@MT_27 wrote:
I changed my plan before my renewal date to a less expensive plan and now today, on my renewal date, I received a message saying that my plan is on hold due to insufficient funds. My original plan was $40 and the new plan is $30, my account says that I owe $10. It seems that Public Mobile's system has not updated my request to change plans, yet on my profile it shows that the new plan is scheduled to changed today. Now, I have no service until this gets fixed...any suggestions on how to do this? Thanks
The easiest way to resume your service is to pay the $10. I know that you shouldn't have to do that, but this is a bug in the Public Mobile payment system that sometimes requires a payment to be made for the higher of the two old and new plan prices. Once manually paying $10, your $30 plan should start working, and strangely enough, the extra $10 will remain untouched in your available Public Mobile account balance.
