Payed for publicmobile. got simcard, now the app wants me to pay again

[PublicJake]

So i just received my simcard today. then logged in the app, as the website login doesnt work. Now the app tells me to sign up again for a plan and then i can set it up. Which makes no sense... it should be going to the step where i transfer my number to the new simcard.

Any suggestions?

[hTideGnow]

hi @PublicJake of course no need to pay again 

if you paid already, login the app now and it will continue the subscription with the phone number step and will ask you to enter the sim card number 

[PublicJake]

Yes, i am in the app, do I have to pay again? I already paid...

[hTideGnow]

hi @PublicJake yes, all activations Ned to use the app to complete 

if you have trouble logging into the app, ask support to help

 you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437