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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Can't see Purchase Esim in Public Mobile App

I am having this same issue!! Did you get it figured out??

Calls and messages issues

Hi, I ported my number to Public Mobile (activated Jul 07, 2026) on an eSIM, and I’m having a problem with incoming service. Outgoing works fine — I can make calls and send texts. But incoming does NOT work: • Incoming calls go straight to voicemail ...

Resolved! What is my account PIN?

I need to call and make a payment manully to restore my account. and the call require a PIN of my account.But I dont have the PIN. Where i can find it?

Carrying 3 numbers together?

I have 3 separate phone numbers under my current phone account, and I want to carry all three together to public mobile. How would I go about doing that? I don't want to have them billed separately.

Additional charge for 3G phone. But it's NOT! It is a 4GLTE

Resolved! Surfacturation of 5$

Hello Mr/Mmei write to contest and have a refund.I was charge 5$ over this previous month for using a 3G connection phone which is not true . I'm using a 4G connection phone. this capture can attest it. I want a refund and stop that over charges. c...

Need OTP

On the PM app, I try to login but it requires my OTP. I never got my OTP through sms. I tried resend many times, still no OTP.I cannot find the access to OTP through email. Please assist me.I am a new user with a new number from PM. Clement Chan xxx...

Resolved! Add On Data

Hello,I have existing non-expiring data. If I purchase add on data from Public Mobile will it use it first or my existing non-expiring data?Thank you

Resolved! 10GB Bonus data text offer code is invalid.

Received a text message with a codo for 10GB monthly extra. Whenever I put it in - says the code is invalid.

10GB Bonus Data not applied to account

Hi, for some reason I got a text offering bonus data for loyalty, and no need to do anything, but it hasn’t appeared in my account yet.Is there a problem? Screenshot attached.

Resolved! about $5/mo 3G usage charge

Hi,I have switched to a 4G LTE/5G device, can you please make sure I would not be charged with this extra fee next month? Thanks.

Request for Temporary Service Pause and Reactivation

Hi,I am writing to request a temporary pause on my mobile service as I will be out of the country for two months. I would like the pause to be effective from July 6th to September 7th, and I would like my service to be reactivated on September 8th....

Resolved! Suspended Account

My daughter’s account has been suspended due to expired CC. She has been unable to sign into her account can’t remember her email and when she tried to use her phone number for the link the message asked her to input a valid phone number. Need help

Hi

How to activate a new subscription

Re: International calls. Add-Ons

How many minutes left to my plan?

eSim activation problem

I made my account and purchased through the website and it said I was compatible and then proceeded to say I needed to download the app. Did that and now I can get a QR code to activate the eSim I paid for. It is very frustrating. I can't speak to an...

Resolved! rewards

how do i redeem my points to reduce my monthly bill?

Canceling a deceased person’s plan

Hello, I would like to cancel the phone plan of a deceased family member. I only have the name and phone number (no account number or anything) . I have a death certificate but am not yet officially the executor. Help please!

How to obtain a PUK code for E-SIM?

I tried to unlock my e sim with my iPhone pin but that apparently was not the code. Now it’s locked me out and I am on SOS. I need the PUK code but I have gone back and forth with the chat bot and I still cannot get this code. Any help would be great...

Porting

I did not recieve a text from my previous carrier about porting mu phone number. I have been waiting for over 12 hours

Activation Not Working

I am trying to port my number over from Telus and my company’s account to Public mobile. I was just a user of Public and am going back. But activation is not occurring when I try.

Resolved! Double payment awaiting refund

Hi, I ported to PM a few days back with my number 437-255-6844 and then changed the plan but PM charged me twice one for switching number then for changing the plan. Then I realized I did not had good network coverage in my area and hence I ported it...

Resolved! Can't submit a ticket

Maybe it's just me, but I honestly feel like I'm on the verge of my breaking point with this company.This morning I woke up to yet another "network unavailable" message on my phone. Fine, these things happen, it's a part of the reality of having a mo...

Aftermath of porting to Rogers

recently ported my phone number from Public Mobile to Rogers. Because the number was successfully transferred, my Public Mobile account should have been automatically canceled.However, Public Mobile just charged my card $40 for this month's plan.Sin...

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