Community

Master Card stolen, plan expired!

Hi,I had a plan $20. My MsCard was stolen. I didn't have time to update my card over the monthly charge. Got an SMS and right away update the payment method but I cannot get back on initial plan.Could you please help what should I do?Thanks much!

Price Hike -Promotional Offer also affected?

Hello everyone,I recently received a notification that my 23 dollar plan will be bumped up to 25 on April 1st. It also notifies me that I can get a special offer for 25 with more data.  My question is:Is the 25 dollar plan going to then go to 28 come...

Transfer of number

I was disconnected with my former provider and connected with Public Mobile 4:00 yesterday. I’m still unable to call out on my phone. Can this please be resolved? 

I need Lower subscription

Hello I am able to find a low subscription in my account. Everything is above $35 and that is too expensive for me at this point in my life. I simply cannot afford it and I need a subscription that is below $35 dollars. But none of the lower subscrip...

Ticket

Trying to submit a ticket to no avail, can't make calls or receive...please help ! This is all so complicated with sooo many steps! I have Covid, I need simple! I've been at this and at this over the last weeks. Tired, please help

Calls and usage

ALL incoming/outgoing calls "failed" for a few weeks! Data fine since I replaced Sim. Also, checked usage, there IS a number using my number!! What to do? I have done all trouble shooting, please  help

International data plans

Does anyone know if PM has any plans to start offering international data plans?  

No Service on iphone 8. No cellular info & No phone calls in Or out

No Service on his iphone 8 and also no cellular info in setting & cannot phone out or receive in coming phone calls either and I'm sure he has lots of data.  He is also with Public Mobile with 6 KB & He is at home , and still has no Cellular etc. We ...

Data usage updates

Anybody know if there is a way to get a message about my data usage without having to open the app?

Unable to change the sim card after lost

I have just lost the sim card and I ordered a new one. but i am unable to change the sim card. It need to have sms verification which is impossible as i lost the old sim card already how can I keep my number with new sim card.

Pin

Billings and payments.. pin is asked  i do not know my pin

Oops!

i lost my phone and had to buy data twice last month on separate occassions so i lost a thread. but i am back. you mentioned you unlocked the 20gb/50% bonus for me but i have not seen it on my account. yet. is there anyway you can guide me to it if i...

Upgrading subscription package

When I chose "change now" choice for an upgraded package vs "at renewal"  I found out that the the change doesn't come into effect until the renewal date. What the hey?

Netherland Antilles - St. Marten - plan coverage?

Hi! We have some family in St. Marten (North American area code 721) that we need to talk to. The US plan which I have does not cover this (obviously) - does anyone know if an international add-on plan would cover it? The FAQ shows that it covers the...

App log in issue

Hi, I want log in to my account but it's keep saying email and pass doesnt match 

SIM card isnt working

I bought a SIM card for my dad and activated an account. We initially tried to transfer over his old number but then just ended up getting a new one. I put the SIM card in his phone about 2 hours ago and it’s not working, it just says no service. I t...

I need help, lost phone can't authenticate

I'd like to resume service with an esim but can't authenticate via text 

how to pay a bill

Unable to call toll free number

Hi there - I'm trying to call my bank and I'm unable to call their toll free number from my public mobile line - phone number im trying to reach is 1 (844) 229-0417

Activation help

I am trying to activate my number outside of Canada. Which seems not working. I would like to get immediate help with this as I don’t want to lose my number which I ported from Fido

Available Data Limit Reached

I am being notified that I have used all 60Gb of data on my new subscription (in only two weeks) and need to purchase an add-on. However, my Public Mobile usage history tells a different story. I can see only 3 or 4 Gb used and that is typical of my ...

Plan for me and my son

Hi there,My son is also using a public mobile plan. Can I have a better plan (like a family plan) for my son and me? I can merge the two plans we have right now. I need about 10GB monthly, and my son doesn't need any data. Thank you.Tram

Sim cards

How will PM contact me to load the Sim card? Email?

Activation

We opened an account for my wife a few weeks ago and paid for a subscripton.  The SIM card arrived today but I can not activate the card and phone.   I have had a lot of trouble signing in.   However when I did get in the system asked me to select a ...

Seriously frustrating

I can’t make calls I did everything I can nobody is helping I paid out a lot of money and still nothing 

Regarding my refund for prepaid plan activation

I recently ported my number from TELUS to Public Mobile. I paid $28 for a prepaid plan, but within about 5 minutes of activation, I realized the service would not work for me and I did not use the plan.I would like to know if I am eligible for a refu...

$20 bill credit - almost impossible now!

After they changed the point system 6 months ago, it is very hard to earn enough points for useful rewards. Only worthwhile reward is $20 bill credit for 20 points. If you have $20 plan for example, this will take about 25 months to get the reward - ...