Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Woke up to my plan not renewing due to losing bank card. Updated information. Attempted to add balance for renewal. Met with error message. Attempted second time. Same message. Need phone for my business. Attempted to switch plans using new card...
Hello community, I hope all finds you well today! I recently switched from freedom esim to public mobile esim. I did not port my number until after signing up to PM. Can I now delete my Freedom esim profile? More importantly, I noticed that my publi...
I still can not send/receive image from text message.my data is turned on. my phone is redmi note 7, and set the APN based on the following: I could receive and send images before, and I don't remember I have changed anything. any ideas?
ported number from Rogers, had to call Rogers to get it going. However, can only make outbound calls, inbound calls are forwarded to voice mail, cannot send or receive text and no data.Any suggestions how to fix?
I was charged $25.25 twice on May 31. It say Automatic add-on. I don't know what it means. I do have some loyalty bonus and holiday giveaway data that I used a little bit, but it supposed to be free. I would like to receive the extra payment back. Th...
I transferred me and my partner's number to Public mobile and we're both not able to send and recieve text messages. Data and calls are working. I'm trying to send a ticket but it won't send because I'm not able to put in a sim number. The ticket tel...
Currently my phone number is in limbo. I was in the process of porting my number from Telus to PM. I had entered my porting number, account number and PM SIM#. I submitted the porting request but did not see the message until after the 90 minutes ...
My usage information is frozen in my public mobile app. Does anyone have any ideas as to how I get it to update. It’s been like this for about a week.
I have created two accounts and ported both numbers. However, the app crashed midway while porting one of the numbers. The service is working on the second line for which the app crashed, but I am unable to view anything on data. I am also unable to ...
Hi I'm just wondering if my plan price is locked in for as long as I have the same plan. It won't just jump up and cost more in 10 years will it?
Hi there, I'm trying to get a new plan since my previous one was cancelled and since there is an account with my email address it doesn't let me. After I entered the email and password it gives an error. I cannot also create a new account. How do I l...
I have a 5G plan and I’m in a 5G area, but I can only connect to 4G+. I have the Samsung A35 international model. (A356E)I also have 5G/LTE/3G/2G (auto connect) chosen in settings. anyone know if there’s anything I can do?
Hello...I switched from Telus to Public Mobile about 2 weeks ago. Unfortunately I am not able to receive text messages or send pictures. It just shows circle that keep moving and nothing is happening.I wanted to send pictures today and couldn't do it...
I just signed up with Public Mobility and purchased the eSIM however, my previous provider delayed porting my number. This was done later and I think as a result the eSIM was not activated. How can I get the eSIM activated without purchasing anothe...
I have 3 kids with public mobile. Suppose to be $16.97 a month per child. But my credit card has more 3 charges. some months have 6 times charge and some 8 to 10 times from Public Mobile. This is insane. I am mad and frustrated that I can't solve th...
Hi everyone, I recently got a sim from public and activated it. But so far it's been almost 5 days and I am still unable to use my data. When I turn on the data function the 5G logo flickers on and off and can't get a stable connection. Same thing ha...
Hi it’s almost 1 month since I cannot send and receive SMS messages. Is there a solution for that?
I have used their phones in the past and they are great phones. It has been a long time since I ever used their phone and it was with another service provider. Does anyone know if Xiaomi works well on the PM network? I know you can check the bans but...
I just actived new plan and choose a new number yesterday.Until today, I can call out and have data service but CANNOT get any SMS or voice call. Even weirder, when I use another phone to call the new number, some else answer the call, my new number ...
I recently signed up with an esim and ported over my number from Rogers. I have full functionality with my old Rogers number, except for iMessage.When I go settings -> cellular -> sim, it shows the number that was initially assigned to the esim befor...
I am still in the process of activating my service, however, the QR code does not work on my phone, there might also be a compatibility issue since my phone was given to me by a family member from France. How can I cancel my subscription and/or get h...
Everytime I make or receive a phone call the calls are dropped…is there a fix for this?
Just recently bought a new Motorola phone from Spain. The Edge 30. It says it's a 5G phone and Kimovil site it has the required bands. But I am only able to ger 4F LTE sppeds(Download).Any ideas ?Called Motorola and they were no help because it's not...
Hello, I'm going to be out of country for 6 months and wandering if there's a way to put the phone plan on a hold for the 6 month period.
Hello,I was transferring from Public mobile to lucky mobile.When I put in Lucky mobile SIM card to my Samsung Galaxy S7 phone, the screen says 'SIM network unlock PIN' should be entered for 'UNLOCK'.As soon as I transferred to Lucky mobile, I lost my...
I have a problem with porting a number from Bell to Public Mobile. I opened the account yesterday and followed the instructions to transfer my phone number to PM. Bell still shows up as my provider in my phone. I called Bell and they said that they h...
I am unable to access my account to update credit card information. I have tried everything, but nothing works. They are asking for a 4 digit pin, which I have no knowledge of. Any solutions?
Am trying to set up my mom with Public Mobile on her TCL phone. Do I need to download the PM app on her phone or is there a way around this.I have a new PM SIM card ready to go, but I'm not sure how to go about it.Can someone help me?Thank you!
I am wanting to port my number to Telus and Telus says they need to send public mobile device a sms verification. How I don't have an sms plan. What should I do?
Hi, I am not getting the 6 didget security code, and I don't seem to be able to select the email option, unless I am not looking in the right spot??
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