Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We are in the States (originally Canada) my amdroid data is working fine.I tirned on my roaming.. my daughters 13 pro max apple is not. She says that is not an option for here...any suggestions?
I am traveling in Alaska. I have data, can send and receive texts but unable to make or receive calls. When I dial, the call is immediately terminated. Incoming calls go to voice mail which I am unable to access.
T-Mobile will be shutting down it's 2G network in the US on Sep 1, 2024, the last provider to run 2G. So from that point on you will have to have working VoLTE to make calls while in the US.https://tmo.report/2024/08/a-new-date-for-t-mobiles-2g-shutd...
Good morning, I am looking at switching my family cell phones to public. I am looking specifically at the $30 plan that comes with 15GB data. If we go over that amount is there an extra charge or is it just slower data?
Good morning.I am traveling in the USA and suddenly yesterday and today I am experiencing slow or no data although i have 2-4 bars 5G showing on my phone.What gives? I count on having some data available to me while I am traveling, not just phone and...
I would like to add more data as i have almost ran out this month. I can sign in to my account but all that shows up are all the different pans that are available. It almost seems like the site thinks I am a new client but I have been with public mob...
Hi again... Previously mentioned I got a new phone and SIM after witnessing my old phone open Chrome on its own, and cycle through browser settings on its own. I panicked and cleared out my old phone and did a factory reset. Now on my new phone, I ...
Hello, I am visiting Newfoundland and for some reason, not only does my phone not call New Brunswick, but it's not calling places in Newfoundland either. When I press call, the phone automatically hangs up and doesn't even ring. Could this be somethi...
Where can we talk to a real agent or representative? Also when looking for location on where to pick up a SIM card, it doesn't show which storefront it is or the location written out. Can someone let me know where is there a physical location for Pub...
Hi all, I'm trying to add 200 MB data using my reward points.Does anyone know how to do that?Also, how many points do I need to make that add-on?Thank you
How can i login to my account if i do not have access to my number for verification.
On outbound calls I get a message saying I don't have enough minutes. I have an unlimited minutes subscription. I checked the forums and found a couple suggestions. I have changed subscriptions, and rebooted the phone. The same message keeps happeni...
Tried to activate my sim card but cannot receive call or text messages
Trying to activate my new service with PM and transfer my old number. On the last page it says "something went wrong" and to contact support.I already prepaid the service and have the new SIM card.
My ex-wife cancelled her account with Public Mobile, so my daughter no longer has service. I would like to reactivate her phone on my account, but do not know how. Does she need a new SIM card?
Hello,I want to change my plan, but I am having trouble logging into my account. I suspect that I may have made a typo in my email address. Please let me know how I can resolve this issue.Thank you
I have just changed my plan today the 13th.. My renewal date for the old plan was 17th of the month. Looking at the overview I see the renewal date is the same as it was before.Now that I have changed my plan why does the renewal date on the overvi...
I have tried every option I can think of to login to my account. But the app always wants to send the verification code to another phone number ( which was the original number before I ported my current number from another provider ) Plus, trying to ...
My phone was stolen on August 12, 2024, and I can't get my old SIM card back. I would like to recover my previous number. so I would greatly appreciate your quick response and help with this issue.
I was changing from a Telus account to a public mobile account and everything went fine till we tried to activate the eSIM and it says unable to activate eSIM
Hi,I just got a new phone after feeling my previous was hacked. Got a new SIM card as well. Out of paranoia, and because I was hearing static and echoes on a call while using the new device, I searched "how to tell if someone is listening to your c...
If I switch to a 90 day plan, am I automatically switched back to my original plan after the 90 days plan elapses or does it automatically renew another 90 day plan?
I am trying to install a line for my daughter. The phone is a Samsung S20 sp I thought E sim was compatible, I guess it's not. I get a message that phone is not compatible with E sim. I can not go back to change it to a physical sim. I've already bee...
Who can I contact to solve the problem? I vould not activate my new simcard
if I get a new phone to unlock with current plan, what should I do?
Hey all, would just like to give an update on my Oneplus 11 and VoLTE. Today was the day that the unthinkable happened...Shizuku + Pixel IMS actually worked, enabling VoLTE on my OnePlus 11! I've tried this combination every few months for the past y...
I was overcharged
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