Ported number (Rogers > PM) - Calls/SMS/Data work - iMessage/Facetime doesn't

[MattGruden]

I ported my number from Rogers to PM and everything is working. Calls (incoming/outgoing), SMS and Data. My old Rogers account no longer shows my phone number on the account, the SIM doesn't work for calls/texts. My phone number goes to the PM Voicemail.

All and all great.

It has been 12hours but I have yet to receive a text from PM saying the transfer is complete AND iMessage/Facetime isn't working. I tried turning them off and restarting and resetting the networking settings but neither seems to have worked. I wonder if the issue is I haven't received the PM text yet saying it is complete

[Handy1]

@MattGruden  try turning off face time and iMessage and go to phone settings > general “shut down”

wait 2-3 mins and turn phone back on and then go turn on face time and iMessage and test  again 

[hTideGnow]

hi @MattGruden 

first , remove the Rogers sim card (or disable if it is an esim), then  reboot your phone with the PM sim card and check if you can receive inbound calls

if inbound calls work, then the port is completed

for iMessage/Facetime, go to the settings, remove the phone number, reboot phone again and go back to the iMessage settings and enter the phone number again to reregister