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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switching from an account with two lines

Hello,I currently have an account with Bell that has two phone numbers, one is mine and the other belongs to my partner who is still paying her phone off. If I transfer my phone number will it only remove my number from the account and leave hers unt...

How to Port numbers (Maintaining the account)

Hello , I have 2 numbers on my name.One is with Public mobile and one is with Rogers. For Rogers I am in contract.I want to swap numbers without impacting accounts. Don't want to disturb current plans or accounts.Is it possible, if yes how ?Before - ...

number no longer working

I helped a family member change their phone number and account from Rogers to PM a few days ago. We ported the number, We answered "yes" to the rogers text message when we received it, everything worked for a few days. And today his phone stopped wo...

DOUBLE CHARGED

Just changed to a new subscription of $29 ULCWUS by instant payment on January 5th 2026 when the public mobile is about to automatically charges based on previous subscription of $25 ULCW. However, to my great surprise, I found today the public mobil...

Number transfer

Yesterday,I received an SMS from my previous provider to cancel and I confirmed yes yet when I contacted them today they said I was still connected to their service and that my number had not been transferred.

Stolen iPhone (eSIM) — need to suspend line + block eSIM re-issue / SIM swap / port-out ASAP

Hi everyone,My iPhone 15 Pro Max was stolen while traveling (Tulum, Mexico). My Public Mobile service is eSIM only (no physical SIM). Since the theft, I’ve received unauthorized password reset attempts (e.g., Instagram), so I’m worried someone is try...

garble noise

Hello, I have a new phone and it did it with the old one. I can hear people of, but they keep hearing me cut in and out

Can't Log In

Hello,I am trying change the card my payments are on. The website says it's down for maintenance:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily...

Porting not finalized

Hello,I am porting my number from Bell to Public Mobile.Bell has already released my number.I never received or scanned an eSIM QR code.My line has no service.Please issue a new eSIM QR code and complete the port.

Lost phone - SIM Change

I lost my phone so I’m trying to change my account over to a new SIM card. My issue is that I can’t do this without logging into the account and when I try logging in it sends the 2 factor authentication to my old phone number which is lost. Is there...

Subscription and service

Mysubs is active but I can’t use my phone at all

Porting Issue

I signed up for an eSIM card for my account and received a message that there was a transfer issue due to incorrect ESN/MEID. Trying to find out how to fix this issue as I was not contacted by Public Mobile

Can’t make 1800 call

I can’t make 1800 call again! Pls help!

Service

My data does not work right half my apps don't work and half work, I need this resolved please put me in touch with someone!

Plan Cancellation and Refund

Decided not to go with Public Mobile. Please refund/credit the initial payment of 45.20.

Add phone

How do I add another phone to my account

Cancel and transfer number

How do I contact an actual human being to help Me transfer my number and cancel my Public mobile account?

Resolved! Payment failed

Do you have any issues on payment? I am trying to pay but it keep saying payment failed. I Dont have any available card to try using for different method of payment

Payment by Credit card

I am trying to make a payment by credit card and it won't go through. Is the system down???

no tracking number for sim

I paid 44 dollars on Jan 1 and no update or tracking number for sim

Data service issues

I was in Princeton British Columbia last night January 6th and I had voice call service working text messaging services working but data was not working it worked for a while and then at midnight it just stopped working fortunately I was traveling an...

App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb ???

App says I've used 75% [59.03gb] of my data. Downloaded spreadsheet of data usage says I've used 927.42mb. What the ????

can’t connect to network

the options for the SIM card are greyed out ?! can’t connect to network. went to states, got the ‘welcome’ message sms, and since then, nothing. doesn’t work. can’t connect to. network. very annoying as one might imagine.

Payment not working

I have tried several times to pay my phone bill with my credit card but it keeps saying try again and that it has failed. Idk what else to do and my payments usually come out automatically so I’m confused as to why today it just stoped. I also made s...

iPhone with PM eSIM got water damaged, unable to access texts or change sim

I have an iPhone 11 Pro Max that got water damaged after falling in the bathtub on Monday. I had an eSIM through Public Mobile that my plan is active through. I have a backup old iPhone 11 that I’m currently using to write this message and I purchas...

Resolved! Charged twice on same day

Hi,I subscribed to 35CAD plan on 2nd of Jan with new SIM and just in few hours before sim activation, I had been offered a new plan, so switched to 30 CAD subscription. I'm now charged for both. Could you please help review this and revert the unused...

New customer

How much 2 lines. One new iphone, unlinited talk and text. 80 gig total

Late receiving voice messages

Just received a message today January 7th that I have messages. When I listen to them they were from December 31st. Why am I receiving them 7 days later? edited by computergeek541: changed category (discussion isn't related to Community)

Resolved! Can't call all 800 or 888 numbers

As mentioned in Subject, why I can't call 800 and 888. There are so many complaints, does someone really care to fix the issue? @CS_Agent

Sim card lost

My sim has been lost and I need a new one. No rush as I'm out of the country for another week.How do I get a new one? edited by computergeek541: changed category (discussion isn't related to Community)

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