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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pay by credit card

Enter my credit card number

Overcharged

You took the payment from my credit card twice on same day in Oct, please refund me one of the payment back, thanks.

Porting did not complete please HELP!!!

Hi I ported my number from virgin plus to Public mobile on 31st October 2024. My virgin plus sim got disconnected from network with in 30 minutes … I inserted public mobile sim it says SOS only it’s been 3 days still no signal.. I tried all troublesh...

Resolved! Access to 5G network.

As most are , I just received a message regarding another network provider with interesting features and pricing. However just maybe their advertising maybe a bit misleading. They advertise “access to 5G network “. This seems to me a bit in the grey ...

No phone calls in or out

Signed up for canada-us unlimited phone, text, messaging etc., worked fine in Canada, since in US no access to phone calls, sending or receiving.

US roaming question

Hi, my account has “50G data within Canada and the US at 5G speed”.I don’t care much about the speed. I just want to know if I can use roaming in US without purchasing additional data. Does it mean I can use my existing data in my plan in the US?

Buying Vouchers in Winnipeg

Hi All,does anyone know where I can buy Public Mobile Payment Vouchers in Winnipeg?Thanks in Advance.

Resolved! Account deactivated

Hi, My account was locked and deactivated due to 2FA. I am able to recover my account with new password but I am unable to fully login and view my accounts details or change plans etc.Could someone please help me in resolving this issue?

Resolved! Not Receiving Verification App

I am not receiving a telephone verification code for a particular app. I have resent the code and also double checked my telephone number is enter correctly and still no codes received. I do receive verification codes from other apps like Apple, but ...

Wifi data

While watching fibe tv on mobile data its very choppy and wondering why? It used to be good then all of a sudden its not.

No service for the SIM card with new activation

After a new activation I have a phone number, but no service at all (calls or messages). The phone does't see the SIM card. I am trying to logon to Eversafe account, but for confirmation, it sends a 6 digit code to the new phone number that I cannot...

Resolved! USA text

I recieved the following bot message which I do not understand:"If you have a plan that includes unlimited international messaging, you can send messages from the USA as long as you are in Canada. When roaming in the US, your unlimited international ...

Porting team phone number

Hi, trying since yesterday to switch from fizz to public. No message to confirm, now I'm stuck between 2 operators and I can't use my phone. Could you please send the phone number of the porting team? Thank you

Resolved! Payment not updated via vouchers.

All I want is to tranfer my funds through my payment vouchers. The store clerk mistaken my vouchers to be with ChatR company, the manager managed to return my money to the Public Mobile voucher. I tried to type the 12-digit pin in, the voice says tha...

3 FREE SIMS by mail --- REAL or FAKE ??

The link posted is a fake PM site, please stop posting again.

3 FREE SIMS by mail --- REAL or FAKE ??

I went to this website, entered my address, and 1 week later received 3 FREE SIM in the mail. ( This website xxxxxxxxxxxxxxxxxxxxxxxxxxxx )Is this REAL or FAKE website? Now I am wondering if I should use the Free SIMS? Is this *possibly ? * ...

Add-ons

Do I have any unused add-ones?

UMIDIGI GR Series and pictures in text messages.

not related to Public Mobile

network busy

Hi everyone,over the past 3-4 month (or longer), randomly once a few days, my phone is not able to receive or make calls. I get the error "network busy" when trying to place calls. It makes me wait for around a minute or so then the error shows.When ...

my phone shows EXT as my server not public mobile sometimes. why?

Port koodoo prepaid to public mobile

HelloI need help porting my number from koodo prepaid to public mobile

Won’t accept payment

Try changing my plan but PM won’t accept my existing CC info. Checked with lending institution and no issues with my card. Have been without service for 2 days.

Won't use my proper mailing address

I'm trying to order a new SIM card and it say's my mailing address is invalid?? They most certainly sent the first one here. When I checked my profile there was no address listed? I tried to re enter but keeps saying it is invalid??

Port transfer

Hi I recently tranfered my number over from bell. I can use data and make phonecalls but cannot send/receive sms. I contacted bell and they advised that the number has not yet been ported. Please help @Support

Find my login Email

Hi Team, I use public mobile but forget the login Email. When I clicked forget the Email and input my phone number, it shows login failed. I also try to click forget the password and input my phone number. I get the same result. I join the public mob...

Billing

My visa bill showed 34.50 monthly charge in September and another fee of 44.85 which I know nothing about. Also the advertising said third month of enrolment free. Could you explain the unexpected fee and confirm the third month policy

Resolved! How update to another plan

Have selected the $20 3GB plan that appeared on my account. I initially selected the change on renewal option but not wish to update to this plan immediately and not wait until the renewal date.I can’t seem to find an option to do this . I have messa...

Setting up LTE 4G router

Bought a KuWfi LTE 4G CPE router with SIM card slot. Installed my Public Mobile 5G data plan SIM card and I need routing info such as Destination IP, Subnet Mask, etc. For statc routing.Please provide.So far, I have 3G/4G ISP as sp.mb.comPrimary DNS...

Special plans for teens

I heard that there are phone carriers that offer one-payment annual plans for teens. Is there something like that available with Public Mobile. I've been a PM customer for a long time and would like to get something like that for my daughter.

Resolved! Can't get passed WhatsApp profile screen.

I'm trying to install WhatsApp on my Android (Google Pixel 7). I've had the app before, but since moving to Public Mobile I can't get passed the Profile screen. I've done all of the troubleshooting listed in WhatsApp and what I could find here. I've ...