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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 91 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! What happens to add ons when you pause subscription?

Hello,Wondering what happens when I put my subscription on hold. There are some add ons that are not used up. I will be travelling internationally and since PM can’t roam outside US, I figured I’d save a few bucks and reactivate when I return. Will t...

Donson by Great Neighbour / Super Voisin
  • 3 replies
  • 2 Bravos

Resolved! Son's phone stolen

My son's phone was stolen and I cannot login to his account as it keeps sending a text to his phone.  Who do I contact to put a hold on the account.  I'll be getting another SIM, but don't want them to be able to use it if they do get into the phone ...

MS-73 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Esim not Activating

Hi, I've just signed up for a public mobile plan on an esim card. After scanning the QR code for the esim, my phone was stuck saying 'activating' for 2 hours (see screenshot) without ever activating the esim (I was connected to the wifi the whole tim...

CRuth by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Need to re-initiate phone transfer request

Phone transfer request to Public mobile did not go through. I requested manual approval, they require Telus to resend the request within 24 hours. Your ticketing system is broken and I’m getting 404s. Please resend the request asap, I haven’t been ab...

Dronster by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

@Activation of si

I can’t use my public mobile I pay twice when I’m doing the activation 

Jeffrey2023 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Slow service on lte and no 5G

@CS_Agent  just subscribed to the 30Gb for $40 of 5G. lte service is slow and 5G not available. this is on a SIM card.  HELP

nabate_br by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos


Why is the site not letting me cancel service. It just rotates back to the sign in page. Thoughts. Thank-you 

Benz77 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Iphone 11 Snapchat Camera Issues with PM SIM

Hello Community, having a strange issue with an iphone 11 where when the PM SIM card is in the phone, the camera function in Snapchat does not work. When the SIM card is removed, it works again. This is using the same home wifi, not PM data. Anyone e...

madme by Great Neighbour / Super Voisin
  • 4 replies
  • 2 Bravos

Resolved! Esim issue

iMessage and FaceTime number not working it says to remove and reinsert sim to keep using my number. I have esim how do I fix this?thanks

LS6 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Refer a friend

Hello,4 days ago I referred my brother to join PM with my referral code. However upon activating his account, he did not receive his $10 credit and I did not get my $1/month reward. Has anyone had that problem before? Thank you

Peanut1982 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Going in circles

I subscribed requesting to use an eSIM. The eSIM Ian compatible with my iPhone X. So I ordered a SIM card I am trying to activate it my get getting the ring around asking me to sign in over and over with no option to do anything else. I ca...

Alexis17 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Family members

Can I add family members on same account, so I don’t have to pay for each?

Zakarya by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Give back

How to use give back? 

Zakarya by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Phone line not working.

My phone number is not in service. However I can place call out but cannot receive calls.  Can you help me.

Armand2 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Why the website is so slow?

Every time I try to do anything in Public mobile app or website is so slow, but so slow that I can't believe that you are a telecom provider. 

Ennis by Great Neighbour / Super Voisin
  • 6 replies
  • 3 Bravos

US roaming problem

Was working fine then could not connect or register with a network (AT&T) here is Alaska.  Roaming is turned on, APN looks ok, did reset, restarted phone, still not working  

Lynnzupan by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! iphone 14 pm exisiting customer switching from sim to esim failed

I've talked to pm support, they kept saying was my phone compatible with esim,  and I told them many time the phone was iphone 14 pro max Canada version. They also asked if I got a qr code email, and I did not.Only new customers that signed up pm esi...

Jakezxcxz by Good Citizen / Bon Citoyen
  • 22 replies
  • 2 Bravos

My account won't let me resume activation

Hi - trying to set up my SIMWhen I log in, it let's me click "resume activation" but when I click on it, it kicks me back to login page and then doesn't accept my email/password.  Can't get in to finish my account set up!Please help!

Retrieving Missed Texts & Calls

Hello! I recently travelled to Europe for three weeks. While I was away, I took my public mobile sim card out and put a European sim card in. I have now returned to Canada and put my public mobile sim card back in, but none of the calls or messages I...

Scobie by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

loging in

My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't re...

Nadam by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos


Hello,when I was transferring to public mobile from virgin, I lost internet connection in the middle. My eSIM didn’t get downloaded correctly and now I have no service provider (as my number was ported over) and I can’t figure out how to fix this iss...

Kayla5 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Activation Failed after payment

@CS_Agent Just purchased a subscription and immediately after the payment was processed I was notified there was an error activating my account and I should promptly contact customer support. So here I am :P.

MattiGreff by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Porting issue

I was unable to port my number from rogers because the data entered at public mobile by agent did not include the rogers account number. I have tried to send ticket over 10 x.  I did speak to rogers and they confirm they cannot port. 

marie_sam1964 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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