08-09-2018 10:38 AM - edited 01-04-2022 06:42 PM
Solved! Go to Solution.
08-09-2018 12:57 PM
@Shereef do note that porting from VoIP can take several days, during which you would have the exact experience you describe: outbound calls will show your ported number, but inbound calls will go to your old service until the port is completed. This is normal for a short time when porting from another mobile provider, or for up to around a week or so when porting from VoIP. but since you got the text that caused you to make this thread, it means in your case the port failed rather than it's still processing. At this point all you can do is wait for a response from the moderator team to help.
08-09-2018 12:23 PM
I have accepted your answer as it is the most detailed and provided me with exactly what I need to do, Thanks!
08-09-2018 12:18 PM
When I call out of PM it shows my number that should be ported, when calling that number from a PM number it reaches the PM phone but when I call from any other carrier My old phone rings
So internally PM thinks this number is ported and routing internally to my PM SIM card but the port has not been successful
I am porting from VoIP TextNow
08-09-2018 12:17 PM
@fahad_rahman @Shereef the message it outdated, but it means your port has failed.
Please follow the instructions below to get help:
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
08-09-2018 12:17 PM
I am parting from Fongo. I bought public mobile Sim card couple days ago. I did everything online and activated my Sim card. I just got a message saying
"Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks."
Help please
08-09-2018 12:15 PM
PM and Koodo prepaid are using the same backend server. The automated number porting system will treat both service as one service. That is the reason for the upfront check. Contact moderator to port is correct. Let us hope moderator team will get to your private message soon.
08-09-2018 12:14 PM - edited 08-09-2018 12:15 PM
There is no such sim and activation contact us form. The only way to contact customer service is to send a private message to Moderator_Team. This text message (with outdated and incorrect information) is semt out to customer whenever an incoming phone number transfer request has failed. You'll need to have the moderators try it again for you. Be sure to have your old provider's account number available.
08-09-2018 12:08 PM
Is your current number working?
As well, I'm not clear on why PM would consider another carrier number as a PM number. What carrier are you porting from?
GC
08-09-2018 10:49 AM
Same problem here . I sent a message to mod team yesterday
no reply yet.
08-09-2018 10:40 AM
P.S. I found other thread for the same topic but they all seemed old and outdated so I thought starting a new one to contain an accurate answer was a good idea, I am a noob here so please correct me if I am wrong.