Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! one time data access

I don't seem to be able to access my one-time bonus data after the monthly data has been used.How do I take advantage of the bonus data?

Unable to log in or change plan -- completely locked out

I changed my email address on my account and now I'm being asked to subscribe to a new plan. I can't move my phone number over. I can no longer login to my account. I need an esim from my new phone but I'm not able to get one because I'm not able to ...

I think my number is being "misused", what should I do

Nothing shows on my actual phone, but in the PM history there are three call from a strange number

Support ticket

How do I submit a support ticket

Esim

Hi,I purchased a new eSIM via "Change Your SIM Card" in Self-Serve to switch to an iPhone. However, I never received the activation summary email containing the QR code — I've checked all folders and confirmed my registered email address is correct. ...

Resolved! Refund

[email protected] was a fake account. 2026/06/29 $45.20 Hello, I tried to add an email/line to my account, but the eSIM activation failed due to a system error. The service was never activated, and I did not receive or transfer a phone number. Sinc...

No service / signal

Hello,I’ve been without service the entire day even after trying all the Chatbot’s tips.

Please help me transfer my number to public mobile

Hi there, I recently transferred to public mobile however I am unable to receive the SMS I need to approved the transfer request for account ########### ###-###-####. I finally got through to my former carrier FIDO to allow SMS for two days to get ...

Re: cannot receive text msg, send text msg and receive voice call

I as welll. Wish we could call somone

HOW TO CANCEL PUBLIC MOBILE

Hello. I need help cancelling my subscription. I’ve had it for a day and it’s absolute garbage. Haven’t had any service all day long. I would like a refund. Thanks. @CS_Agent

plan upgrade

I am trying to subscribe to the 80G plan for $35 but the activation form does not recognize my SIM number.

Unable to activate iMessage and FaceTime after deleting travel eSIM

Hi everyone,I’m having trouble activating both iMessage and FaceTime on my iPhone.Here’s what happened:I have one active Public Mobile eSIM.I previously had a travel eSIM, but I have already deleted it.Voice calls, data, and SMS are working normally....

how do i log in

I no longer have access to my login email as it was the email from a previous workplace

cannot transfer phone number to rogers

hi i initiate my transfer to my rogers account since this morning and it hasnt transfer yet. i openned a ticket but no new since this morning too. can i get some help with this. agent told me that i should get a text but everytime he tries it i never...

lost phone

I lost my phone, will I still have the same phone number if I order another one.

Inquiry: Recovering/Porting Previous Public Mobile Number to New Active Account

Hello Public Mobile Support@CS_Agent ,I recently returned to Canada after being out of the country for 10 months, during which time my previous Public Mobile account and phone number went inactive.I have just purchased a new plan and activated a new ...

transfer my phone number from public mobile to another carrier

Hi, I went to Freedom store yesterday to transfer my number from Public mobile to Freedom. They did the transfer for me. I received a message from Public Mobile, asking me to confirm the transfer. I replied yes. but today I found the transfer did n...

Agent in person

Need to speak to an agent of Public Mobile in person. Please inform me the location to visit to meet an agent. Thank you.

Release of phone number

I am in the process of transitioning to another cell provider, I need a release of the current phone number on my account. I would also like to inquire the telecommunications complaint that lingered on my account for years

Sim card isnt working

My daughter's phone data is not connecting. Can you confirm her Sim card is connected to her account properly.

Can't log in to app Becuase it texts my old number, not my ported number. Chat bot is garbage.

Waste of my time. Just text the number you know is mine. @CS_Agent

Getting 5B1 Error calling Pakistan (Plan explicitly includes Pakistan minutes)

Hi everyoneHi everyone,I am trying to call the NADRA office in Pakistan at +9251111786100 or 0119251111786100 to fix an urgent issue with an application.My Public Mobile plan explicitly includes the 500 international minutes package, and it specifica...

Help

How do I send a direct message as my plan has stopped working. I need to change my payment information

What happens if we don't upgrade our 3G phone by March 1st 2027?

I'm just curious what happens if we don't upgrade our device by the March 1st 2027 deadline? And we still have not transferred our SIM to a compatible phone.

Phone reactivation

How do i check if my phone number is still active?

trying to help a friend sign up

I am trying to help a friend sign up for the $20 - 1 gig plan and I don't see it being offered. I first asked with the Chat bot and it confirmed it was available and provided the link but this $20 option is not there. Where can I access it?Thanks!

Son's login

i can't login into my teenage son's public mobile account to transfer over to a new phone. we cant remember the email we used so we can't find the email to login with the user name. we can reset his password but when we ask about forgetting email, ...

Request to change plan to $25/mo 25GB 4G (not visible in Self-Serve)

Hello Public Mobile Team,I am a long-time subscriber (account associated with phone number +18676886633) and I would like to switch my current plan to the $25/month 25GB 4G plan (Unlimited Canada-wide talk & text + 25GB data at 4G speed).I tried chan...

transfering my account over to fizz

My Public Mobile plan cannot send outgoing SMS, so I cannot reply YES to the port authorization text. How can I complete the port?"

Text messages

HelloI recently switched to Public and since then haven’t been able to reply to android text messages I have received. When I go into my settings it says RCS-waiting for activation please help with step by step on how to fix this.thanks

Community

Forum Posts