cancellation

[kit_n]

hi there,

I just ported my number out to a different service provider. I would like to pay my last bill and take my credit card off from pre-authorized payment from my public mobile account. I am however not able to access my public mobile account anymore. Would someone please contact me and get this resolved please.

Thanks,

kit_n

[kit_n]

Just checked my cc, yeah it looks like I paid for the full cycle already. thank you for this info! I guess I'm all good now

[hTideGnow · Accepted solution]

hi @kit_n PM is prepaid, so no last bill.  You already paid for the cycle you were using and unfortunately no prorated refund either 

[Chalupa_Batman]

You owe nothing @kit_n . You prepay for 30 days at a time. You already prepaid. 

[kit_n]

Thanks, but I would like to know how much I owe and would like to get my last bill and pay for it. I private msg CS agent already. 

[hTideGnow]

hi @kit_n if you ported your number away, your account would have been closed and hence you cannot login. You don't have to worry about removing credit card as it is all tajen care of after the number is ported 

[kit_n]

Thank you!

[Chalupa_Batman]

---

@kit_n wrote:

hi there,

I just ported my number out to a different service provider. I would like to pay my last bill and take my credit card off from pre-authorized payment from my public mobile account. I am however not able to access my public mobile account anymore. Would someone please contact me and get this resolved please.

Thanks,

kit_n

---

Hello @kit_n 

Public Mobile is a prepaid service and does not prorate or refund unused time. Furthermore, when you port out, it automatically closes your account. These are public forums and nobody from Public Mobile is here. If you want your credit card taken off as a precaution, create a ticket this way.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage