01-15-2025 06:11 PM
I switched to Public mobile 3 days ago. I can’t call anyone or send texts. Just the data works. What am I doing wrong?
Solved! Go to Solution.
01-15-2025 06:30 PM
Yayyyy thank you. Taking out the old sim worked. Thanks a lot
01-15-2025 06:18 PM
make sure the sim card for the old carrier is removed. if the old one is an esim , disable it.
then reboot the phone, and then Reset Network settings
if calls still an issue after all these, then ask PM to confirm if the setup was any issue. Since you cannot properly login (problem with 2FA) , you won't be able to open the preferred Chatbot ticket. So, you will need to message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-15-2025 06:17 PM
so did you use the PM app to activate your account ? Did you port your old number to PM ? Maybe try to reboot your cellphone see if that helps.
01-15-2025 06:17 PM
@Blossom333 , by chance do you have multiple SIMs on your phone? If so, you need to enable the Public Mobile SIM as the primary for talk and text.