Community

Today, Lost a referral on my account.

Today I lost a referral. The phone number lost is my wife's and her account shows as fully active. How would this happen? 

When trying to change credit card number, have message "sorry, we can't do it at this time" 48h

Hi, I'm trying to change credit card info and after entering correct info, have message "sorry, we can't do this at that time, try later" but 48h already. I'm afraid that account will be disconnected. Help ASAP. Pin 1963

Do I have to leave Public Mobile in order to verify my LinkedIn?!

LinkedIn came out with a verification feature that will allow you to verify your identity and get a badge on your profile... The catch is that they use CLEAR to verify with ID and your phone carrier.I've tried 4 times now over the last several months...

$34/mo 5G Promo Advertised on Homepage

Is the $34/mo 5G Promo that is advertised on the Public Mobile homepage available for current customers? I see the promo still being advertised on the homepage, and I would like the change my current subscription to this one. I don't see anywhere tha...

Cannot connect to any agent

I am trying for last few weeks but could not connect with any agent. It's frustrating. I switched to VirginPlus a few weeks ago and now I cannot access my payment history from my public mobile account. I do not know what to do in this situation. The ...

Payment

So I just started with public last month and I paid with a prepaid credit card and now when I try to change it to the prepaid card I bought for this month it keeps saying that it can't do the transaction try again later what am I doing wrong, I'm not...

Forbidden A1- can't access account to transfer #

I am a new customer, have created an account, paid my subscription and already have a physical sim card but cannot access my account to transfer my phone number. I have tried the following steps numerous times:When I login, I am sent a verification c...

SIM card issue

Sometimes I lose connection when I'm talking to someone. All of the sudden my cell gets disconnected, and I see no service on my cell. I searched the issue and tried everything but didn’t fix my issue. I called Goggle and tried their solutions but di...

Wrong company name on Master Card statements

I've been with Public Mobile for 3 months.I noticed today that there is a different company name on my statement, This is what is looks like on my Master Card statement:"PUBLIC MOBILE VANCOUVER BCxxxx xxxx xxxx xxxxPUBLIC PARKING GARAGECommunications...

Locked out of account

I’ve been locked out of my account in a never ending loop of changing my password and getting locked out over and over.How can I contact an actual person to help me?

Purchased incorrect addon (US roaming), need to replace it with US long distance

Also, why did I have to create a new nickname to access community this time?  There was no sign in link, only "create a nickname" even though I already did that before...

How to contact customer support

I can’t submit ticket keep going in circles .please help 

Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS

 I activated my service Tuesday night but in a limbo with my EversafeID - it says to reset my pw and a new one will generate, however, I CANNOT RECEIVE calls and texts, can only MAKE THEMHow am I supposed to resolve this since I cannot receive calls ...

Reward point

I joined the reward points without reading that i will be losing my Reward - Loyalty Recognition and Reward - AutoPay equal to $6 Anyway I can go back to that and cancel the reward point program ? 

Login issues

I can't login to my account    

6 digit pin

I’m in the process of changing my phone number over to a different provider and I am needing my 6 digit pin to do so. I’ve tried a few that I thought would work but haven’t. Where can I find this?? 

Help with plan and aim.

I signed up on the 10th of Dec and on the 13th saw the same $34 but with 40GB instead of 25gb. Is it possible to get upgraded to this/get the difference added on to my plan. Additionally, I prefer to have an esim, so if I could buy the $5 sim and tra...

Old phone broke/ can't get into email

Hello,  my old phone had an esim and it is no longer working.  I bought a SIM card for another phone but i can't get into my old account because if the eversafe and i can't access my old email either.  I need help getting my number back and on the ne...

Denied access when I still have 47 G B on my account

Hi - public Mobile stated I needed an add-on to make a local call eve though I paid $50 for the plan with 50GB.  As I could not access parking this morning, I desperately added $40. even with this add on I could not access the network.why did I pay t...

not able to switch my subscription to 40GB at 5G for $34

Do public mobile have a matching Canada-US plan?

Sooo

Okay so I was trying to subscribe and it said the payment was processed then it says there’s an issue/error with the page loading please go back to the login and then I had to go to the homepage because the login page was having an error also

Account issues

When I try to log back into my account, it tries to get me to start all over again to create a new account. I already have one and I don't know how to get past this.