Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I have switched phones and my new iPhone is asking for a QR code from Public to scan to help me set up my current phone number on my new phone. I do not want to change phone numbers. How do I get this QR code?
I'm currently on the 60GB for Can/US/Mexico and had to go to the States last weekend and nothing worked - only Apple to Apple. No internet, no data and no calling/text.Now I'm back and having problems sending texts to a bunch of people in the States...
Hi, me again. I keep trying and you only answer occasionally - you are like my exboyfriend lol Anyway - I still need network Here is the photo again As you can see it says to contact support I know you only want to answer once and then be done with ...
Can you send me a new password for my voicemail .
Hello, I cannot find my service provider on the list? Coextro
Has anyone else ever had the problem after an iOS 26 upgrade that your phone number now is not recognized by the Apple servers? Does Public Mobile have to resend any data to Apple to make this service available?edited by computergeek5451: changed cat...
Hello,Did anyone else receive a message from Public Mobile for a new phone offer with Koodo? I called the number and they know nothing about it and I mentioned that I received a text to call this number and they told me "I did not send you that text ...
Hi everyone, im on day 3 of messaging cs_agent with no response? Is there any issues with agents or has anyone had luck?
cant make calls or receive calls edited by computergeek541: changed category label as discussion isn't related to Community
Hello.I bought add-ons 15GB data today. I tried to buy it just once but it is payed twice and I got 30GB. I don't know why it happened but I assume it is because of the slow wifi. Please cancel 15GB and let me get a refund.Please and Thank you
How come I can't use any mobile data while on a voice call ? Is this normal or how can I fix this. I'm in Canada (Vancouver), with 5G service.I've reset the phone, reinstalled the sim, still the same. edited by computergeek541: changed category lab...
I submitted a ticket on Sunday regarding my service not working since last Friday.I received a prompt response from a CS agent id'd as Maria_G.I replied with a thorough and detailed description of the problem.Agent replied again to say it seemed I ha...
I’m overseas and trying to login to make a payment so my account is not suspended. I received a message but I’m told that there’s a system upgrade and I cannot do anything until it is complete. Telephone system says the same thing and I don’t know wh...
When I try logging Into the app, the verification screen comes on for 1 second and then immediately goes back to the login screen. A friend was successfully able to login to their account from my device... Does anyone know what the problem might be?
Hello. I wonder how can I get second line in one account. My daughter use my account and I want to add one more line for me. Should I create new account for me?
I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'somet...
I am at home using home internet most of the time. Why my data usage up to 75% of my subscription in just one week. Was that something wrong on Public Mobile usage tracking?
I tried to transfer my number to an old Telus one without success. After that failed they gave me a new number different than the previous PM. I want to keep the old PM number since I was unsuccessful at the transfer. I am unable to do this through t...
im unable to access my service it says my account is suspended my bill is paid and i'm sure there is something wrong here
Where can I find my account number
Public Mobile won't accept any of the payment methods. I've tried multiple cards, re-downloading the app, restarting the whole process and nothing is working.
hello, I just switched over to public from Vidéotron and my phone number seems to have never been released from Vidéotron because although both carriers said it was completed, my old phone which has my old SIM card and plan that should be deleted is ...
I have unlimited USA minutes plan and when I call I get a notification that all minutes used.
I believe some one recently got possession of my account password through my phone how would I go about changing pass word and any sim card that is currently working on it
I'm trying to purchase a new e sim for my new phone as my old phone broke 2 months ago. When I go to log in to the app, it switches to the email verification code screen for 1 second and then just goes back to the login screen again and doesn't even ...
Two problems:1. I received a text from PM (yes, for sure from PM) stating I had used 95% of the data included in my service. I feel confident I did not use nearly that much, and my account history also does not show that I've used anywhere near that...
I missed the confirmation text deadline to transfer my number and I need them to port my phone number again.
Please help
I need to purchase some data
Phone is in the ocean.Is the only option to get a new sim then I can port?If there's another option I'd do it.Thanks!
