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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12175 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23090 Views
  • 183 replies
  • 25 Bravos

cancel payment

hi, we cancel the payment in December but the money keeps going out Please answer ASAP

arachoh by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

Picture messages

Hi, I've been a PM customer for a year. I recently changed my plan (more data) and I can no longer send or receive picture messages. Nothing else has changed. If anyone can help that would be greatly appreciated! I tried to submit a ticket but kept g...

mrpouty by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

No call service at home

Started last night.Myself, my husband and my son all use public mobile as our provider. Been great, never any issues until now.  We can use our cells outside our home and outside 1 km radius of our home. We can text, but no calls incoming our outgoin...

MelSmitty by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Lost SIM Card

What should I do if I lost my SIM Card?

rogerc by Great Neighbour / Super Voisin
  • 172 Views
  • 3 replies
  • 0 Bravos

Payments

HelloI just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.

Henry71 by Great Neighbour / Super Voisin
  • 297 Views
  • 9 replies
  • 0 Bravos

Activation

I bought a SIM card from a Telus store and tried to activate it. It is more than 20 minutes that the app stops at step 3. What should I do? Thanks.Also does the service is a prepay service? How can I pay?

YS19 by Good Citizen / Bon Citoyen
  • 186 Views
  • 4 replies
  • 0 Bravos

Updated account number

I tried port in my phone number to public mobile last week but failed because the account number was incorrect. Now I get the updated information and I want to give you 

Janice33 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

Overcharged

Iam being overcharged for the past 3 months I have being trying to contact them but is impossible to reach anyone 

Gloriag by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos

Sim card late

My sim card that I ordered from public is a week late and I can't open a ticket without my account number which wasn't on the confirmation email when I opened this account. It took my credit card information but now I'm in limbo with no sim, no accou...

LeonTheLimey by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Resolved! Help with number port in

Im unable to access customer support to assist with a phone number port. The number Id like to port in is a landline with one of bells subsidiary companies. Am I able to do this? Can a customer support agent help me with doing this? Thanks

JustinaG by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Unauthorized?

Why, WHY, WHY - does it say I am not authorized to access my own account?I can log into the com. Forums just fine... But oh no - I'm not allowed to access what I actually NEED to access in order to renew my services...   Here's a screen cap of what's...

Screenshot_20240116_155929_com.android.chrome.jpg
Shegooo by Great Neighbour / Super Voisin
  • 155 Views
  • 5 replies
  • 1 Bravos

I got charged twice

Going through my bank statement and noticed that I got charged twice for my January payment for my service with Public mobile, both on Jan 14 and Jan 15. the one of Jan 14 2024 has been processed while the one of Jan 15 is still pending, kindly assis...

Ayodeji by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 0 Bravos

Resolved! Activating eSIM while roaming

 Hi, I’m currently outside of Canada( more specifically Brazil) and trying to activate an eSIM, it will not work. My iPhone 14 pro adds the eSIM under Settings/Cellular/SIMs but the Public Mobile eSIM says “Activating…” and then I get a message telli...

Thiagon by Great Neighbour / Super Voisin
  • 353 Views
  • 8 replies
  • 0 Bravos

Resolved! hack

Hello, I got lot of unknown phone no calling in  today,  Does my phone get hacking.

Lisong by Good Citizen / Bon Citoyen
  • 153 Views
  • 2 replies
  • 0 Bravos

Give my money back!

I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have been charged. This is theft!I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have be...

Franco520 by Good Citizen / Bon Citoyen
  • 3193 Views
  • 22 replies
  • 1 Bravos

Cancelling my phone service

I do not want to register a new phone number. I have not activated my account yet, but need to cancel the automatic monthly payments for the Public Mobile Plan I signed up for. Please advise me how to cancel any further paymwents immiediately as I ha...

Resolved! Not able to receive text messages, but phone calls are working

I transferred my number from Lucky Mobile to Public Mobile using ESIMs on my Iphone.I used the same ESIM number used for my Lucky Mobile line when transferring the number to Public Mobile.When activating my Public Mobile line, I am able to receive ph...

Marc28 by Great Neighbour / Super Voisin
  • 256 Views
  • 7 replies
  • 0 Bravos

Resolved! Extra Billings in November

I was checking my MasterCard Statement for November 2023. I found a charge from your Vancouver office on Nov. 6, 2023 for $16.95 for my account [Account ##############  ].I found a receipt for this in my payment records in my account. This is fine.I ...

Kay141 by Great Neighbour / Super Voisin
  • 332 Views
  • 5 replies
  • 0 Bravos

OVERCHARGED TWICE

Hello i’ve been charged twice for my phone bill this month JANUARY 15th-16th i’ve tried making a ticket for the last hour now keeps giving me errors and everything else I need a refund of $25.30 ASAP I’m tired of dealing with this someone please help...

Help_Me1 by Great Neighbour / Super Voisin
  • 169 Views
  • 6 replies
  • 0 Bravos

Resolved! Port out

Hello, I want to port out to FreedomI gave them all my account details correctly. When they tried to port, they said my account was inactive at Public Mobile. Please help me and look into my account and why it is inactive?

philelmo1 by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Resolved! Problem with Unlimited U.S. Talk, Text and 3GB Data

Hi folks,I would like to direct this to an adminstrator, but it has been quite a while since I had to do that and I forget how.  I recently used my rewards for the abovementioned add-on.  In the U.S., I was sometimes connected to AT&T, sometimes to T...

Geoffrey59 by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 0 Bravos

Resolved! Account Overcharged

My account was debited $17.25 today, yesterday, Jan 12, Jan 11 and Jan 10. I need this fixed. How do I talk to someone? I’m about to cancel my subscription all together

Crystal16 by Great Neighbour / Super Voisin
  • 203 Views
  • 5 replies
  • 0 Bravos

Resolved! Esim to Physical SIM

I would like to know if its possible to transfer Esim to a Physical SIM

Joaq by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 0 Bravos

US Data Roaming Doesn't Work

I can't get my data roaming services to work in Chicago. Tried everything. Chatbot sucks and won't let me submit a ticket. Help!!!!

Zhenya1245 by Great Neighbour / Super Voisin
  • 149 Views
  • 4 replies
  • 0 Bravos

New eSIM

Public Mobile sent me a new eSIM however when I try to add it to my iPhone I get multiple notices saying it does not work including ""unable to continue cellular configuration" as well as "no usable data found" and "unable to activate eSIM". How do I...

Summerhun by Good Citizen / Bon Citoyen
  • 294 Views
  • 9 replies
  • 0 Bravos
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