Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My first month with Public and my first month in Canada so I'm not sure how it all works here. My plan/subscription has just renewed but my data meter still says that I am almost out of data. There is no message about data carrying over from last mon...
I no longer know or have access to the email linked to my account and I had to cancel the credit card on the account so I need to be able to login to change it. I have had to create a new account to be able to ask this question. Is there a way for me...
Hi there I am now in Algeria I need to have network on my esim number. Can I purchase roaming network activation ???International travel often requires adjustments to our communication methods. Staying connected while abroad can provide peace of mi...
I am having an issue where my old account's email address is no longer valid to log in because it doesn't end in '.com'. I have been messaging CS_Agent since Friday to try and transfer the old account to this one, or at least change the email addres...
We’re suppose to have auto renewal and this is the 2nd month it hasn’t processed. And when I go to pay on the app, I’m not given a “Pay now” option. I’m beyond annoyed and can’t get through to customer service. Can someone help!
Can I have 2 phones on 1 plan? or do I have to make 2 separate accounts?
I need to cancel, I've brb charged for a while and I don't use this provider anymore.
Hi,I redeemed Rewards points for U.S. Data (15 days) two days ago. I'm in the U.S. now but cannot access the data.I'm attaching the email confirmation I received below:
account is on hold as old phone was lost. Now what, I have a new phone, new sim.
I thought I should delete the esim but now I can't login or access it without entering my code via public mobile sending me the code...Help!
I don't understand why I have no minutes left and what to do to fix it
It won't accept my Zoomer account number. I have to list Rogers as my provider and it says my Zoomer (Rogers) account number is incorrect. So if Zimmer doesn't exist, then what?! This is not an existential issue
Hi when I login and input the verification code, It sends me to a page to resume the activation. My phone has been active for 3 months already. When I click on resume, it send a message that there is smth wrong. I do not have any other options. Also,...
It makes no sense to me, to have 50 gigs of USA data if roaming is not included. Why can't PM just be clear about this?
How long do we think it will take PM to offer roaming to Canada, USA AND Mexico? I saw a competitor is offering it already! That would be a nice addition to the CAN/US plans for Black Friday perhaps? Fingers crossed!
I will be leaving Canada for a while due to work, and I have two questions that I need your assistance with:If I work in Asian countries, will I still be able to receive text messages on my Canadian mobile number(xxxxxxxxxxxxxxxxx) base on my existin...
I used to have a $15/month with Canada wide 100 minutes with 250 MB data plan. and recently I've opted for 90 days 9GB data plan staring October 7, 2024, as per a promotional text message I received from Public Mobile.I thought - it also includes the...
Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...
HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks
I have been hacked, they changed my email and phone number. Must of cancelled my data, I need help!
I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at thi...
Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...
I just noticed that my phone useage shows numbers I have never called any ideas how that may have happened?
I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???
I am trying to figure out why I have some random transactions of 15$ debited from my account. I have not purchased add ons and I don't see any activity that would cause this additional billing.This has happened September and October as far as i can s...
I mostly send text messages using my internet wifi at home and only use Public Mobile wifi to send messages when I'm outside. This month I only sent out 2 at the most using PM wifi.To my surprise I received a message from PM that I only have 10 outgo...
I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. ...
My phone suddenly was unable to connect to the internet with LTE and can only connect with the 4G band.This issue occurred suddenly and has lasted all day. I installed a sim card from another network and everything is fine. the public mobile connecti...
Don't ever get an esim. When your phone breaks you are screwed. Please change my sim mods. Help
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