Active new sim card
I was going to active my new sim card but during my registration I received a message that it looks like something went wrong when activating your account. Error Code: 837So I need your help to solve this issue.regrades
Forum Posts
Unauthorize Purchase
I got a confirmation that I had purchase a $15 100 minutes Canada Wide Add-On which I have never purchase it. Is there is a way I can contact Public Mobile directly to fix it.
Resolved! number transfer
I need a new request to transfer my number,because the 90 minutes ran out
Resolved! Still being charged
I’ve stopped using Public Mobile (mainly for this exact reason) but I’m still being charged. When I try to submit a ticket, I get to a certain point in the automated process and it kicks me out and tells me to sign back in. Because I changed carriers...
Resolved! What will happen switching my plan over?
Hello,I currently have an older plan, a $35/month for 3gb 3g that I pay $32 a month due to $1 loyalty and $2 autopay. I also have a 2GB never expire add on so the end result is I pay $32/month for 5gb 3g speeds. As of now there are $35/month for 3gb ...
Account Suspended
I was not allowed to make a call. According to Public Mobile my Deactivation Date is 26 Apr 2023. Whean I logged in I find I have been suspended. Why? When I click 'Reactivate my account' it takes me to the payment section. My payment was due 26 Jan ...
Certify Pre-owned Phone fail delivery - lost in mail
I bought a CPO on line on Jan 10/23 the delivery through UPS have been a nightmare. No-one give me correct information about where is the phone. The carrier says that the package was sended back to the sender. And Public Mobile CS_Agent says the pack...
Resolved! Sim never arrived
No sim??? Can I talk to someone???
Roaming carrier
I'm in Miami and my phone won't connect to any of the US carriers so I cannot make any calls.
SMS notification @msg.telus.com
SInce Monday, I no longer receive SMS to my #########@msg.telus.comIt was working at leat until last Tuesday I've tried from 3 senders... No luck!Anyone having the same issue this week
Resolved! Billing
I would like to add my Interac Card for monthly plan payments
Resolved! change plans and keep old rewards system.
Hello everybody.I like keep my old rewards system,If I change to new plans will it automatically enrolls into the new points system?Thanks.
US roaming not working
Renewed US roaming today. My account indicates it’s good for 15 days, but I get a recording stating my account doesn’t include roaming. Worked fine until yesterday.
Resolved! Email retreival
My credit was was compromised andPublic didn’t give us time to insert our new card number. They’ve deactivated our phones without notice and now can’t get into hubbys account. Help
Resolved! Roaming plans.
Any possibilities of future roaming plans in more countries? I very much like the U.S. roaming plan. Thx
US Roaming and Recent 3G Restrictions
Heading to the states in about a month and see on the website references to problems pertaining to restrictions on 3G in the United States. Does this only pertain to public mobile customers that are still on a 3G contract? If I have upgraded to a 4G ...
Resolved! will I lost add-on when changing the plan?
Happy Lunar New Year everyone!I just have changed the plan to 40 dollars for 15GB due to lunar new year promotion. My only question, will I lose the add-on when changing plan? Here is my add-on. I didn't pay anything and did get the promotion when I ...
can not use the internet, although I have enough data
I reset the phone, but still not working.. weird.
Resolved! Going to USA for the weekend
Im heading to montana for the weekend . Do I need to get an american data plan to use my data there ?
Pubic mobile website on phone
Am I the only one that can't log into the public mobile website when I'm using it on my phone? It works fine on a laptop but I always get an error message when I try on my phone. If anyone has a solution let me know! I do wish they had an app.
Resolved! Community and Give Back Points
Can someone please explain how exactly you can earn the 1-20 Community/Give Back points every 30 days? I looked up the language in the FAQs page and it says “Community standings are released the first week of the following month, and Give Back points...
Resolved! Contact support for port out
I am busy moving my number out of PM and need to be provide authorization as well as insure that a new number is provided.. main issue is I am out of country
Resolved! Sim card swap
I lost my Sim card so ordered a new one but can't swap to new one
Resolved! US Roaming Add-Ons for 10 or 15 days?
I want to purchase a US Roaming Add-On and am a bit confused by what I see on the website. The top says "for 10 Days only" but each bundle has "(15-day)" indicated in the title. Are the add-ons valid for 10 or 15 days? I wish there was a way to purch...
Resolved! SIM Card order
I accidentally placed an order for 2 SIM cards instead of 1. Can you change my order before it ships?
Set up account
I need help setting up login açcount
