[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Spam? Virus?
Just a heads up, I received an email from Margaret m93 on public mobile about sex secrets. Just wanted to warn everyone.
Resolved! Searching for GPS
I noticed last night that my cell phone battery was dying fast and it was "searching for GPS" constantly. I don't know how long this has been going on as I never noticed the blinking GPS light on top, but then I wasn't really looking either. So I h...
Resolved! I got Spammed.
Got my first spam email in my inbox. Hopefully PM will find the perpetrators and ban them from the site.
Resolved! Throttled data after using all your data?
Hi guys, back when I was with freedom mobile, if you went over your 4G data limit, you could still use your data but it was throttled to 3G. I was wondering, does Public mobile have this feature or does your data usage get cut off immediately after u...
Not receiving incoming calls sometimes
Some of my friends tried to call me and it goes straight to voicemail, but I did not see the incoming calls. I transfered to public mibiles more than 3 weeks ago.
Resolved! ☹️☹️☹️NOW THIS.....IS TOTALLY INAPPROPRIATE....COULD THIS PERSON BE BANNED PLEASE?☹️☹️☹️
See pic....link is in pic so is not clickable.
Refer a friend
I referred a friend but did not get the $1 reward. I sent a ticket in and found out it was not applied to my account. I think the Walmart agent who set up my friend's account entered the wrong code. Did anyone experience similar issues and how can it...
Private Message Spam
Receiving spam via Public Mobile Private Messaging. Beware of spam from member: deborahF44 Ideally, deleting it's account would be appropriate
New iphone
I recently tried to switch my iphone 6 to a 7.Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated."The SIM card that you currently have installed in this iPhone...
payment voucher
Just added $50 to my daughters acccout today - her plan had expired. Now its saying its expired again. He didn't even get 5 min of plan usage. Wasted $50??
Porting phone number
Ok, so heres the deal. I've had my number active on pm for about a year and so far has been great! Because of this, ive convinced my wife to switch to pm. So heres what we did: We changed the number on my account to her number. We did this because my...
Call Display not working all of a sudden - showing as "No Caller ID"
Hello, I'm with Public Mobile for the past 2years and my call display has worked perfectly during this time. However, for the last two weeks all of my calls that I receive are showing as "No Caller ID" on my iPhone 6S. I've checked, my phone is compa...
Resolved! I can't make a local call because it is telling me it is long distance
Hi, When trying to make local calls I get the message "Sorry we cannot complete your call, you don't have an active long distance add on...". The number I tried to call is my husband's and we are both at public mobile with the same area code in the s...
Holiday promotion
I want to get the holiday promotion but am running out of time to get a password reset before the promotion expires. Could the promo be extended a few days?I didn't find my last password reset message before it expired so can't access self serve yet.
Changing Cell Number
I just joined PM and when I signed up there were no local cell numbers available but today there are. Is there a cost associated with changing your number? Thanks.
My account
I forget my security question so thats why I unable to reset my password. Anyone can help me? What I do?
Spam emails
Anyone else getting spam emails from new accounts?
Resolved! Not receiving incoming calls
Good morning! I am fairly new to Public Mobile and I apologize for asking so many questions. One of my friends tried to call me and it goes straight to voicemail. Is this due to activating my account yesterday and it takes time to fully process the c...
Can't recharge, can't access my account.
Four months ago I bought a sim card at a shop, and the proprietor activated my sim. I used it for one month. I then spent 3 months overseas but now I want to recharge my account but cannot. I do not know what the login details for my account are. ...
My 4 digit pin
What is my 4 digit pln
charged twice.
Hi, I am using public mobile from last 8 months and had a plan of 5 GB data for 40 $ for 30 days but recently I wanted to upgrade my plan from 5 GB to 8.5 GB so first, I added 56.50 funds to my account through my credit card although my account has a...
Locked sim
Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?
Resolved! Charge on credit card on the day I opened my account
I signed up for Public Mobile on Nov 19th and was told my first payment would be Dec 19th but I just got my credit card statement and Public Mobile charged me on Nov 19th.
Resolved! porting from Petro Mobility
New to PM, I just activated and put fourth a port # request from Petro Mobility.... I entered my Petro Mobility phone # as my account number, as well as the IEMI # and Petro PiN #. Then I heard that I should have left the account # section blank......
Resolved! support
Who am I supposed to talk to when there is an issue? I know all support is through this forum, and I've seen in the past to contact a support member, but I have no idea where to find these people. Thanks
account set up issue with referal code
my mom is using my referal code to setup account. however I aways got error message "Please enter a referral code." We tried many times, it still does not work.
Resolved! Estimated Payment Is Wrong?
My current plan is $75 per 90 Days (signed up for Public Mobile way back, so this deal is not longer offered).This plan includes: -- 3 Choices with Provincial Talk / 3 Choices (Grandfathered)- 6GB Data- Unlimited International Text- Unlimited Provinc...
Credit card expired, new card added, now lost phone number
I'm trying to figure this out. My credit card expired and autopay failed. I don't know how much time elapsed before I realized the autopay failed but after adding a new credit card the payment for the plan went through but I seem to have lost my ph...
