Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hii set my mother in law up with PM last month. It would not accept her credit card so I put mine in and it worked fine. She is putting in the correct postal code and even confirmed with her bank. The bank even let her know they could see she was try...
I've combed the archives for some help to no avail and was hoping to get some expertise to perhaps resolve this,When ever I'm in a shoulder or outskirt area of 5G, I get no data to extremely low (unusable) transmission, with the above noted router - ...
Created an account yesterday, was on an esim.with Fido, setup with esim on Public.I have outgoing calls and internet but no incoming. I don't have access to my old sms or number because esim was replaced disabling the old.I can't login to my public ...
I did me set up yesterday and im still waiting for a code. I can make calls but cant receive them
The high winds knocked out my home internet and I never got my loyalty data I read about in the news. I've been with you guys for several years and still haven't received it yet.
So this time I took my Iphone 7 plus with me, to check that it wasn't something wrong with the phone as people had suggested.Low and behold, zero data access in Philadelphia too. Only SMS and calling worked. The iPhone has data roaming set on. So ...
Please continue the discussion about the same issue in the existing thread.
Did anyone have any issues after activation? This morning i subscribed for my mom’s phone on the promotion of $29(10 gb of data and all the other stuff that’s included including voicemail). Went through the subscription process and payment was succes...
I can’t access my account to update my debit information. I am without service. I tried accessing using incognito as they suggested, on 2 different devices. It didn’t work!
Ported over from Fido last week. When i check my facetime/message app, it says my old number is verifying. I guess its been like this for the past week. No issues with phone calls, those work. I previously had an esim with Fido. What are the solution...
Hi. This is Yukyeong xx. Actually, I made a new account (xxxxxxxxxx@naver.com) last time and I purchase a plan and I paid. I tried to transfer my number from Fido that I used to use before and also wanted to get a E-sim. But I couldn't get access my ...
did not arrive my sim card after processed all the payment to fullfil the cost of sim and subscription
How do you change your pin
Do the international minutes add on expire?
The Public Mobile App on my iPhone displays 1.29GB Used, Last Updated April 9. Today is April 14th. How do I get the app to display current data used as of today?
I got charged by Public mobile 27$ random dollars when the I do not even use their service at all. And quite conveniently there is no customer service.. very dissatisfied.
I have made several requests to port my number from public mobile to Roger’s, but public mobile has not sent me a text. how can I get PM to send me a text?
Hi there I just purchased a plan with eSIM. I have a Sony Xperia 5 IV,When I purchased the plan I typed in my IMEI number, the Public Mobile website confirmed that my device is eSIM compatible. However, after trying to activate my account it says tha...
I transferred my phone number from Freedom Mobile to Public Mobile about 22 hours ago. I can now phone and receive phone calls, but I can't send or receive texts. I have tried powering down and powering up my Samsung Galaxy S10, but that didn't sol...
I started an esim activation then left and returned to finish. I now cannot continue with the activation as I continually get an error. It won't let me see any other plans or do anything apart from log out All I want to do is buy an esim, can someone...
Hey I had tried to set up an account 3 times with no success. I managed to port my old number and I have 2 extra charges on my account will that money come back to me with only the one account active
Hello, my mother in law had a credit card problem and and autopay failed ,so she cannot use her phone. In turn she got her account locked out. I have been trying to reset the password to fix the credit card problem. CSA says just to create a new com...
I am currently have a plan with fido but I am planning to move into PM. I just found out my plan was a tablet plan and it did not have any ability to text or call. I was wondering if it was possible to still port this tablet plan to PM and turn it in...
I ported my number over yesterday and it seemed to be successful at first (I can call, receive calls and data all working). However, text messages (both incoming and outgoing) do not work. I have restarted the phone and retried various times.Trying t...
Anyone else experiencing frequently dropped calls? For the last few weeks, I've had my call drop for no apparent reason at least 10 times.
I'm trying to switch my number over from Bell to PM and it seems like everything else is working except for incoming calls. I received the transfer request message from Bell and approved it and took out my Bell SIM card to see if things were working....
I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today.
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