@Marka
if it is an eSIM, the quickest way is to get another eSIM (would be free if you last time you got an eSIM was 15+ days ago). Login PM app, use email or voicemail to get 2FA and go to Account > Purchase sim card and choose eSIM
If it is a physical sim, If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
