Community

Activate new SIM

Please help.I bought a new Public Mobile SIM card to use with my surveillance camera. In trying to activate it on the app, I switched it to my existing cell phone account. Now I can't reactivate my old cell phone sim to use with my surveillance camer...

Payment charge twice

My payment didn’t went that’s why my service was on hold I tried to add new credit card still service was on hold then someone advice me to change the subscription plan that will start your service now I noticed u guys charged me twice pls help thank...

porting new number

I am trying to port over a new phone account with an existing number. I only received an email saying that they are having difficulties with transferring and gave me a number to call. When I call it, I am unable to speak with anyone and it hangs up o...

can receive calls, but can't dial out

Good morning, I have re-started my phone, toggled Airplane mode.  I have an iphone 11, can someone dummy it down for me how to be able to call out on my phone.  I can receive calls but any attempted phone call out "fails".ThanksJennifer

Trying to transfer eSIM back to previous phone, but still being charged.

Recently my primary phone needed to be repaired, so, while it was at the repair shop, I transfered my eSIM over to a backup phone via the Public Mobile app without any fee. But now my primary phone is back and working fine, but when I go to transfer ...

Please cancel esim subscription and refund

hello, I recently purchased an esim public mobile plan. But unfortunately my phone is not esim compatible. Please cancel my subscription and refund the amount. Thank you very much. 

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Did this get removed at some point? I just tried to activate and there's no QR code in the email and the app is failing to install the eSIM.

Porting Issue

I am in PEI and currently visiting Toronto. I  purchased a public mobile sim today ( in Toronto) and I am trying to port my PEI number to public from lucky mobile and I keep getting this error when asked to enter my postal code “The postal code you h...

trying to pay

Hi, Service needs to be resumed. I put my card info in but it keeps rejecting. Can I use a US credit card or can you tell me why my Canadian card is being declined?  Thank you, Wayne

Need new sms to port number to another provider

Hi,I need a new sms to port number to another provider 

services are on hold due to the expiration of subscription

Hi, I wanted to update the payment information to resume services. However, the following message displays on my account: "Your services are on hold due to the expiration of your subscription".Can you please remove the hold so that I can make a payme...

cancelling subscription

I bought a PM sim card for my child to use it in a smart watch, but it did not work as expected.  Received calls but could not make a call/message so I need to cancel her subscription. Trying to access to her account to cancel subscription, when I tr...

Subscription expired; unable to pay

I got a notification that my subscription had expired. I checked my account and my payment method is up to date. When I click on the Pay Now button, a notification shows up saying "We cannot process your payment at this time. Please try again later."...

Double Payment taken by Public Mobile

Am trying to submit ticket regarding Public Mobile taken a double payment. Have had no luck with Chatbot. Anyone out there offer any help in sending a support ticket regarding refund.

Switch an existing SIM card to a NEW phone

I'll be getting a new phone soon. Can I take my existing SIM card to the new phone?  

Recent PM Price Change $34 5G 10GB CUSM.

Have you noticed that the base Canada-US-Mexico New activation plan increased from $30 to $34 in the last month. This is not the best time to sign up.What I have noticed is that the prices get jacked up between sales (Back-to-School, Black Friday, Bo...

Unusual Data Usage – Investigation Request

I recently received a notification that over 95% of my data was used between June 15 and July 15, which is highly unusual for my normal usage patterns. Upon reviewing my data history, I noticed suspicious activity during late-night hours, including: ...

I used the referral link, when will I get the credit of 25$ for the limited time promotion?

It doesn't show up 

Activating New Subscription

I registered and paid for a new subscription to transport an old number to Public Mobile.  I was sent an SMS message but did not receive it since my number was already inactive.  I received an SMS message from my old subscriber, Telus, but could not ...

How do I change my address in my profile

Service

SpoilerMy account is paid up., ive been with public mobile for a couple of years.  This morning I wake up and my phone says no service.  What is going onMy account is paid up., ive been with public mobile for a couple of years.  This morning I wake u...

Add on not working

I purchased an add on and it shows up on my account but I still can’t use my data… need to get this resolved asap 

biling problem

I got billed twice on June 21 and Jun23 both for 16.96 for my monthly fee  why?