Refund for inactivated plan

[Chuhiris]

Dear there, I purchased the $35 75G canada us and mecixo plan and realized I could not change as the current phone and plan belong to the company I work (Epp), i have not activated my plan yet, any chance for a refund? Thanks

 Iris 

[eddieO · Accepted solution]

@Chuhiris we're just customers here answering simpler questions but if you are looking for a refund you will need to open a ticket to get in contact with a support agent to explain what's happening.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)