[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! PIN
New customer. I received message "You have successfully created a new pin" I did not create one. I would at least like to change it in case I did something inadvertently. How do I do that?
New sim card help
I had ordered a new sim card and have waiting a few days now for it to come. I believe they tried coming twice now but i never know when they are coming to deliver the sim card. I am looking to see if i can add a note on the delivery that in the even...
Resolved! Re: Self Serve Log-In
Yes my eSim works properly.Please proceed to credit my Account ending 1788Thank you
US Roaming Talk and Text Add-On Question
Hello,I recently purchased the 15 day unlimited talk and text option for the US, through rewards, and was curious on how it works. With this plan am I able to call and text people in Canada while I am in the US? Also, my phone is not on the VoLTE whi...
Need customer support to get back to me!
I transferred my number to Public Mobile from Bell and I can’t send or receive text messages and no IMessages as well. I submitted a ticket twice already and still no customer service agent has gotten back to me. So disappointing.
Resolved! PAYMENT DUE DATE
Checking back into my payment history and found that in may 2024 may due date was the 7th now it’s the second not sure how that works since I was with other companies and it’s never changed with them. One month of service should be 31 days or 30 days...
Resolved! My referral.
When I joined public mobile I set up 2 phones . mine and my wifes. My works fine with a registerred CC on file , althought my wifes phone does not work anymore. Can anyone help me... please and Thank you.
iMessage/sms/FaceTime not working after porting
I thought I had an issue with OTP not sending g to my phone to verify my account. It turns out that after porting my number SMS/imessage/FaceTime do not work. I can get calls in/out and data works. I’ve gone through all the trouble shooting even with...
Resolved! Not receiving confirmation code for 2FA
My mom is not receiving the 6 digit confirmation code to her email (gmail) to log in. We setup her account yesterday and received a code, but i've tried multiple times to login, clicked on resend code multiple times too. No code is being delivered,...
Vouchers
Do un-activated vouchers expire?
Why are some numbers not reachable
I have tried to call a number for a clinic in Halifax and I get check the number. My daughter with a different provider has no issue contacting this medical clinic. Does anyone know why?
Phone number change issues
I changed phone number from Chatr company, but I lost their eSIM code. Right now I only can call, but I can't receive any messages and phone call from others.
Line Transfer from Bell failed, now I need the MyTelus app?
I signed up for a PM subscription on one of the boxing week sales. I initiated a transfer from Bell to PM, but a few minutes later I got a transfer failure notification from Telus (I know PM uses Telus, but now I don't know what to do).I got the firs...
Can't get verification code in US
I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can't get any verification code message, like adding credit card to my apple wallet or so...
Resolved! Line terminated after transferring from Virgin
Hi.On a separate device I was using a Public Mobile line. In October 2024 I purchased an eSIM and a new line and was using it without any problems.Today using the same app and account, I purchased another eSIM on another device and asked to transfer ...
new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps se
When you're asked for the 6 digit code, use the didn't get code/resend code button. Try having the code sent by e-mail. If that isn't an option, you'll need to contact CS_Agent privately.support robot responds with everything ive tried no option l...
Resolved! Deal Notifications
Hello,A family member just informed me of the Boxing Day Deals but unfortunately it appears they are gone. I never received any notifications or I would have upgraded. How to get notifications for deals ?Thank youelpa
Resolved! Can not send/receive text message to Canada contacts from US
I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can call Canadian numbers, but I can't send text message to my Canadian contact. Iphone users might be working, I assume the message is sent through iMessage. Messages to A...
add on
add on plan expired purchased new add on will not load in usa
Resolved! Pressing 1 doesn't work to access voicemail. Also can't access PM app
New subscriber as of last night. only way to access voicemail is dialing my own number. Second issue: can't access app. I've restarted my phone several times
Resolved! long distance calling issue
Why does my plan include 1000 minutes of long-distance calls, but I keep getting the message “Your call is not going through” when I try to make a call? What’s the issue, and how can I fix it? i am sure that the phone number right, and what's wrong w...
Phone number changed by itself
To my great surprise, my phone number has changed - I have had this number for a long time and am not sure why PB has changed my number. Please advise.
Resolved! Stolen phone
My phone was stolen so I put my account on hold. I have now got a new phone but every time I try to purchase an e-sim on the App I am told that my payment has failed. My credit card is in good standing, the payment is actually $0 (free) due to having...
Amazon SIM Cards - which one is the right one
Hi all, I'm currently looking to purchase a SIM card from Amazon and saw that there were two links. Does anybody know which one is the correct one to use, or are they the same?https://a.co/d/cBLTVeFhttps://a.co/d/i9ingw5 Thank you
Random Phone Number After Transfer to PM
Hi all,I just joined PM and transferred my phone number from Freedom. However, after inserting my PM SIM (Freedom emailed me confirming the transfer was complete), my phone number turned into a random number from a town in Alberta!How can I get my ph...
Resolved! Inquiry on the $35 boxing day subscription
Hello, happy 2025. Please refer to this boxing day offerNow does that one have the following (my current plan) features too? Thank you in advance!
Tranferring SIM from Rogers to Public Mobile
Hi, I have switched myself from Rogers to Public Mobile.I can call and text but I can't receive any call pr text and also I haven't received any text from Rogers to port out my number from Rogers to Public Mobile.I called Rogers they said it is not t...
In the process of moving from Koodo to Public Mobile, cannot log in to my account because it is s...
Hi, I am in the process of moving from Koodo to Public Mobile, cannot log in to my account because it is sending a verification code to my phone number, which I do not have access to. The website https://publicmobile.ca/en/qc/, when I try to log in, ...
