Sorry, we're not able to process your payment at this time. Please try again later.

[JodyB]

Cant renew my subscription, which is the $15 plan.Tried multiple times over past day.Just get this....

Sorry, we're not able to process your payment at this time. Please try again later.

Is Public forcing subscription renewals to a higher priced plan, thus not accepting my $15 plan renewal?

[slusagm]

they are still honouring the $15 plan, just the payment system is not good

some people suggest to wait 24 hour and try again.  

or if you need to pay and resume service (or renewal date tomorrow), then get a voucher from Shoppers drug mart or London drugs and load the voucher to pay

[hairbag1 · Accepted solution]

@JodyB 

if you've tried several attempts, you may be locked out...give it an hour OR...use the chat bubble bottom right side of page to start process of Customer Support. Some PM'ers say it's best to use the app for making payment...try that too.

added...if that chatbot doesn't work for you, use this link to message Customer Support....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437