Subscription didn't change to the one I chose upon renewal

[BEN_TT]

I apply to change my plan back during Boxing Day for the plan, and chose to change it upon renewal, which was a few days ago.  There was a confirmation on the subscription and add-ons screen to that new plan when I did it.  However, when I checked today, it did not change to that plan.  Who do I talk to about rectifying this?

[BKNS27]

@BEN_TT 

Check on the PM app if the new plan was added into your account.

If not, contact a CS_Agent for them to investigate the problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@BEN_TT 

Where were charged differently?  The old plan price or new plan price?

The website has caching issues.  First, try to clear cache, incognito mode or a different web browser.  Or try a different device or the PM app itself.