[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No loyalty reward after 1 year
Hi, I have two lines that I activated on Dec 1, 2018 and Dec 2, 2018. The line that was actiavted on Dec 1 shows that I should recevie my first loyalty reward when I get charged on Dec 26 this year but the second line is not showing any loyalty rewa...
35 Dollar plan
It would be great if public mobile can give atleast 2.5 gb with 35 plan.Some people dont use 5 gb per month but needs atleast 2 GB.anyone has the same thought? Thanks
Resolved! how long before being able to connect to self serve?
Helo, I just registered at PM. Registration works as I can use the phone, the money was taken out of my account, received a text that my autopayment bonus was ready. However, I did not receive any email and trying to connect to the self serve account...
Resolved! Sex advertisements
bettyx87 is the first and only person on public mobile to advertise sex and private videos. I'm am sick to high hell that people would use this for their perverted extortion. Can someone please tell me what to say to someone who contacts me through p...
I can't activate my new card
Hi there,I can't activate my new card. I've used different browsers (Chrome, Opera, Mozilla, Explorer). I've turned off adblocks filters. However, every time when I try to register my new card I see the same: "Invalid Sim".What should I do?
Resolved! No access to my account that my line got cancelled
HI there, I ported out my number but forgot i still want to keep my account with Public Mobile, I would like to my account active and also get a new numberMy number was ====== and my email for my account is [email protected] please help
Helped my parents sign up and now they dont remember their log in password
Hi.I helped my parents sign up for a public mobile phone a few months ago. I am tring to get them the free add ons that are available before christmas. They are recieving public mobile ads in their email account but they do not remember thier passw...
Spam? Virus?
Just a heads up, I received an email from Margaret m93 on public mobile about sex secrets. Just wanted to warn everyone.
Resolved! Searching for GPS
I noticed last night that my cell phone battery was dying fast and it was "searching for GPS" constantly. I don't know how long this has been going on as I never noticed the blinking GPS light on top, but then I wasn't really looking either. So I h...
Resolved! I got Spammed.
Got my first spam email in my inbox. Hopefully PM will find the perpetrators and ban them from the site.
Resolved! Throttled data after using all your data?
Hi guys, back when I was with freedom mobile, if you went over your 4G data limit, you could still use your data but it was throttled to 3G. I was wondering, does Public mobile have this feature or does your data usage get cut off immediately after u...
Not receiving incoming calls sometimes
Some of my friends tried to call me and it goes straight to voicemail, but I did not see the incoming calls. I transfered to public mibiles more than 3 weeks ago.
Resolved! ☹️☹️☹️NOW THIS.....IS TOTALLY INAPPROPRIATE....COULD THIS PERSON BE BANNED PLEASE?☹️☹️☹️
See pic....link is in pic so is not clickable.
Refer a friend
I referred a friend but did not get the $1 reward. I sent a ticket in and found out it was not applied to my account. I think the Walmart agent who set up my friend's account entered the wrong code. Did anyone experience similar issues and how can it...
Private Message Spam
Receiving spam via Public Mobile Private Messaging. Beware of spam from member: deborahF44 Ideally, deleting it's account would be appropriate
New iphone
I recently tried to switch my iphone 6 to a 7.Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated."The SIM card that you currently have installed in this iPhone...
payment voucher
Just added $50 to my daughters acccout today - her plan had expired. Now its saying its expired again. He didn't even get 5 min of plan usage. Wasted $50??
Porting phone number
Ok, so heres the deal. I've had my number active on pm for about a year and so far has been great! Because of this, ive convinced my wife to switch to pm. So heres what we did: We changed the number on my account to her number. We did this because my...
Call Display not working all of a sudden - showing as "No Caller ID"
Hello, I'm with Public Mobile for the past 2years and my call display has worked perfectly during this time. However, for the last two weeks all of my calls that I receive are showing as "No Caller ID" on my iPhone 6S. I've checked, my phone is compa...
Resolved! I can't make a local call because it is telling me it is long distance
Hi, When trying to make local calls I get the message "Sorry we cannot complete your call, you don't have an active long distance add on...". The number I tried to call is my husband's and we are both at public mobile with the same area code in the s...
Holiday promotion
I want to get the holiday promotion but am running out of time to get a password reset before the promotion expires. Could the promo be extended a few days?I didn't find my last password reset message before it expired so can't access self serve yet.
Changing Cell Number
I just joined PM and when I signed up there were no local cell numbers available but today there are. Is there a cost associated with changing your number? Thanks.
My account
I forget my security question so thats why I unable to reset my password. Anyone can help me? What I do?
Spam emails
Anyone else getting spam emails from new accounts?
Resolved! Not receiving incoming calls
Good morning! I am fairly new to Public Mobile and I apologize for asking so many questions. One of my friends tried to call me and it goes straight to voicemail. Is this due to activating my account yesterday and it takes time to fully process the c...
Can't recharge, can't access my account.
Four months ago I bought a sim card at a shop, and the proprietor activated my sim. I used it for one month. I then spent 3 months overseas but now I want to recharge my account but cannot. I do not know what the login details for my account are. ...
My 4 digit pin
What is my 4 digit pln
charged twice.
Hi, I am using public mobile from last 8 months and had a plan of 5 GB data for 40 $ for 30 days but recently I wanted to upgrade my plan from 5 GB to 8.5 GB so first, I added 56.50 funds to my account through my credit card although my account has a...
