Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im trying to activate my public mobile sim card. Initially I tried to create a phone number, then it said it would send a code to the new number. however it has not been activated to so i am unable to continue.. to verify my account.
I recently switched my plan to a 60gb at5g speeds and then unlimited data after that anyways when I call the avr it tells me I have 5.7gb EVERYTIME no matter how much data I use. Could someone please esplain thanks. ps my phone is iphone 8 not yet...
I purchased the us add on data and talk. Talk isn't working
hello!When i try to add a new valid payment method, i get the following error: Sorry, we’re not able to process this request at this time. Please try again later. please advise. The card is correct. Thank you.
I paid 3 months in advance to my plan and I might leave to another provider. Will I get a refund for the difference that I didn't use?
Can someone help me make sense of the Add on's for traveling? Traveling to the US next week and am confused about the plan options. (I currently only have Canada wide calling.) I need to be able to call within US and also use Waze while driving. It ...
Hello,I've purchased a new phone plan from Public mobile and have received a new physical SIM, however when I do the activation and want to transfer from a previous public mobile number it doesn't work:"Invalid phone number"Please enter a valid Canad...
I am planning on ordering the new Galaxy S24, I currently have the S10. I plan to use my current nano sim card from the S10 and use it in the S24. Does anyone know if this will be a problem?
transferring phone number kodoo prepaid
I checked there is a new plan, which is $24 for 4G data, the plan is very good to me. but when I signed into my account and would subscribe to this new plan, the new plan is not in the list. why the existing users cannot see this plan?
Can't receive or send text messages. Also can't receive any phone calls or call out why?Was working fine this morning.
Store refusing to waive sim card fee for sim after sim did not arrive
I know that someone left me a message and the indicator on my phone says I have a voicemail, but when I dial into the voicemail it says I do not have any voicemail. I am doing something wrong? Also I set up a custom voicemail message but it never p...
I use Mbna Rewards World Elite Mastercard pay my phone bill. it should have 5 time point rewards for any phone bill.But my public mobile monthly payment only get 1 time point reward. they said the reason is public mobile catalog themselves as "phone ...
When I subscribed, I'm fairly sure that I selected an Unlimited Canada/US 5G plan, but now that I'm trying to confirm that, I can't find anywhere that specifies the full suite of available features.Is there any way to double-check that short of arriv...
Paid for $34 plan, was charged for it, went with esim for iPhone XR, can't access PM account, runs me in circles. Haven't heard from old service carrier if a request transfer was made for my #...What am I missing here ?
Exactly as it sounds, I can't submit a ticket to transfer my number from PC Mobile to Public Mobile. I Said yes to the transfer a while back and I got notified that it didn't go through. Anytime I try and submit a ticket it says that something went w...
I recently upgraded 2 iphones to the 5G service but only one of them gets 5G...the other only gets LTE even when they are sitting side by side. What Gives?
I’d like to subscribe to Public mobile,I was a Wundle customer and was wondering if I can keep my old number?
Hello;my services are still cut off even though my payment was accepted and my subscription renewed. my mother passed away over Christmas and we are having a service for her today and I am the executor so I really require my services to be on as soon...
I'm unable to may payments on the desktop and cannot may payments on my phone while connected to wifi.my phone is cut off right now. how can I make my payment so I can use my phone again?
Can I add another line to my account and share the data with that line?
My friend activated his PM account last week and ported his number. Since then, he has had no service ("SOS Only"). I've run out of ideas. We need PM's help but he can't submit a ticket because he needs to login to be able to do that, which he can't ...
hi there, my newer phone broke and I’m trying to activate a physical sim on an older phone on my public mobile account but I don’t see any options
As the subject describes, I purchased a plan that includes US data roaming. In 2023 it was working fine, but in the New Year it inexplicably stopped working. I would like to get money's worth! Please advise.
Hi, I did a port from Voip.ms, I can call people but cannot receive calls or texts, please help as I am stuck. It said that ports take upto 3 business days to complete. It has been 2 weeks now. Is there anything that I am missing?
Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.
As you can see, I've only used 2.61GB of my allocated 20GB of 5G data but I'm only getting LTE speeds now and even VoIP has been suspended, why is my speed reduced to LTE even though I didn't use the allocated 20GB data?I have the 34$ plan.
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