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Unable to Activate Esim

PrettyPrincess1
Great Neighbour / Super Voisin

I just joined PM Today and it says that I cannot activate the eSIM that was emailed to me. What do I do now? I cannot make any outgoing phone calls.

 

1 REPLY 1

eddieO
Mayor / Maire

@PrettyPrincess1 reach out to a support agent, they will be able to help you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.