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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International SMS

I am in Europe and wanted to get a few SMS texts per month. Is there a plan addon that allows me to do this?Purpose is banking logins. Secondly, I have a bunch of saved rewards, is it possible to cash those out and get paid instead of accumulating cr...

Resolved! auto pay notification

I have multiple accounts myself and elderly brother and wife. I pay and manage these accounts for them. Is there a way to have the payment notification which is normally sent to each phone by sms. Can these be sent to email account instead? Instead ...

accès à ma compte

Can't log in to my account, it keeps telling me down for maintenance basically for several days now

So this might be the issue.. I tried to login the other day to top up my account ect. And I forgot what email I used for my current public profile so I tried a few different emails and it ended up locking me out, telling me I've tried to many times. ...

US addon talk, text not working

I'm unable to make calls within US, or back to Canada with my US addon.

Resolved! 3G work but not LTE

Hi I just signed up the promotion 15Gb LTE plan but I cannot connect to the internet if I choose LTE connection. I am only able to connect to the Internet if I change to 3G connection. I checked APN setting and reboot the phone several times but it s...

unable to reset password

When i try to reset password, in the end it says unable to reset password.

Port my number from Freedom Mobile

ive ported my fon directly from freedom mobile without first getting new no. from PM. Its been an hour but her Android Fon is not detecting the sim yet. Ive rcvd emails from freedom mobile that the process is completed & the no. is ported already. Pl...

Change name on profile

I have been using my nickname in my account but now i need to change it to my real name so I can get my phone bill printed. I changed it on my account profile but the printed phone bill still has my nickname on it. Urgent help plz!

My simcard is lost. Now I want to transfer the number to another carrier. How can I do?

Hi, my sim card was lost. I cannot receive text message to transfer my number. What can I do if I want to change to another carrier?

new phone

how do keep my same public number and account and transfer it to a newer phone, ie iPhone 5 to iPhone 10..?

Resolved! Disney world cell service

I'm planning on travelling to Disney World and am purchasing a US roaming add on. How is the cell service in Orlando/Disney World?

Resolved! Two Accounts

I know awhile ago it was not possible to have two accounts under the same email address. Has that changed now or is it still the same where you have to have two email addresses ?I have two accounts with Public Mobile and would like to be able to have...

Data

My data is being used in the middle of the night…when my phone is not in use

My PUK code

Hi I accidentally locked me out of calling and messaging by locking my PUK and have no idea how to get it back my if you need my phone number respond to this pls do this asap

fewer times of ringing before going to voicenail

Hi community. I live in Toronto and have a "Samsung s20 fe" phone. I want my phone to ring three times and then go to voicemail. I entered *61*16475804001*11*15#Call and received a "successful registry" massage. However, my phone still rings 6 times ...

New to Public Mobile but texts and calls are still going to old carrier

I recently switched to Public Mobile from Freedom but calls and texts are still going to old carrier phone. I received a text saying there was a problem porting and they would call, but I haven't received a phone call, I cannot log a support ticket ...

My Plan Changed From $15 to $40 without my consent now says I will lose rewards if I switch it back.

Hi All, Just wondering if this has happened to anybody else. and if its true that I will loose my reward discount if I try and change back to the $15 plan. I never responded YES to any upgrade texts. Feels like they didn't like I had $8 off every mon...

Travelling issue with phone number

Hi, I am leaving Canada for 4 months, can I suspend my phone number for 4 months without any charge? So that I can continue to use this phone number when I go back.

Resolved! Verification code

I can’t get my verification code from my email I got lock in how can I access my account alternatively

payment

my voucher is not working

Accidental US Roaming Addon x 2

I accidentally purchased a US Roaming (talk and text), as well as a US Roaming (talk, text, and data). Can I remove the original talk and text I purchased and get my $ back?

I can't make or receive calls

Can’t send or receive texts from certain numbers

Switched to public over a week ago. Most of my texts will send and receive but not with certain contacts. I can’t figure out if it is the type of phone they have or their phone provider. It seems inconsistent. I have an iPhone, iMessage is on and so ...

Resolved! New User

I have no phone service. Just texting.

request to Port number to new service provider submitted - please approve!!!

My new service provider has sent you a request to approve phone number port from public mobile to Virgin. Please do the port!! thanks John

Test post

This is simply a test to find out if this community account is somehow flagged. I have tried to submit a post three times today (with 1 hour or more in between) and it will either just disappear (twice) or I get a yellow flag that says it's spam. No...

Resolved! Change from Legacy plan and also Account email

Hello ...- I want to change my plan from a Legacy plan of $120/12Gb every 3-months to the monthly $40/15Gb plan. My question is, will I be able to retain the discounts (loyalty, registered payment, referral) on this account if the plan is changed?- I...

Data issue

I am unable to use my data though I have data add ons. Please help!

Can I transfer my cell phone number from 7eleven to Public mobile

I want to keep my same cell number. I want to transfer from 7eleven to Public Mobile

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