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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ugh...Plan isnt working after reinstating it..

I cant make a call...says i have no calling plan..cant text..cant do anything....Im in a panic..i need this fixed ...

Resolved! Community Reward

Hi everyone, I just wanted to know if there is an maximum amount of community reward you can get for your plan or can you do it till your plan hits literally $0? Thanks to everyone who comments in advance

Not getting my referral reward :-(

Just now I checked my bill and it looks like I am not getting referral award.What should I do to get reawrd? Any help would be greatly appreciated. Thansks

How long does it take for my plan to chance?

Hi there I changed my plan could you tell me know long it takes for my phont to work again?

Will there be another promotion in November?

My family and I might be switching over. Heard a lot of people got this plan last year around november: 90 day, unlimited talk/text (canada or province, doesn't matter to me), and i think it was between 12-16gb of data for $40 a month. Just wondering...

Resolved! new credit card for auto payment

how do i provide a new credit card for auto payment?Thank youBettyanna

3 days later and still no real help

I haven't had service for 3 days because of the autopay failure glitch, and I've been in contact with moderators, but the issue hasn't been resolved. This is getting rather frustrating and I'm at my rope's end. One last try. This is how my account lo...

Keep getting error when I try to buy add on

ValidateAndUpdateOptions/Provisioning_14 I have enough funds ($40) and trying to buy 1GB Add on for $30 but keep getting that error

Resolved! Freedom to start deploying 2500MHz spectrum, promises compatibility for vast majority of LTE devices

Shaw announced that deployment to enhance its LTE-A network is already underway and subscribers in Western Canada will experience it first with a completion date set for “early December 2017.” The rest of Freedom Mobile’s coverage map is pegged for “...

Data limit reached? Doesn't make sense

I just got a notification that my data limit has hit 95% and data is no longer working right now. I find it highly unlikely as I've been out of the country for 3 weeks and just returned on Monday (4 days ago) and have been home most of the time recov...

YouMail Visual Voicemail

I'm looking to set up Visual Voicemail (voicemail to text) using the free service YouMail.I've set up call forwarding on my Android and it works, but the voicemail service isn't working properly because Public Mobile is not forwarding the OCN (Origin...

Resolved! Suspended Account?

Hi,I received a text that my Rewards have been applied to my account. Then I get another text 3 minutes later that my plan did not renew because we did not receive payment. I am on an Autopay, and I do see my credit card in y account. So, why am I s...

Resolved! Can't add additional 1GB data to plan.

Hi folks, My data expired and had to add 1GB for $30. Did that and it worked. Long story short, data ran out again because I switched phones and new phone downloaded a crap load of stuff and ate up data. So now I'm trying to add another 1GB. Went...

plan didn't auto renew

I have autopay enabled on my account but as I tried to make a call it said my plan was expired. THis happened to my girlfriend before as well. My plan is fine now because I did the manual pay option but this is frustrating that this feature isn't wor...

estimated Reward is lower than required payment

My estimated payment for my renewal month shows:Plan cost: $141total rewards earned: $18Available funds in your account: $27total estimated payment: $96 When I precede to renew my 3 month plan my payment total does not add up with my estimated reward...

Experience transferring from Virgin Mobile

I have just switched from Virgin Mobile to Public Mobile and love it so far. This is my complete switching experience.Getting the sim: I purchased the sim card from a local Walmart. I knew about the option of having the card shipped to me, but pickin...

hey my sim card hasn't worked since i switched P.M phone nuimbers a couple days ago. also cant acces

Please can anyone help?

Credit card expired - Can't make a paiement to reactivate account

My credit card expired and my last payment couldnt be made. My account has been suspended. I updated my credit card information for future payments, but I can't pay my actual balance to reactivate my account. When I try to do so, this red message app...

Account Status: Plan Expired - with AutoPay enabled and funds withdrawn

Why do I even get this message ?I have setup autoreneval long time ago, but this is the first time that I see this message at the top of the page when I log in: "Please disregard this message if you have enough funds in your balance or are on AutoPay...

It's not letting me pay for my bill

Initially 2 days ago, I had the auto-pay expired glitch, and my plan failed to renew. Moderators told me to make manual payment and try a different card. So I put in a different card, and this happened. I had 12$ balance from Autopay rewards, then I ...

Accidentally added 200mb??

Hi there, I ran out of data this month and in my attempt to buy myself more, I think I accidentally added 200 mb to my account every month! I just wanted to top up for this month, not every month to come. Help! Any ideas how to fix? Thanks in advance...

Resolved! Who called.

How find out who called while my phone had no reception. It happens often that I lose reception and I miss calls. But I only learn about it after caller tells me.

Can't send SMS messages

Hey, I just hard reset my LG G4 (LG-H812). It is unlocked. I've used it on Public Mobile in the past without issue, including for SMS. But now SMS are not working when sending them to some people. The issue is intermittment. Some people I can't ev...

Automatic Time zone glitch?

Just curious if anyone on the west coast noticed their phone changed to Mountain time today? I had to cycle airplane mode and it reset back to Pacific.

Can buy add on error ValidateAndUpdateOptions/Provisioning_14

I am unable to buy add ons...I have money in my account I get the follwing error. ValidateAndUpdateOptions/Provisioning_14 please help

Resolved! Changing to a new plan but dont know how many much data is included

Going to change to a new plan $141 starting november but I cant look up how much data is going include in it?

Adding Talk and Text To a Plan that is 60 days in

I have a customer that would like to add talk and text to her plan. The current renewel date is November 30, 2017 for her 3 + 3GB data plan. She would like to add the talk and text as soon as possible. If we were to make a change and add the talk an...

Resolved! Phone for Sale: Samsung Galaxy S3 SGH-i747M

REMOVED

Won't receive certain text messages

Hi, Sometimes when people send me text messages, I never receive them. And no, I really don't think its my phone and anything hardware related. Like it doesn't happen often but its not the first time it happens and people often think I'm ignoring me....

Resolved! Issues with Self-Serve and Suspended Accounts

I'm adding this post to centralize and (somewhat) correlate the number of issue that have been reported on this forum for accounts not re-newing when auto-pay is activated, not renewing when funds are available, and add-ons are not working. Here are ...

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