Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The money was deducted, but the subscription didn’t activate.
missed payment and can’t run my card again. Can you process my payment please? Thanks!
Hey,I just got a text from Public mobile saying ‘Public Mobile here. You have 10 minutes left in your plan. Go to https://selfserve.publicmobile.ca for more options.’i have an unlimited call and text plan and 14 GB of data left. Anyone else know what...
I need some help, my account has been taken over, I didn't even make this account, all my accounts are getting taken over because I was sim jacked and they are using my old number to get in and change all my accounts. Is there a number I can call abo...
FolksReceived a text message this morning (Oct 9/25) to (###) ###_#### from 611 Public Mobile stating that I had used up 95% of the data allowance on my account and providing a link to check my account.According to my account records which I checked ...
Hi people, @everyoneI recently changed from iPhone 13 Pro to the. iPhone 17 pro max and I realize the only way I can use the new phone is getting an eSIM. I went to my account, followed the instruction to purchase an eSIM with the understanding that ...
I purchased 300 international add on but calls to Nigeria aren't going through.
my payments are all up to date. There is no reason for this. Please help
phone isnt working. Phone is dual sim and I transferred it to a moto g play 2024. System is not working. Cant connect to a Hotspot only wifi, no calls or texts received. It says the sim is registered and activated but my account says it on hold due t...
I have barely used data. I checked the account, I have used 0.1GB from 4GB. Why would I have received the SMS?SMS stated:"Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.c...
My payment was taken (twice) Told someone would assist. No contact to date
I have a 20$ subscription. I have done an email verification. The app is requesting a phone verification but the phone never received the code.Help please.
Cannot send or receive sms, already reset network and updated smsc
Switched from $15 plan to $18 today.Wthin minutes of first using the phone, I received a text saying I have used 95% of my data quota (1 GB)Phone shows 255 kb used. Account shows 0.10/1GBWhat's going on? TIA
I was charged $36 on September 29th for my old plan of 50 GB of data, then on October 4 I changed my subscription to the 100 GB plan and paid another $50Do I not get credit for the $36 I paid under my old plan that I used for only a days?
Hello, received a text from 611 saying I was at 95% of my data usage limit. Logged into my account and saw that it only showed less than 1% usage, just wanting to verify which is correctthank you
I’ve paid for a plan and it tells me to pay again in order to activate it
I purchased an esim and unfortunately had to move back to my old phone so the eSIM was no longer valid. I was under the impression that because I’ve already purchased a sim, there would be a 5 dollar credit on my account in order to get a replacement...
I request my phone to be ported over received a text message from my old provider (Telus) which I replied yes to but then they cancelled the number before the code was sent to confirm identity!
I currently have an iPhone 11 and am purchasing an iPhone 17. I have a physical SIM card and realize that the 17 only takes an eSim card. I'm wondering if my currently phone number with public mobile will transfer to the 17 once I've purchased the ...
I can’t do a payment due to my credit card is already due and your system is not accepting debit.
can't call, can' t text
i just opened an account today october 8 2025 with public mobile. i chose and paid for the $35 canada wide plan. now its saying that my plan expired today oct 8 2025 and i have to pay again. whats going on
i am trying to reach someone, but when i dial the number i get a 5ut1 error no incoming calls
My previous post was apparently flagged as spam, which is extremely frustrating, so here goes attempt 2.I have a Light Phone III. Koodo appeared to work just fine, but it seems like Public Mobile doesn't work as well with it somehow. I can receive ca...
given coupon code winback120 but when applying it asking validation code and i entered my phone number there but it shows error
Hello, i would like to add my name to my caller id as this is a work number how do i do that
Hello, I just help my friend with this situation My friend activated account on October 1st and transfer her old number to public, she received the message from old account and replied with Y, everything went fine but now that number is seem off caus...
