Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New customer. Activated new line and number today. Cannot make or receive any call. Incoming call goes to voicemail while when I try to make any call it says talk is not included in your plan. $15 - 100 minute canada-wideStatus activeminutes used: 0/...
Hi! So I activate my sim card yesterday (am on the $15 plan, auto-pay), and it was working fine yesterday. But I just tried to send a text and to call someone and I get "text is note included in your plan" or the "sorry, talk is not included in your ...
hello i tired to activate my new phone online with my new SIM when i click on activate phone it load load and load and after oops we have a problem. my user id is : my sim card please help me because when i try to login it say desactived and if i try...
I just got the 15$ plan with 100min canada wide talk and 250mb data. but when i tried to make a call today, public mobile told me that voice is not included in my plan. has anyone had the same issue before and how could i fix it. thanks!
I'm locked out of my account! Need help to get it unlocked
I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.
HELP!I've tried to order a SIM card. Went through the prompts and got to the payment screen. It verifies the payment, and fails stating my ZIP code doesn't match. (I have a Postal Code) So I try again with a different card. Same thing. I look at my a...
I have already setup autopay long time ago. But in the payment transaction history I did not see $2 off. Where should I send correction request? thanks.
Why can’t I get help from this company is this how you treat the costumers I have not able to log in to this account for 4 month I need some serious help please
I have just renewed my monthly plan that includes unlimited canada wide calling, and anytime I go to make a phone call, I get an automated message saying "Sorry, we could not complete your call. You do not have an active long distance addon. Get an ...
Hi there i just have some questions1 after you register sim card do you put pick plan you want and put money on same day
Calgary sw here. Calls are being dropped or cutting out where the other party can’t here you. I’m not a heavy user so just wondering how bad this Telus network is?
I am unable to use the mobile data and texting functionality on my phone. I am still able to receive telephone calls. I first noticed this issue approximately two weeks ago. Initially, I believed it was because I was out of data, even though the self...
In month of March public mobile transaction two times from my credit card.i starts in February autopay. Now they charge me double amount.if anybody help me . How I reach public mobile customer service? Who solve my problem.
I ordered the sim card and had it sent to my work so used my work email. When I tried to register the SIM card I used my personal email. At the end of the registration form I got an error that it did not work and to try again. When I try to start ove...
I can’t create an account because the system is sending my phone number a text message that I can receive. I dropped my phone and I guess it is broken. So now I can’t cancle the auto top up because I can’t even create my own account?! Help!
There was a promotion in March that new customer get $25 when sign up so I signed up. Until now, I haven't receive the $25 yet. Please help. I need it to pay my bill. Thanks.
The past couple of days, my conversations have been disconnecting on me. This disconnection happens often. I switched to my husbands phone (Public Mobile as well) and does the same when I use his phone.
Hey good afternoon,I am just wondering why I would have no service. I had lost my iphone and was trying to find it, could not find it, swiched iphones got a new sim card and I have no service.Any ideas what I can do about thisMy acount is active and ...
Please help tried everything
I signed on one month plan a week ago, but my phone frequently shows no service , even a couple of times a day, quite often when I wanted to use it, it shows no services, is there anyone knows what is going on?
Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone
I'm not sure who to DM on here so a public post is needed!
Requesting a moderator's help. When I go into my account overview, you'll notice the absence of the 100 minutes that are included in my plan and rather, my minutes used are being deducted from my 200 US/CAN add-on. Can you please re-instate my 100 m...
I am changing from an Iphone5s that is activated with PM. I took the SIM out of that phone and put it in the Iphone 6 and it says activation required. I thought it was supposed to work right away. Now what do I do?
I want to speak to a live person or cancel my activation. The robot thing is not working .
My calls keep getting dropped after about 5 minutes. I've rebooted my phone but it keeps happening. Started happening a couple of days ago. Is there a fix for this?
Hello, I've just setup a new account for my wife and went through the setup process. After submitting the credit card details the page timed out and asked me to log in again. I attempted to log in with the email address and password setup however its...
If issue is not fixed, i will be switching to Chatr by the end of the month.
Hi There, How are you? I recently got public mobile but I am not able to login at https://selfserve.publicmobile.ca/It says Sorry, your login attempt failed. Please try again. Please help! Thanks
