Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I want to make sure this works. I have an eSIM and I’m currently in Canada. My husband is physically in Mexico. Could I purchase a SIM card for him from Canada and bring it with me to Mexico so he can have access to a Canadian number? We are Cana...
Hello, I got new account and subscribed for a plan with eSIM, website told me to download eSIM in the App, but I can’t download app because I have German Applestore and to change it to Canadian I need a Canadian phonenumber so I went to the app fro...
Hello everyone,I recently joined Public Mobile.There seem to be some contradictions between the plan summary I saw before signing up and the official terms and conditions.My plan is the 100GB Canada-US-Mexico data plan, and because of these discrepan...
I have been without a cellphone for quite some time. My original cell is broken and I purchased a new phone and Sim card. I have tried many times to get my old MP phone plan transferred to my new cellphone. It has been very confusing for me not to ...
HiI have an existing Public Mobile customer with my own phone number with Public Mobile. I was trying to port my wife’s number who was on Bell using my own Public Mobile app and it did port the number successfully however it overrode my account with ...
I have been admitted into hospital since June 1st and will likely need to be here for at least a couple more weeks. For those unfamiliar with hospital entertainment TV's are generally not available since most of us have date place for our phones and...
i need to update my credit card
I scanned the QR code on my old phone by mistake. How can I get a new QR code to scan on my new phone. Thanks
Does anyone know, is Samsung A17 Canadian version 4G/5G compatible to VoLTE of Publicmobile? Thank you!
Hi, i am trying to transfer my public mobile account and # to my new phone. I smashed my ikd phone so i have no way of doing the verifacation vode the send to my # and it doesnt give mw the option to send to an email instead. What can i do?
I got a new (old style flip phone) and tried to activate it using a e sim. I went through the process, it said my phone was compatible. It assigned me a phone number, And then as I went through to try to finish it, it was unable to finish since my ph...
Dear agent,I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the p...
My account is suspended when I try to make phone calls but the app says im good to go and will not allow me to make a payment. My data has reset from 60gb used to 0gb used.i don't know what else to do as it wont let me make a payment because the app ...
I need a line and eSIM reprovision and cannot figure out where to get actual help from. I was not able to submit a ticket
@softech Hello, Would it be possible to also get this number from you for the live support? I ported my phone number and then my husbands and now they have been mixed up with each other and I cannot get a hold of anyone to help me. Thank you!
Can't send text. But can receive.. apn correct
Simply wanted to drop in here, in case anyone searches about this topic, that the Light Phone III works very well with PM for text and phone. The only thing I have not been able to figure out is to send and receive photos and pictures via text messag...
Same issue after restart the iPhone during the lunch today. Using e-sim. Don't know why it request PUK code after the restart. Never happened before.Create the ticket 6 hours ago, still no response. /sigh...
@Great Neighbour @Super VoisinI'm unable to Transfer Number from Bell to PM. Gone through the various steps on the mobile app but stuck at the transfer number step. The app is not recognizing my current number as a Canadian number. Kindly help. Than...
I’m unable to use ChatGPT Voice Mode when connected to Public Mobile cellular data. The voice session never connects and remains stuck on the loading screen. Voice Mode works normally when connected to Wi-Fi and also works when connected through hots...
I'm unable to complete my account activation because my current phone number could not be transferred.
Not able to receive calls. People calling me get a call cannot be completed at this time. I can call out, send and receive text and data works.Only Incoming calls do not work. I have an esim activated a few days ago.
Asking for a PUK code
I have been trying to activate my new account with Public Mobile but I haven't had success. It will start the activation and then it prompts "activation unsuccessful contact customer service." I'm then sent to a bot that tells me to enter a ticket b...
I have received a message from Public Mobile saying that my cell phone (number) will be affected by the subject transition. I currently have Samsung S10e and my subscription with PB is: $75 per 90 Days, with 60GB Canada wide & 4G speed up to 100 Mbps...
I bought the eSIM three times, and it activated, but there is no network connection on it, and it’s been more than 3 hours. What should I do now??
Hi, I have unsubscribed and my service is on hold.Please remove/delete the credit card payment method from my Public Mobile account and confirm that no further payments will be taken.Thank you.
How can I find my account number?
Can you please tell me if there’s anything I need to do as I’m going to Jamaica on Friday for a week
