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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2273 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30296 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42063 Views
  • 185 replies
  • 29 Bravos

Voice over LTE

Is there any chance public will get  this?  I would love to have LTE still work when I am on the phone.  Also better call quality would be nice...

EnderX by Good Citizen / Bon Citoyen
  • 2418 Views
  • 9 replies
  • 2 Bravos

Resolved! Getting old phone number

I let my plan lapse 2 days ago as I was switching to another carrier. My account says my account shouldn't expire till July, but when I called my new carrier to get my old number moved, they said it has already expired. Is there no way to get my old ...

kigall by Great Neighbour / Super Voisin
  • 1804 Views
  • 7 replies
  • 0 Bravos

Sign in to network

Hello, I have the $35 talk, text and 500mb plan and am experiencing a problem. I have a notification to sign into the network but when I try to do so it says I am unable to access the web. If someone could look into my account and make sure everythin...

fireninga88 by Good Citizen / Bon Citoyen
  • 10444 Views
  • 20 replies
  • 0 Bravos

Change my plan to 25

I activated my phone 2 days ago I wanted the $25 plus I gave me the $20 plan I was left with $5 I went back to the store and I bought another $5 and I added it because I saw you could add on for international texting I still added it and I still can'...

Tasia by Great Neighbour / Super Voisin
  • 1145 Views
  • 6 replies
  • 0 Bravos

phone bill paid and still wont work

HI I went on the website today and i paid the balance that was owing and now is cleared but when i try to use the phone its coming up that i need a long distance plan and i never before and i used it fine i cant make any calls at all......please help...

ashleyosmond by Great Neighbour / Super Voisin
  • 790 Views
  • 4 replies
  • 0 Bravos

Rewards

You can earn rewards for referring a friend,one dollar off your bill monthly for every friend you refer.This month Public Mobile has a promotion,when your friend registers his sim card online and gives your name and the referral they will receive a $...

Felixbthe1 by Model Citizen / Citoyen Modèle
  • 721 Views
  • 3 replies
  • 0 Bravos

New customer - problems to activate plan. PIN not working

Hello! I am new customer, bought the $50 plan, but I do not know what is happening because internet is not working and I can not make calls, it says that the plan needs to be activated, however I bought everyrhing on wednesday, april 18th.I appreciat...

hperacio by Good Citizen / Bon Citoyen
  • 540 Views
  • 1 replies
  • 0 Bravos

5s to note5

Hey I switched my sim from my 5s to note5 and I can't call or text. It says service not available but sometimes it does show that I'm connected to public mobile briefly although I still can't call or text. Please help

ipofmc7 by Good Citizen / Bon Citoyen
  • 1083 Views
  • 8 replies
  • 0 Bravos

Sim card - view what cell# before purchase?

Will i be able to view what the available PM cell# before i purchase the SIM card???  It's non-refundable shouldn't customer have the right to see it first before buying?

danlee by Model Citizen / Citoyen Modèle
  • 1162 Views
  • 12 replies
  • 0 Bravos

Resolved! ANOTHER CREDIT CARD -- UNABLE TO PROCESS TRANSACTION -- Please Help

Too Inconvenient to go the Voucher route and wait for fix. This is an emergency phone. I used to have service with Public Mobile the other year (good terms). Trying to Sign up for new service, new email address, new SIM card. Selected phone number, e...

awfreak by Great Neighbour / Super Voisin
  • 1316 Views
  • 7 replies
  • 0 Bravos

Resolved! Zenfone Max Plus cellular data Issues

I just purchased an Asus Zenfone Max Plus to replace my old Asus Zenfone 2 Laser. After putting the Sim card in the Zenfone Max Plus, the phone can make calls, receive data and e-mails on Wi-Fi but not using the cellular data. Putting the Sim card ba...

HAL by Great Neighbour / Super Voisin
  • 4889 Views
  • 5 replies
  • 0 Bravos

Charge twice.

I just recently registered to public mobile last April 10 and i choose the cost $135, unlimited talk to U.S and Canada, international text and 3GB, after 1 week (april 15) I wanted to add-ons on my data to 3GB+3GB bonus and charge me again for $135 

Emmanne by Great Neighbour / Super Voisin
  • 532 Views
  • 2 replies
  • 0 Bravos

Add on 400 min for $15 - any expiry?

I was considering to sign up for the $10/30 days plan.  Add on 400 mins for $15... I understand i can carryover unused minutes but is there an expiry or not?

danlee by Model Citizen / Citoyen Modèle
  • 883 Views
  • 7 replies
  • 0 Bravos

Plan changes for existing customers

Hey Community, I ran into an incident recently where due to lack of funds i had to let my account go into suspension. Fortunately i was able to make a little bit of funds enough to activate on a downgraded plan. Excited about the possibility of getti...

Cubkegger by Good Citizen / Bon Citoyen
  • 1099 Views
  • 4 replies
  • 2 Bravos

UTILISATION DES DONNÉES SUR LE TÉLÉPHONE

J'ai un forfait avec des DATA internet! Sauf que depuis deux semaines environs, ma connexion internet s'est désactivé sur mon téléphone. J'ai besoin de soutien technique pour résoudre ce problème SVP.Merci d'avance!

Password not accepted and password reset doesn't work

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help." I receive the email but when I click on it, it says its expired.  Can I get assistance to help me reset my password.  Thank...

Rambo9902 by Great Neighbour / Super Voisin
  • 506 Views
  • 1 replies
  • 0 Bravos

Community notifications not working?

Am I the only one not getting the little red notifications at the top right corner of the community?I think is started (or I guess I should say "stopped" ) sometime today, since I had them when I first came here today, but I'm not having new ones an...

Resolved! Cash Money text message? and may be charged for replying

Hi Folks, A random text from unknown that requires me to reply Stop to end msgs, when I reply stop I get a message this may cost ME.. money ? I thought this stuff ended 10 yrs ago.. what is the best way to approach this crap. Cheers

Roadtrip100 by Great Neighbour / Super Voisin
  • 2670 Views
  • 11 replies
  • 0 Bravos

Dear Public Mobile

Dear Public Mobile, I just wrote you a letter about things which are weird and fun facts.Let's start with the fact that i've been with Public Mobile Since Feb 2010. Since Opening.I always look forward to new improvment and things. I can see that thin...

Ionut by Model Citizen / Citoyen Modèle
  • 2395 Views
  • 6 replies
  • 4 Bravos

Resolved! access voicemail with no voice plan

Hi, A few weeks ago I received a notification on my phone saying I have 1 voicemail. The weird thing is I have a data-only plan (using voip for talk+sms), so I don't understand how anyone could leave me a message (I didn't even know what my phone num...

philippevk by Great Neighbour / Super Voisin
  • 1233 Views
  • 3 replies
  • 0 Bravos

Sim card purchased 9 days ago, still not delivered

I lost my sim card after switching to a foreign sim card while travelling. I ordered a new one 9 days ago, got a shipping confirmation 8 days ago, but there hasn't been any updates since. It shouldn't take that long if it's XpressPost and I live in T...

teleporting by Great Neighbour / Super Voisin
  • 766 Views
  • 2 replies
  • 0 Bravos

My review: “In Good Times and in Bad Times”

This vow was given to Public Mobile on April 29, 2016 when I signed up.At the beginning there were awesome times in the little family where peace and quiet kept us going strong together. The bad times started when Public Mobile gave us a scare at the...

ute1978 by Deputy Mayor / Adjoint au Maire
  • 8128 Views
  • 6 replies
  • 6 Bravos
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