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Plan not showing on my account

STM77
Great Neighbour / Super Voisin

I’m trying to change my plan to the $29 Canada, Mexico and US plan. I see it on public mobile’s website and on my friend’s account. But it doesn’t show on mine

2 REPLIES 2

golfball
Deputy Mayor / Adjoint au Maire

Plans are targeted per account and you often can't lower your plan price. You can contact customer support to see if they will make an exception and switch you over but there's no guarantee. 

BKNS27
Mayor / Maire

@STM77 

Unfortunately you can’t downgrade to a lower priced plan. You can only upgrade to an more expensive plan. 
You can port out to another carrier and port back as a new member to get the lower price plan.

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