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Forum Posts

Resolved! Cannot receive confirmation SMS from shortcodes

Hi,Since the beginning of the month, I can't receive SMS from Paypal shortcode 725729. I didn't see in the shortcodes masterlist.My sim card is been activated for a few years already.Thank you.

atlon04 by Good Citizen / Bon Citoyen
  • 190 Views
  • 9 replies
  • 0 Bravos

Resolved! Data resetting

Why has my data not reset. Still shows same usage as last month. It reset on Aug 17th but today it still shows same usage as last month

tracey23 by Great Neighbour / Super Voisin
  • 242 Views
  • 6 replies
  • 0 Bravos

Resolved! Deals

if I am a customer already can I cancel and get the deals of a new customer?

Slantman by Great Neighbour / Super Voisin
  • 175 Views
  • 6 replies
  • 0 Bravos

Resolved! choose own phone number?

just signed up. Doesn't seem to give you the option to choose your last 4 digits for your phone number per the FAQ? https://publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number I then just picked a phone number from the list thinking I co...

lordphobos by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Data is so so wrong...

I only have the basic plan with 250MB of data, but i seldom use it. Now I'm getting messages for the past two cycles that ,y data is ay 75%, and my 2GB data Christmas bonus is all but used up!!! Apparently at 2am, when i'm asleep my phone using about...

Homely by Good Citizen / Bon Citoyen
  • 163 Views
  • 8 replies
  • 1 Bravos

Resolved! Rewards

I remember a new customer can have $25 back if join PM, but know I couldn’t find it on the website, who has link? Thanks

Lehaha by Great Citizen / Super Citoyen
  • 176 Views
  • 4 replies
  • 0 Bravos

Resolved! 3x points-back

Hi there, I just see the ever plan has 3x points-back, is that for old customers too or only new customers? And is it limited time or it will stay? 

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Lehaha by Great Citizen / Super Citoyen
  • 282 Views
  • 8 replies
  • 0 Bravos

account suspended

I believe my account has been suspended, because I changed my visa and cannot change the numbers

Plan didn't update

Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.

tdotdee by Great Neighbour / Super Voisin
  • 103 Views
  • 6 replies
  • 1 Bravos

service not working

Just received sim card and I have set everything up. I still have no service.

fylrd by Great Neighbour / Super Voisin
  • 100 Views
  • 7 replies
  • 0 Bravos

Add on not working

Hi,I am currently in US, i purchased the 10 day talk and text add on but I am unable to make calls to Canada ir receive calls.It is really frustrating because I have missed two emergency calls from family and had to learn from elsewhere about the mat...

VIDHYA by Great Neighbour / Super Voisin
  • 174 Views
  • 12 replies
  • 0 Bravos

5x5 reward

hi newbie here, I was just referred,I guess I am eligible for the 5 dollars or points per cycle my question is if I refer someone now will I receive 5 points or dollars for the next 5 cycles or 10? also do I still get the 10 dollar referral credit fo...

Outdoorsman by Model Citizen / Citoyen Modèle
  • 594 Views
  • 30 replies
  • 1 Bravos

Locked out from my account

Helloi am trying to access my account to add more data. But now I am locked out. I reset my password with the email that I think is linked to my main account, but now I have to wait 3 hours to try again. 3 hours!!?? Seriously…. That is to long when s...

WRum by Great Neighbour / Super Voisin
  • 81 Views
  • 2 replies
  • 1 Bravos

Everything works... As long as no one calls me!

So I have this public mobile line set up and almost everything works. I can send/recieved texts, I can make calls and data seems to work just fine. When someone tries to call me, it either rings on their end (my phone doesn't ring) or says that the c...

mlizo by Good Citizen / Bon Citoyen
  • 253 Views
  • 17 replies
  • 0 Bravos

Text form public mobile

Hi , the text received from public mobile always received in french? Why? And how to change to English correspondence? Thanks

mdalalonde by Good Citizen / Bon Citoyen
  • 198 Views
  • 11 replies
  • 0 Bravos

sim card stopped working first day

registered new sim card into unlocked phone. worked fine several for several hours. Sim card is no longer recognized. I tested another PM sim card in the phone and it works fine. Does PM offer any warranty on one day old sim cards?

AlexTheBlaze by Great Neighbour / Super Voisin
  • 78 Views
  • 2 replies
  • 0 Bravos

Resolved! New account.

Hello, I would like to create a new account to activate the sim card that I got by delivery.

Resolved! Old email

Hi I have an account with an email that is no longer in use. I’m now locked out of my account and want to update the email. What do I do

emmaY by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 1 Bravos

Number

hi,my phone number is not recognized in some websites, when I add it on the phone number section they say please write a correct phone number!! Is there any way that I can fix this other than changing my number?

Kiyanna by Great Neighbour / Super Voisin
  • 133 Views
  • 8 replies
  • 0 Bravos

Pending new Credit card charges

If approved by the CRTC, how will the passing on to the customer $2.00 charge for using a credit card to pay, affect Public Mobile. Credit card use as we know is encouraged on Public Mobile.

jmcferg by Great Neighbour / Super Voisin
  • 140 Views
  • 5 replies
  • 0 Bravos

Resolved! Free 2GB data promo

Hi everyone, I have two questions about the promo: Does it include the $25/mon plan? Just would like to confirm due to the "+" sign.Do I need to enter my email to signup to be able to use the promo?When would this promo end?Thank you very much!Iris

irisxiaolu by Great Citizen / Super Citoyen
  • 274 Views
  • 12 replies
  • 0 Bravos