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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account

Closed my account and I want a balance refunded

Re: Not receiving OTP

I also haven't received my OTP

I need puk code my Sim card locked

duplicate thread

Can't make calls outside of Canada, even after purchasing "300 International Long Distance Minutes"

I'm unable to make outgoing calls to the US from Canada, So I used my points to buy the "300 International Long Distance Minutes" add on. It shows that I've used my points and that I've purchased this, but I still can't make outgoing calls to the US ...

Resolved! I need puk code my Sim card locked

Hi sir i need PUK code my sim card emei numberxxxxxxxxxxxxxxx edited by computergeek541: removed IMEI; changed category label as this discussion isn't related to Community

Resolved! PUK

I locked out my SIM card by mistake and I need puk from service provider edited by computergeek541: changed category label as the discussion isn't related to Community

International call locations

HiI want to know if I can make an international call to Sri Lanka with an international calling adder? Call originates from Canada.

Resolved! Rewards from referral

I signed up yesterday using a referral code and it said that it has been awarded to my account. However the payment I made didn’t include 10$ off. Additionally, I didn’t get 20 points in my rewards. How do I claim my referral 10$ off?

Not able to login in my account

Hi,Since 10 day's i am trying to login my account but every time it bring's me for new subscription.

Phone staying on SOS

My phone isn’t connecting to any network, it’s staying on SOS. I’ve tried all the troubleshooting, reset my network connections on my phone, and went to chat to submit a help ticket and it wouldn’t let me even do that. What’s my next move?

Mobile data in the US

I am having problems with mobile data in the US. I'm supposed to have 2gb per month according to my subscription. Are there any settings I need to change?

Billing

Need to change the credit card used for billing

'Enter SIM ME lock [NP]'

Hello

Resolved! Tried ordering SIM card, error message but took my money

eSIM transfer to new phone

As tittle says esim transfer to new phone not possible , one needs to download app on new phone and rebuy eSIM . I’ve rad here before that it’s free of charge . But I’m here to tell my experience was I had to pay for new eSIM and was charged for it t...

OVER CHARGED

Payed my bill and you took 3 payments out . Not happy at all . And you make it impossible to talk to anyone to get it fixed

Emergency calls only

I have paid for a month of service and my usage has been reduced to "emergency calls only". Why is this and how do i fix it?

SMS Gateway

I just tested sending an email to mynumber@txt.publicmobile.ca and it didn’t go through, so looks like they don’t support email to SMS at this time.

Sim activation

I paid for an esim, was charged but never got an activation QR code and the customer service representative said they couldn't help. Has anyone dealt with this? The app must of had issues and now the no refund... can I get this dealt with? Need to fi...

Resolved! Can I activate an eSIM for new phone while abroad as an existing user with roaming plan?

hey there, i know variations of this question have been asked before but my use case seems sorta specific, so here i am.i am a Canadian living in the US with an existing PM account/subscription for CAN/US/MEX on a physical SIM. i am considering getti...

Resolved! My apps are not working on data

Hi there, None of my apps, ie chrome, Google, Gmail etc are opening when not on wifi. I noticed it this afternoon. Airplane mode is off and Mobile data is on. I have 1 GB left of my 12 GB and verified this in my account on the PM website. The apps ar...

Potential iphone RCS fix

removed as a site was linked to that is likely copyright infringing

new eSIM

Hi allI just bought a new phone and need to transfer my SIM. I have tried logging into my account multiple times but it keeps asking me for my phone's OTP, which I do have have access to. And no, there is no option to get email OTP because it asks em...

Resolved! Invalid number

My friend has been trying for days to activate his account. Every time he inputs his current number, it comes up as invalid. His current provider is SaskTel and it is on a eSIM, if that helps? Then the runaround starts. Log in, etc. over and ove...

Can-us-mex plan: is it just data or does the calls and txt work too?

I have the Can-Us-Mex plan, and am going to be traveling to Mexico soon. Does the plan just cover data or will txt and calls work too? Thanks!

switch to new smart phone

I want to know how to change my esim from my old phone to my new phone

Resolved! Porting number to PM, seems like I have two active lines

Ok, so this is strange. I ported my number from PC mobile to PM 90 minutes ago.My PC mobile number had a physical sim card, and signed up with PM with an esim. I still have not gotten the porting confirmation from PC Mobile. The strange part is I'm ...

stolen phone

my wifes phone was stolen in europe and we now cannot get into her account. i believe this is because the public mobile app doesnt work in europe and probably the sim card no longer exists, when we try to log into her account it asks for 2 step verif...

esim card

new public phone user / can not call

Tranferred to pubilc mobile, I had SMS, said trouble for tranferring, and I can receive call, but can't call others.Any suggestion about this issue, how to solve it.

Community

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