Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiYour $39 plan says says that it includes "Unlimited Canada and the US wide minutes"But when I click on "offer details", it says:3. Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Canada. Long...
Getting a message “Sorry, we’re not able to process your payment at this time. Please try again later.” Have tried several times in the past few days to make a payment by credit card (Visa). Appreciate any suggestions.
I currently have XS Max and just bought unlocked iPhone 16 pro max from Apple. I am trying to transfer my number from old to new phone but I am getting message that sim not supported. What should I do?
This morning, I cannot dial out and receive any call.
URGENTI last used my cell phone yesterday with outgoing and incoming call. This morning, I cannot dial out and receive any call. SMS is working normal. Checked settings and nothing abnormal; not on "Do Not Disturb", not on "Air Plane" mode. Tried s...
Need an admin to contact me about getting an old number back, will pay whatever it costs, my old number is currently out of loop and was originally ported over from another carrier. When a number goes back into the switch, does the number default bac...
I'm trying to complete the activation of my sim card, it ask me to validate my identity, sure.. it first sends it to my email, get passed this, then ask me again to validate my identity by sending me a SMS to the SIM - number that I'm trying to activ...
I opened a new account for my mom since she's been locked out of her previous one (she's been abroad since April). I set up a new account for her hoping to transfer her phone number over so she wouldn't lose it. That didn't work since her phone is un...
please i need help my subscription wont activate and i the agent was not helpful what do i do?I was on step 6 on the app of activation and it just said "subscription not activated" I've been trying to set this up for like2 hours now i am getting so f...
There has been rumors going around that public mobile will be ending services soon. Will we be notified when public mobile shuts down?And if this happens who will be taking over will fees go up?
I subscribed on 19th Oct and still waiting for my number to be transferred to public mobile. I get a message that there is a difficulty in porting but no details about what kind of difficulty. I tried calling but the wait time is so LONG... there is...
I recently ported my number from Rogers and now my SMS isn't working. I've tried turning my phone off and on, and resetting network settings, but no luck. The support team suggested erasing and resetting my phone, but I don't have enough iCloud stora...
I need to change my login email addressI tried to change onPlease help.
Hi,I am currently on a $34/month plan and I want to switch to a lower plan to save some money because I don't use data as much. When I access my portal and try to switch the subscription, I don't see any lower plan like $25/month, most of the plans ...
tried everything but still not working are the servers down or something
My credit card has received Double charges since June (Double charged five times). I have also received double charges for another number link to the same credit card for three times since Aug. The customer support agent is not able to find any of th...
I am not able to make payment after I missed my payment Anyone here, please i need help .. Public Mobile plz
My subscription was until October 24, which is today.Early this morning all was fine but now I’m unable to talk or text. I have updated my account with a new credit card today but it doesn’t say that I owe anything on my account. Should the payment g...
Can't Make Phone CaLL. 3G down Anyone????? When I make phone calls says cellular Network not available for voice calls. Also my 3G network is down. Once I turn to LTE I can send out text messages. But my friend calls me say my phone was off at the sa...
Hi, is there a way to temporarily turn off the PM phone service from my rebelious teen's phone?
This is getting to be the most frustrating and annoying online self service platform known to mankind. I did not have money on my visa for payment today so I put money on it and now it's taken me over an hour to get absolutley no where and cannot get...
Hello, I seem to be in an endless loop getting my number ported over to Public from Rogers. I get the confirmation sms from rogers to which I agree to in about 1 minute from receiving the text then about an hour later, I get a message from Public th...
I checked my account but it is active on the website, I can't receive any call or text and I can't text or call others either. Can't use my data too. This has been happening for 3 days now
I tried all the steps provided online. Unfortunetly when i go to choose my # instead of my email it gives me this error message. i cannot send text messages from my number only my email shows up. Also people cannot text me unless i close off i messag...
I got reward 1GB date on my I phone but it is not connecting
Hi,All my calls go straight to voicemail. I can make calls and receive texts. I have plenty of minutes, so cant be the money has ran out. I have restarted the phone, toggled on and off airplane settings... nothing works.I'm seriously thinking of ditc...
I have trying to log in into my account. I get locked out for 1 hour on first trial. It says I have exceeded number of trial. But I am actually logging in with my correct details. Pls help.
App keeps logging me outcant complete esim activation
How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work, thanks
I see 6g, 23.00 per month plan and I have a question: 6g means each year I can have 6g data? Thanks
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