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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable active qr code

Hi I just port in and I got welcome email with eSIM QR code but when I scan it and shows this eSIM is no longer valid. The app shows could not install eSIM. My phone support eSIM and my previous courier was eSIM. I sent ticket to cs_agent but it alre...

Cannot make or receive calls after porting

Hello,I recently activated Public Mobile using eSIM on an iPhone 15 Pro and ported my number from my previous provider. Mobile data is working, however I cannot make or receive phone calls. I believe the port-in may not be fully completed.Could you p...

Reverting back to old provider

I switched over to public from freedom. I was having issues with the service of only outgoing calls and no incoming calls. I was looking to go back to my original provider, I still seem to have service with them. I was wondering if unsubscribing was ...

activation problems! no service for 20+ hours

Hi all, I am porting my number from Fido to Public Mobile (eSIM). Urgent help is required I received the Fido SMS and replied "YES" yesterday afternoon.It has been almost 24 hours and I have NO SERVICE on both my old Fido eSIM and new Public Mobile e...

Esim didnt install on iPhone after activation.

hello, I ported to public mobile last night. During esim activation it failed and didnt install the esim onto my iPhone. The qr code no longer worked so I bought another through the app. After activation it still didnt show up in the settings in the ...

Resolved! Resubscribe package

Hello. I have situation I'm slightly confused about. I left the country for a vacation around Nov 21 and plan to get back around Feb 19. Before leaving, I paused my service knowing there was a 90 days grace period to resume. My last payment date was ...

Resolved! Hello. Changing subscribe

Hello. I am new subscriber.I want to change my subscribe.I ordered usim but it is not delivered yet.I want other subscribe for new registerd costumer promotion.How can I change to other subscribe?Thank you.

Cs agent response delay

Hello, what is the average response time from cs_agent? Its been 3 days and still no response to my request. My service plan needs to be replenished ASAP since I need to the call the police for an emergency so this delay is terrible!!

Resolved! Transfer number Failed and Create a ticket Option Greyed out

Hi,my account activation process failed at step 6 of 6 activation. It showed subscription not activated. I already responded yes to my previous provider's text message to transfer the number and activated sim card using the qr in the email. Currently...

SUBSCRIPTION

I CHOOSE 40$ PLAN WITH 50% OFF FOR TWO YEARS , BUT THE PLAN IS DIFFERENT IN MY SUBSCRIPTION ITS SHOW 35$ MONTH

Resolved! Activation issue

Hi all, Going to need help form an agent on this one. During the activation process in the app, I'm unable to select Telus from the dropdown menu for some reason & therefore not able to complete the process. I've paid the fee received the e-sim, but ...

Resolved! Flash Sale Account Management Question

I recently signed up with Public via the 50% off promo on the 80gb plan. After the fact, I realized I only require the 60gb plan, so I am unsure if I switch over (today's the last day of the 50% off) if I will be disqualified from the promo or if it ...

Re: Transfer ESIM to a new phone

I tried to help remotely set up my mother’s iPhone on PM’s Canada/US/Mex new subscription. Her new IMEI was added to my iPhone (I am in Canada). Can PM’s Ca/Us/Mex plan be activated on her iPhone while she is in the US?

Resolved! Need new eSIM, after previously having installed it and deleted it, and can't get secutiry codes

I successfully installed the eSIM to my husband's phone (for some reason I was having trouble), this was fine using the QR code received via email after subscription. Then we deleted it from there to try to my new iphone. If we knew before now would ...

Trying to switch providers but the transfer request never goes through

I am trying to switch providers but when they are trying to request a transfer it does not work. I also tried going through the live support and they say they attempt 5 times every 90 minutes and i never got any text of that either. How do I get the ...

I think I messed up switching to PM

I feel like I messed up switching to PM. RCS hasn't been working since I signed up. I tried all the trouble shooting that was said in the forums. I restarted my phone, turned off RCS, deleted app data and cache, reset network settings, restarted agai...

Resolved! Please help — number transfer issue from Fizz to Public Mobile

I received the following message while trying to port my number from Fizz to Public Mobile:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you sh...

price

I purchased the deal fir $20 60G on January 23, SIM comes on Feb 3 when deal is over, i cannot active it before promotion expires. is my plan still $20 bucks per month?

Request to switch from physical sim to esim

Hello,Yesterday, I paid for the $45 mobile plan. However, I mistakenly paid for a physical SIM card instead of choosing an eSIM.I am using an iPhone and I prefer to use an eSIM, as it is faster and more convenient for activation. I have not activated...

Text offer

I received a text message from Public Mobile for a 5G 60gb Canada,US,Mexico plan uograde for $34. Is this legitimate?

sale

I am enjoying using Public Mobile. Am I able to take advantage of the sale that is on this weekend - half the cost of what I pay?

eSIM cannot be activated

I have subscribed public mobile since this Saturaday noon, at first, everything's fine. But after I was notified to re-boot my phone, then my previous rogers eSim does not work anymore and the new eSim from public mobile failed to be installed, altho...

No response to ticket | Koodo Prepaid

[Resolved]

Resolved! Number transfer issue from Fizz

Hi, I just subscribed to public mobile and tried to port out my number from Fizz. But I have a problem with the number transfer. The message I received from PM is that I entered an incorrect account number. How can I get this fixed? I submitted a tic...

Port request not sent to Freedom Mobile, how to get this done??

I purchased an esim and activated yesterday, BUT never received port authorization from Freedom Mobile, previous provider. I verified with Freedom that they never received any request to port from Public - how can I make this happen??Possible issue:...

US Roaming

Is U.S. roaming also included in this 50% promotional plan? I can use the same plan for data and call from US without any charges?

Porting issue and no cellular data after 48 hours

I attempted a manual port from koodo to PM, but it failed. Koodo said they already released my number. I opened a support ticket on Saturday, and it has not been addressed yet. I am unsure how to reach a Public Mobile agent for assistance. I am hopin...

Recently ported my sim to Public Mobile- ISSUES WITH RECEIVING TEXT CODES

I need help with receiving one time codes to my messages. I am not receiving any messages since i ported. I don’t see any customer service reaching out to me with an answer, not sure what is live chat supposed to be meant for when there is no one ava...

No Incoming calls and text messages

Hello I transferred my number from PC mobile to Public Mobile. The number got transferred, but only outgoing calls work & data sometimes. I am not able to receive calls or send and receive text messages. What can I do?

New PM customer, can call, text, but no data

Hi, I just joined PM on Saturday 24Jan2026 with 60G plan, I can call and text since Sunday, but no data at all. I transferred from Fido. Can anyone advise how to fix the issue?Thanks

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