Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On Feb 27, 2026 I used Public Reward points to purchase a US add on. I received the confirmation email:"You’ve cashed in 20 Points for ADDON-Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days).Your add-on will be applied within 24 hours of redemp...
I need to add data to my phone and need to reset my pin
When I try to log into the app it tells me my password is wrong. If I go to the website it works no problem..
SpoilerWhy am I getting this message when I haven’t changed anything in my account and the credit card listed is correct…including the expiration date of 03/31 shown on my card?Why am I getting this message when I haven’t changed anything in my accou...
I'm currently on the $23/month with 6G of data, starting in April I have been informed that it will go up to $25/month.At the same time they are telling me that I could switch to another $25/month plan with more data.I'm wondering if this other plan ...
Do not know 4 digit in make a payment?
Phone states no provider yet I am being billed monthly.
does not match the actual usage, not historically I have used more than 5 GB, currently showing I been using 2 - 5 mb (YES mb) a day.... but somehow sitting at 97GB out of 100GB in 7 days.... got 75% used yesterday and today 95%.
please provide network key for pm phone imei xxxxxxxxxxxxxxxx
My data renewed on Feb 22 and on Feb 28 my account says I used 51.43GB out of 60. I checked my data usage on my phone and it says it used 61.57GB and that Spotify used 61.34GB of total used.
Hello,I just switched to Public Mobile from Bell. The activation and transfer of my number went OK. I can receive and make calls but I have no DATA. When I check the settings I see that Bell still shows as a Primary and under Travel it shows Public...
I do not understand why every night after 12:00 there is data used when my phone is on a charger, and I am in bed
was trying to transfer to a new devicedeleted esim from the old device, the transfer did bot complete now i tried to reuse my old phone but getting an error on appyour esim could bot be installed
When I get messages from yelp or banks that ask to confirm y or deny n, it doesn't send, it fails.I can send text to regular numbers, but not to automated messages. I've been with public Mobile for a decade or so. This has been happening for a while,...
My phone with an esim was wrecked so. I purchased a phone with a physical sim but can't get the number activated on the sim because it keeps asking for a code sent to the number I'm trying to activate
Where can I find roaming charges to a country I will be visiting
Hello I hope someone can offer some suggestions or guidance. I am going to be traveling to Japan in the fall. Is there any type of plan or add on to get texting. Most places I will be staying has wifi.But still. Or should I get sim card for Japan ...
I did reply yes but I never received the email...
Hi thereI want to change my plan at the next subscription renewal: I will pay the same amount I am currently paying, but increase my data from 50 to 75. The question I have is: on my current plan, it shows the amount I pay, and after the month, there...
I was able to get it back. My E-SIM was still activated. When I log into the public mobile app, it shows my number being the same, but I can't receive or make calls or text messages. It says number is not connected to a network. And when public mobil...
I am a current customer and would like to switch to the Canada-wide 40GB plan. I have tried to log in and do this myself, but while logged in, this offer doesn’t appear available to me as an option. If I look at PB on the external/public site, it’s a...
Recently I had to switch my credit card to a newer one, and that is why the public mobile subscription this month the payment failed. I was told to call *611, and then I selected to make the payment using my credit card, because I repotated it to the...
I requested to change my plan before my renewal date but it didn’t happen.
Not able to make payment and now it is said my account on hold and the promotional offer of my current subscription is gone. Looks like have to pay the full amount for renewal ( no discount)?
Hi, i got a new iPhone and I want to switch my phone number from my old phone to my new one.
We will be doing a cruise in the Caribbean to a number of ports. Looking for ways to have data without paying the exorbitant price on the cruise. My phone does not allow e SIM cards. Anyone have a suggestion for one sim card and one plan that will al...
So they deactivate my account on Feb 2. Their error, no apology. I was on auto pay. Finally after 9 messages l got setup Feb 4 lost all my reward points and 22 days later they are going to change my plan. They told me my plan was no going to change. ...
