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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12050 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22985 Views
  • 183 replies
  • 25 Bravos

Can not receive text and calls

I just switched from Fido to public mobile yesterday. I do my why I can not receive any calls and texts?. Please help me ! 

Wenshan by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

new plan

Hello, I'm an existing customer and I look in the subscription promo section often, about 1-1/2 week ago I seen the US/Canada plan was up for the same amount I'm paying now so I signed up for it, now they ask if you want it started right away or at t...

Bercor by Good Citizen / Bon Citoyen
  • 157 Views
  • 2 replies
  • 0 Bravos

Cancel Subscription

Hello all. I was prompted to “activate my subscription” when I logged into my account. I was not aware of the March 5 account shutdown. Therefore I was able to top up my existing account by calling *611 but I am also stuck with the “activate my sim” ...

RockstarX by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! Not able to send or receive MMS (picture messages)

As per title. I've been with public for multiple years already; received an email to update APN settings back in Feb which I've already done as per the article below and rebooted my phone, however to avail. Any help would be much appreciated.https://...

GrilledLeek1 by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

porting not complete

I Just moved two lines to Public Mobile, and had problems to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication

Asif_Kachra by Good Citizen / Bon Citoyen
  • 157 Views
  • 5 replies
  • 0 Bravos

Old phone number tranfer

Is there anyway possible to actually speak with someone  on the phone. I am trying to keep my old phone number from my pervious plan and can't. I have had our IT guy at work try to figure this out and we have had no luck. He has sent in a ticket requ...

Tang64 by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

Resolved! Code for authentication

Hi, I Just moved to Public Mobile, and had problem to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication. Please advice. 

Julio3 by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 0 Bravos

Will this Umidigi G3 plus work

Vendors says it's not the global version but the networks bands should work in Canada? https://www.aliexpress.com/item/1005005754526914.html?spm=a2g0o.productlist.main.19.7c566e8eSJ4aJ0&algo_pvid=18b1bc0c-dd6f-4e62-946a-fc6d2d19380d&algo_exp_id=18b1b...

marti713 by Good Citizen / Bon Citoyen
  • 218 Views
  • 6 replies
  • 0 Bravos

Switch to 5G -Sim card

Hi, I would like to know if I need a new SIM card to switch to 5G.   my phone is 4G, can I use it for a 5G plan?  Thanks.

Nancy2022 by Great Neighbour / Super Voisin
  • 203 Views
  • 5 replies
  • 0 Bravos

eSIM and new setup - did not work

I was told to contact an agent with PM so I have sent in a ticket. This was a new account setup but it appears that the eSIM did not setup so I really need to talk with an agent. I believe the PM network will be shutting down soon for maintenance  

Lili24 by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Resolved! 5G plan with older phone

Is there any issue putting a 5G plan on a phone that doesn't actually have 5G capability? Don't care about actually being able to connect to 5G obviously, just want the phone to work on the network 

Brianna182 by Great Citizen / Super Citoyen
  • 187 Views
  • 3 replies
  • 0 Bravos

e mail recovery

i need to recover my email for my account .   whenever i try to get a new password  the new password doesnt work

patricky by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Cancel payment

I want to cancel the order of a SIM card and of a data plan that was made today 

ronan123 by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 0 Bravos

Porting is stuck, lots of missed calls and texts

it's been over 24 hours and I don't receive texts from anyone outside of the network (other PM phones etc)  as far as I know...plus those confirmation code numbers arn't getting to me.  

Jwheeringa by Great Neighbour / Super Voisin
  • 219 Views
  • 5 replies
  • 0 Bravos

Reinitiate Transfer

I was trying to transfer my phone number from zoomers to public mobile.  My bad...did not read all the posts before I started it and I used my IMEI instead of account number and my transfer is now stuck.  I submitted a support ticket but I have no re...

pamtest by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 0 Bravos

Unable to activate plan

Hi, I have recently purchased a subscription with PM, but i am unable to activate the plan. I can't change my phones region due to a subscription on apple which will end in may. Therefore i cant download the app to activate the plan. I wasn't aware o...

Ankitaa by Great Neighbour / Super Voisin
  • 407 Views
  • 7 replies
  • 0 Bravos

Resolved! Canada US plan

Is there a list of FaQsCan I use the plan as if there was no border? 

L_D by Great Neighbour / Super Voisin
  • 229 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM Card needs provisioning

Hey Guys, Chalupa Batman here. Just signed up my neighbor She's got a samsung S20 and the sim card comes back needs provisioning. I've done everything from multiple reboots, airplain mode on and off and moved the card around. I'm guessing my only opt...

Wendy123456 by Great Neighbour / Super Voisin
  • 244 Views
  • 7 replies
  • 0 Bravos

Resolved! How to avoid using my available funds on an 'add-on' | Work Expense

Hi all,Taking a business trip to US and want to buy a $30 data text bundle add-on to keep connected on my Canadian plan while there. I typically expense this cost to my employer no problem. This time around, I have credit in my account from loyalty a...

oblong by Good Citizen / Bon Citoyen
  • 237 Views
  • 5 replies
  • 1 Bravos

Issues after porting into PM

Hi, There:I opened up an account with public mobile couple days ago. Although I was able to make outbound calls using my existing number ever since I transferred it from my previous provider, I found out that I cannot receive any inbound calls, neith...

RubyGuo8 by Great Neighbour / Super Voisin
  • 199 Views
  • 5 replies
  • 0 Bravos

roaming

Can I go to Bangladesh with my phone ? what would then text or call change ? 

regan1 by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

How long does a referral take to show up on your account?

Just activated my wife's account, used my referral code at sign up, but don't see anything on my account about the referral.Did not receive a text or anything about the referral.  I understand it can take up to 72 hrs, but I would think I would have ...

kcorscadden by Great Citizen / Super Citoyen
  • 480 Views
  • 21 replies
  • 0 Bravos

New subscription

I joined Public but it looks like it may take a few days to be able to use the service as Rogers fraud team must remove port protection before we can proceed with porting my phone number. i have made the request with them, however I would like to kno...

DerekLeBlanc by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

Wrong number

During the set up of the plan the wrong phone number was used, how do we put the right one in

Jive by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos
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