/month plan for 50GB for Canada-US. I have tried to download this plan several times without success. I was wondering if someone could please help me accept this plan or tell me what i am doing wrong.
I have never experienced such issues with Public Mobile like this before purchased add on. Talk text. Needed a code but was just past the border to USABacktracked. Got it working - bought talk and textso I thought! Nothing not even in a towngot w...
Hi my credit card company contacted me and told me I was double charged by public mobile. They suggested I contact public before they accelerate the issue. I tried in the community section. Received a ticket but no one ever got back to me.
Hi. Finally upgraded from a SG9.No 5g on this old Sim card. I need a esim for 5g now. Loyal longterm customer. Freeor or how much?
