Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought extra 3g add ons on September 4th after my data wouldn't work. And it hasn't worked, even though my subscription renewed only on Aug 24th.
I put in my new credit card and try to pay but I get a reply that you can’t process my payment right now Help haw do I get you to accept payment?
My number transfer was never completed. Instead of porting my old Petro-Canada number, Public Mobile activated a brand new number but told me my old number had been ported. My old number is now out of service, which means it was never properly port...
Hello all,We've been with PM for about 6 months now. We live in the Georgian Bay area of Ontario and travel extensively in the Orillia and Midland regions. We are constantly losing reception and experiencing dropped calls frequently. Our service o...
My plan is $16.95/ month total and preauthorized payment. I had $30.00 total points worth in account but only $15.00/ month can be used each bill. How can I pay the $1.95 balance?
My husband & I both have public mobile accounts. Can we use the same Master Card for both payments?
I am trying to call a local area number (416) and after about 15 seconds it drops the call and looks for provider.Please help
Cannot call toll free numbers
removed spam
I ordered a SIM card on-line and paid for it in July 2025 but still haven't received it in the mail. What do I do?
Hi, I’m stuck in the middle of porting my Rogers number to Public Mobile. Because my Rogers line was switched to an eSIM data-only plan, I can’t receive the SMS confirmation to approve the transfer.My Public Mobile eSIM is already active but the port...
Over past several months my bill has not reflected the AutoPay $2 off/month. Please rectify with explanation.
I signed up for a e slime plan but phone doesn't work for it and bought a sim card to activate
I purchased a new ESim on my new phone through the Public Mobile app and now it is stuck in "Activating". I tried to purchase another one but the issue continues. What should I do?
I already pay $25 for my plan with 1 GB of Data but I see there is a new $25 plan with 4 GB. Why can't I upgrade to the new $25 plan?
I recently bought a Public Mobile plan and SIM card and I'm currently trying to transfer my phone number from Bell. I responded "YES" to the transfer request from Bell immediately and then received this message from Public Mobile:"Hey, it's Public Mo...
I just subscribed to public mobile subscription, however I can't download the app since my phones region setting is not Canada. Can I switch to physical sim or can esim be sent via email to me
I was attempting to log in to my Public Mobile account to check my usage. When I reached the "confirm your identity" page, it says to enter the 6 digit code that was sent to a number ending in 115. My number does not end in 115... I logged in a few d...
Hi. Wanted to ASK IF MY OLD phone may be locked as when I put my current phones sim in the older phone I have, it says I need a sim me lock cp ???I tried oooo. 1234 and the one for my current cell as well but none work, came from T Mobile and gu...
My son inserted the SIM card to his phone before I could complete the activation. Now I cannot do anything. I am getting the INVALID SIM CARD message. Do I need to purchase another card?!
I am having trouble with my payment as I have my profile name as Jen and it should be Jennifer. how do I change this?
It's been 10 days. I haven't received Sim card yet.
Hi, I hardly ever ask for help here. Yet , I do need it now. I am puzzled since i can use the Internet outside the house. It says here that I have used 0 data, when I just checked a few minutes ago. So how can I get to use my phone again , with my p...
For the last week either I cannot hear the caller or the caller cannot hear me when calling each other I have to call the same number three or four times before to next properly frustrating expensive and starting to piss me off
Hi I am a former public mobile user and need a copy of my old statement for tax purposes. I transferred out of public mobile to another provider but was not aware that I would lose access to my account so quickly. Please advise. thanks!
I purchased us talk and text with points but I am in the states with no wifi. Does it activate automatically?
My esim did not work. Now I cannot access my account because it wants to verify with the phone number on the esim. I bought a physical sim and need the number transfered on to it. Somehow
I can't log in to my profile. I'm using my saved information on my phone with my fingerprint, and when I log in, Public Mobile sends me to a generic page which instructs me to set up my new acc't.Anyone else had a similar issue?
I recently needed to use wifi calling as I was unable to obtain network. Had i known about these two limitations i may have reconsidered another provider. When will pm provide wifi calling and improve the access to other networks
How to re activate my number?
