Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just received a 4011 text from PM: "We'll be retiring our 3G network in March 1, 2027.... After shutdown no more PM network...To avoid service disruption, need to switch to Telus." With a link to Telus offer of 5G plan i.e. 40GB / $29/mo.Question: is...
Hi,I am trying to change my method of payment and between my Master Card and Master Card/Debit and the site just says "cannot process" without any explanation.I am getting no response through my ticket either.Does this site/app NOT do Master Card?I c...
My credit card was compromised and the bank blocked all transactions. Unfortunately my monthly payment to Public Mobile was not processed and as a result my service stopped. I have a new credit card and want to use this to continue to have cell pho...
I bought an E sim from public mobile on March 18, and I cancelled it on april 17 one day before ending (april 18)But charged me $ 28.5 itmeans they overcharged me
Hey everyone my girlfriend switched to Public mobile from Telus 48 hours ago and her Esim never activated. She has no service or data or anything, and she hasn't gotten any replies on her ticket she submitted. I have tried to submit one on her behalf...
Hello I have been trying to transfer my public mobile number to bell but it will not work I've answered yes multiple times to the sms I receive to transfer my number but nothing happens
My wife had her phone stolen and has lost access to the email where the 2-factor authentication from PM would be sent. As such, she can neither stop service on her stolen phone nor order a new esim for the newly purchased replacement phone.
Transported my cell from Fido to PM. Bought new PM SIM card. Answered yes within 90 minutes of receiving the transfer text from Fido. I can text/email but cannot make or receive calls. Put in a ticket 12 hours later but haven't heard fromPM in 3.5 h...
I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Cus...
So i moved from rogers to public mobile. Ported my number over and followed all the respondances accordingly. I cannot call out or receive texts and no data plan. I sent 3 tickets in and no response. I think i may have to run down to the mall and get...
Samsung A35 phone gets message “No Internet Connection” when WIFI is turned off.Reviewed similar issues on forum and checked my account, APN settings, turned data on/off, turned roaming on/off , powered on/off several times but still no connection.Ve...
My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. I changed my SIM card to another Iphone and doesn't work either. None of these worked. Pleas...
HiI urgently changed my rate plan due to a trip to the U.S., but now that I have returned, I want to switch back to my previous plan; however, the option to change plans is not appearing.I followed the instructions and tried on many different devices...
Hello,I need this issue addressed immediately.My number xxxxxxxxxxxxx did not port through properly, and as a result I am currently unable to receive incoming calls. I also cannot access chat support because I am not receiving any verification texts....
Why am I getting Eversafe confirmation codes when I'm not trying to sign in? Does this mean my password is compromised, or are these Phishing SMS messages? How can I confirm where the EverSafe message came from?
I tried to activate over an hour ago. I received a text from my previous carrier about transferring the number and promptly replied. My previous service has been discontinued and my phone displays SOS.Meanwhile, the Public Mobile app says the activat...
Is there a way to bypass the 2 step verification on the app? I got my account activated 3 days ago with eSIM and still no service. Reached out to customer support and they helped me download a new eSIM to activate my account. It still did not work af...
My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activa...
@CS_Agent ive switched to PM yesterday. since then I have not been able to activate my eSim. ive received texts from my previous provider and PB to activate but am unable to receive or send text messages.I think it kind of ridiculous that there is no...
