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Port issue - Can't receive phone call and no moderator response

THnewuser
Great Neighbour / Super Voisin

I just port my 2 phone numbers from fido to public mobile and now I can't received calls.

But I can dial out and send text.  I have send PM to moderator but no response.

 

Hope someone can resolve this for me.

 

 

 

6 REPLIES 6

THnewuser
Great Neighbour / Super Voisin

Issue is resolved with the moderator.

 

Thanks everyone for your support.

 

 

@THnewuser,

 

You haven't said if these are mobile numbers, or landline / voip  numbers.

 

There is a signifigant delay for the latter.  Days actually.

 

However, if you haven't sent a PM to the moderator+_team, please do so, but not, as there is a promo, response times will be longer than normal (we've experienced this before on other promos)

 

THnewuser
Great Neighbour / Super Voisin

It has been over 15 hours after porting.  But still can't receive phone call.

 

Anyone know when will the moderator response to message?

I have sent message to moderator for few hours already.  But still no response.  

THnewuser
Great Neighbour / Super Voisin

I already tried what you said before and my mobile network is showing public mobile.

But still can't receive phone call.

 

MacMe
Deputy Mayor / Adjoint au Maire

It took about 2 hours for my port to be completed.  The following steps might help:

-Reboot your phone

-Power off  your phone and remove the SIM.  Re-insert and power on

-Go into your phone's Cellular Network settings and manually select Public Mobile as your Network Operator.

cmatassa
Model Citizen / Citoyen Modèle

Hi @THnewuser,

 

If you just started the port for your phone lines, the process may take a few hours to complete. 

Need Help? Let's chat.