Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Oreo update OPM1.18104.234 for Telus Essential out...

The update finally came out for Telus. Security update, bluetooth fixes, and support for MQA (Master Quality Audio). Still monitoring for any major issues.... none so far.

Add on unlimited text

I just signed up for the $10 plan with PM less than a month ago. The lady at Walmart said that I could add on unlimited texting for an extra $5 a month, but when I go to "add ons" this option does not exist. Does anyone know how I can do this?

Erroneous transfer information

So i have activated my sim card but haven't been able to use it yet. It seems that the service is still unavailable. I do think i provided the wrong information for my transfer from chatr, is there any way i can rectify this? Thanks!

SIM Card change

Hi, I need help changing a SIM card on my account. I am not able to access my self serve. Can someone please help me

Resolved! Did anyone else just get a text from Public Mobile telling me to switch to Koodo?

Very confused.Just received a text from public mobile that is encouraging me to look at Koodo's new promotion of Canada wide talk and text and 4 GB LTE for $45 a month. Seems basically the same as what Public Mobile is offering. Why would they encour...

Resolved! I purchased my SIM at a Walmart, and the employee didn't mention the promotion.

Hi there, I see the wait times for customer service chats are really long, and knowing that this service is community driven, I thought I would ask this here. I purchased a Public Mobile Sim yesterday, and when I went into the Walmart, I spoke with t...

Resolved! What are the 3G speeds on the 4GB plan?

Just picked up the SIM. I noticed that LTE seems to work too. Is it faster if I keep my iPhone on LTE or should I switch off the LTE and just use 3G?

Lost phone

I lost my phone this week. I doubt I will get it back. I have put my account on hold. Is it possible to keep the same phone number when I buy a new phone?

Resolved! why does my account show that I owe $8?

Resolved! Fake Threads and Questions

Has anyone else noticed a drastic increase in "fake" questions and discussion threads? I'm talking about the threads where it seems like (at least to me) that people are asking random "where do I buy a sim card", "does province-wide calling include ...

Resolved! Data add-on question

Not surre if I'm posting this in the right section -------Data add on questionHi - I just added 200 mb of data to my plan and still have not powered on my iPhone.........BUT I just noticed some of my data has already been used -- what happened? Cut a...

No Carrier

my phone no longer shows PM as a carrier. It is just continually searching. I can't make phone calls and if I send a text, it shows undeliverable.

New Phone

Hi Community, I am looking at purchasing a new phone. Which route did you go? I prefer not to do Kijiji or Ebay as I have been almost scammed on the sites Thank you

Competition

I was on my Facebook account today and Chatr is trying the same promo that Public Mobile has. I saw an advertisement pop up and went to the website. I am not sure why anyone would want to jump ship for an in-zone only coverage. They are offering the ...

Data add on question.

Data add on questionHi - I just added 200 mb of data to my plan and still have not powered on my iPhone.........BUT I just noticed some of my data has already been used -- what happened? Cut and pasting below from my account page showing that 5.293 m...

Resolved! Referral Rewards

Hey Gang, What happens if someone referred put the wrong area code in and therefore the number didn't reject the referral? What is the best way for this to be rectified? Thanks

Port issue - Can't receive phone call and no moderator response

I just port my 2 phone numbers from fido to public mobile and now I can't received calls.But I can dial out and send text. I have send PM to moderator but no response. Hope someone can resolve this for me.

Resolved! How long does it take forWalmart credits.

How long does it usually take for the $20 Walmart credit to be added to my account?

How long until my plan reactivates? Changed my credit card & payment is showing on Visa

I forgot that my credit card details changed, and missed my scheduled autopay date yesterday. This morning I noticed and updated my credit card info on my account. I clicked yes to autopay. I checked my Visa, and the charge is pending there. I still ...

Resolved! How can I pay my plan fee without using a credit card?

How can I pay my plan fee without using a credit card?

Resolved! How does one customize their avatar

How does one customize their avatar ?

My Phone shows unregistered sim

I got phone today and it shows unregistered SIM. Can you help what might be problem?I see that the phone is reported lost or stolen and my friend was using it on telus until today when I got it from him.

Resolved! The $10 Plan is the only way to go!

Why would anyone choose any other plan then the $10 plan? Just get it and add on to it - for example in addition to the $8 add on for 200 long distance voice minutes. For only $30 gets you 1 GB of data that rolls over. You can use this almost for ev...

Add ons is the way to go

I think that with PM add ons is the only way to go because they do roll over and never expire until they are used up.——— For example if one selects the least expensive $10 plan for only an extra $8 will get you 200 additional long distance voice minu...

transferring to public mobile

I have three phone lines that I'd like to potentially transfer over to public mobility. is there a price advantage to bringing them all over at once?

Resolved! Plan Expired?

Credit Card expired for autopay. Payment declined. Updated credit card and made payment for amount due. Amount due is now $0 and available funds match plan amount; however, self-serve overview still indicates Plan Expired. Will the system correct its...

Calling into the US

Hello, I have recently transferred from Chatr to PM with a plan for talk & text to Canada & US. However, when trying to call into Puerto Rico (yes it is part of the US) I get an error message saying that I cannot make calls into this region... This i...

Public Mobile has their own CSC code, PMB!

Recently switched over to PM from VM with my wife who has an Samsung Galaxy S9. To get rid of the bloatware that was installed by VM I thought to change the CSC back to XAC (the default multi-csc sales code for Canada aka the sales code of devices pu...

Resolved! Moto G5 Dual SIM - Why Can I Not Get Mobile Data to Work on My Mexican Telcel SIM Roaming on Rogers?

Hi there. I have just started using a Moto G5 dual SIM phone. One SIM is Public Mobile and the other is Telcel, my carrier for when I'm in Mexico in the winters and which roams on Rogers when I'm back in Hamilton, Canada. Data on Telcel is cheaper...

FRIEND LOCKED OUT

CAN A MOD PLEASE CONTACT ME? A FRIEND HAS LOCKED HERSELF OUT OF HER ACCOUNT DUE TO AN EMAIL ADDRESS SHE NO LONGER HAS ACCESS TO AND ALSO FORGOT THE PM PASSWORD SHE USED WHEN SHE SIGNED UP.