@TH78, sometimes renewals from a suspended account can glitch. When you look at the overview tab, do you see blank in the plan and addon section? Assuming your plan has data, the amount of data used/available shows up there. If blank, that is an indication that the renewal glitched. I had that happen to me last week. You would need a moderator to assist with resolving this kind of problem. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
