Day two of new subscriber not being able make or receive calls

[MelvinSeaward]

I started the process of signing up as a new customer, with new number yesterday morning at 7am… it is now 11am of the second day.

my account is set up, and the sim is activated, and I am able to send sms messages, and can use data… but I can’t make or receive calls. I have gone through a ton of troubleshooting with a cs agent and last afternoon they give up and said they entered a ticket with tech support team and asked for my alternate contact info. I’ve gotten no response from the tech support team, and 3 hours ago I responded to my private message thread with cs agent asking for an update, or if there is a phone number I could call to get this resolved today, and have gotten no response.

I doubt there is anything that the community can do, but I am one totally frustrated customer, thanks for listening to me vent

[MelvinSeaward]

I never said I couldn’t log in to public mobile.

I opened a ticket through the chat bot, and got a cs agent to try things, and walk me through the troubleshooting I outlined in another response all day yesterday, but at a certain point they threw up their hands and “opened a ticket with the tech support team” and then stopped responding and I have had no response from their tech support team now approximately 24 hours, despite asking if there is any update.

[slusagm]

you need PM support to check if the sim was setup properly 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MelvinSeaward]

Tried the sim in two other phones, same behaviour, one of the phones on an outbound call attempt gave a slightly more descriptive message, saying call failed no mobile network. But what is strange is that I can’t call 611, the voicemail number, but I get voicemail notifications, and can use sms and data. If I couldn’t reach the mobile network, why is it just screwed for “phone calls” in and out only?

tried resetting the network connections, tried turning the phone off for 5 minutes and turning it back on. All of these steps so many times I can’t even count.

the phone works when I put a bell sim back in, and I have checked with bell that the phone is unlocked.

cs agent seems to have given up and “opened a ticket with the tech support team” only for that to have gone into the abyss.

[TheSterlinger]

Ok, did you get a chance to test the sim in another phone to see if it works? So what are they suggesting?

Did the phone work prior to coming to Public Mobile?

I guess you have to keep working with them for a fix.

[MelvinSeaward]

Physical sim, picked up in Calgary at telus store. The phone (galaxy a5) doesn’t support eSIM.

[TheSterlinger]

@MelvinSeaward  sorry to hear about this issue. I hope they will fix it for you soon.😏

Did you choose esim or physical?