Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a text message from Public mobile stating I have used 95% of the data included in my service. I reviewed my account and I have only used less than 50% of the amount allotted for this billing cycle! I have no bonus data so it can't be relat...
Hello,Wondering what happens when I put my subscription on hold. There are some add ons that are not used up. I will be travelling internationally and since PM can’t roam outside US, I figured I’d save a few bucks and reactivate when I return. Will t...
My son's phone was stolen and I cannot login to his account as it keeps sending a text to his phone. Who do I contact to put a hold on the account. I'll be getting another SIM, but don't want them to be able to use it if they do get into the phone ...
trying everything to upgrade my son's date plan .can not get in with multiply tryins.
Hi, I've just signed up for a public mobile plan on an esim card. After scanning the QR code for the esim, my phone was stuck saying 'activating' for 2 hours (see screenshot) without ever activating the esim (I was connected to the wifi the whole tim...
Phone transfer request to Public mobile did not go through. I requested manual approval, they require Telus to resend the request within 24 hours. Your ticketing system is broken and I’m getting 404s. Please resend the request asap, I haven’t been ab...
I can’t use my public mobile I pay twice when I’m doing the activation
@CS_Agent just subscribed to the 30Gb for $40 of 5G. lte service is slow and 5G not available. this is on a SIM card. HELP
Why is the site not letting me cancel service. It just rotates back to the sign in page. Thoughts. Thank-you
Hello Community, having a strange issue with an iphone 11 where when the PM SIM card is in the phone, the camera function in Snapchat does not work. When the SIM card is removed, it works again. This is using the same home wifi, not PM data. Anyone e...
iMessage and FaceTime number not working it says to remove and reinsert sim to keep using my number. I have esim how do I fix this?thanks
Hello,4 days ago I referred my brother to join PM with my referral code. However upon activating his account, he did not receive his $10 credit and I did not get my $1/month reward. Has anyone had that problem before? Thank you
I subscribed requesting to use an eSIM. The eSIM Ian compatible with my iPhone X. So I ordered a SIM card online.now I am trying to activate it my get getting the ring around asking me to sign in over and over with no option to do anything else. I ca...
How do I activate my SIMM card?
Can I add family members on same account, so I don’t have to pay for each?
How to use give back?
I cannot receive SMS for two step verification in order to log in and cancel service or to send a ticket-please help!
My phone number is not in service. However I can place call out but cannot receive calls. Can you help me.
Every time I try to do anything in Public mobile app or website is so slow, but so slow that I can't believe that you are a telecom provider.
Was working fine then could not connect or register with a network (AT&T) here is Alaska. Roaming is turned on, APN looks ok, did reset, restarted phone, still not working
I've talked to pm support, they kept saying was my phone compatible with esim, and I told them many time the phone was iphone 14 pro max Canada version. They also asked if I got a qr code email, and I did not.Only new customers that signed up pm esi...
Hi - trying to set up my SIMWhen I log in, it let's me click "resume activation" but when I click on it, it kicks me back to login page and then doesn't accept my email/password. Can't get in to finish my account set up!Please help!
As per title, having a really frustrating time reaching a live agent and every time i try to submit a ticket i get this message:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Can i get an actual person to speak to?
Hello! I recently travelled to Europe for three weeks. While I was away, I took my public mobile sim card out and put a European sim card in. I have now returned to Canada and put my public mobile sim card back in, but none of the calls or messages I...
My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't re...
Hello,when I was transferring to public mobile from virgin, I lost internet connection in the middle. My eSIM didn’t get downloaded correctly and now I have no service provider (as my number was ported over) and I can’t figure out how to fix this iss...
@CS_Agent Just purchased a subscription and immediately after the payment was processed I was notified there was an error activating my account and I should promptly contact customer support. So here I am :P.
I was unable to port my number from rogers because the data entered at public mobile by agent did not include the rogers account number. I have tried to send ticket over 10 x. I did speak to rogers and they confirm they cannot port.
My updating of home address was "invalid" so how do I format it to be accepted please?
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