Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi Team, i logged in after few months when i login to my account i am not able to see my subscription or anything why? how do i pay to resume my services? i dont want to lose my number please check and let me know
Is anybody else having technical issues today? (Dec 4, 2024) I tried to make a call but got a message saying all my minutes are used up. I have unlimited calling.
I’ve paid my bill and updated my card details and after 24 hrs it still says my account is suspended.my account says subscription is active but cannot make calls or anything
If I change plans to the one listed on offer in the image below, will I retain my calling features even though they are not listed in the offer as they are in the offer above it? Will I retain my call display, voicemail etc.?
I have a few more questions:1) Apparently PMobile does not yet have WiFi calling, which is very useful in low/poor cell signal areas, although I believe Telus has WiFi calling available in Canada, which is cut off at the Can/US border when travelling...
Hello, I have port my service from public mobile to telus, and I have paid $40+ tax for the month but only used 3 days.how can I get the prorate of 27 days refund ? Public mobile charged my card right away when I signed up.Thanks
I saw a post that suggested I would not be able to switch back to the $19 1 GB plan if I want to temporarily upgrade to the $35 50 GB CAN/US/MEX plan. Is this correct?Are there restrictions on plan switching and if so, what are they? And where can I...
Is it possible to shut off the data portion of a Public Mobile account every evening from 9pm until 9am? My kids have their iPhones on PM and I want to prevent my kids from using their iphone account for internet use every evening so if you have any ...
Hey, had public mobile a few years before and joined back again. How does the point system work for the community? Is it like if I answer questions, do I get points that will help decrease my monthly bill? I used to get like extra perks at the end of...
Hi, does anyone know if public mobile supports mobile routers?I tried PM my sim on a Netgear M6 Pro mobile hotspot but was unable to connect to data.
Hello,i recently switched to public mobile and im using an e-sim. I’m having issues with sending and receiving text messages. I can use cellular data and make phone calls, but I can’t send text messages and my iMessage says “an error occurred during ...
I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index". If I click on any of the "Browser by category" sub-topics nothing...
I am not able to text anyone and call anyone with the add on to my data not working.
How can I contact customer service and actually talk to a person?
I'm activated an account with a competitor and was leaving with a fairly good impression of Public but I'm having a hard time transferring my phone number off Public Mobile. - 80 hours ago a request was made by the other phone company to transfer my ...
I transfered my number from Virgin to Public about 30 hours ago but texts are still not incoming or outgoing. I'm able to make and receive calls on the correct number but text are just not working. I use texts for a lot of verifications so really nee...
I did sign up for new service and waiting for my SIM card to ship. Would my 30 days service begin from when I activate the sim card or the day I made the payment Nov 30th?
Iam trying to port my number from public to Tellus ,but not working for incoming or outgoing. Iam facing issues because of that
Can’t sign into account
Because of the postal strike i thought it best to get a sim card. The telus retailer charged $10.00. The black friday showed $5 for sim card pickup of deliver. So why did telus charge $19 plus tax. the black friday advertisement does not say if...
Hi, I'm having the same issue as others where I can't receive calls or SMS's after trying to port my number from Virgin. Can someone DM me the contact info to get this resolved? Much appreciated.FYI, I did receive the port confirmation SMS from Virgi...
I have a provision card error how do I connect to my SIM card
I am at the final stage of activation, but it says something went wrong with activation. Asked CS_agent as advised, but no answers!!Tried to get a ticket, but the page shows ‘blank’ with ‘done’ on the top right only.How can I contact a representative...
Going in circles keeps asking me to login and. Erich then buy a new sim.
Picked up SIM at store and Accidentally Place order for SIMHello PM Member's,I am new with PM Community in proccess of Porting from Chatr to Public Mobile. I have purchase SIM at Local Store and Accidentally added new SIM and completed transaction fo...
To make it short. I have no network with PM, tried chatting with cs_agent, the issue is not resolved.Now I asked cs_agent to accept the transfer to a new provider for me (because I can't accept myself, I do not have network with PM), and this is the ...
Hi Public Mobile Team,I want to cancel my subscription account with Public Mobility right away today,But I don't see any way to cancel in the browser screen, please let me know how can I cancel my account with you,Many thanks,Hai Le
it said funds were added to my account. but its not showing up
I have upgraded my service subscription from Basic Canada all included to the $29.00 Canada USA Mexico plan. My credit card was charged with the new subscription plan but I see no change in my Account. How do I ge Public Mobile to correct this mistak...
I was using Fido for many years and the signal was always good. Yesterday I switched to PM with a 4G plan ($30/20GB), and I found the signal is super weak, showing 0 / 1, sometimes 2 on my phone, while Fido used to have full signal at these same plac...
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