Payment

[RonUnruh]

Have 1 account but 2 phone plans.  Payment on Nov 14 for one plan but not the other.  Service for second phone has stopped.  Need to pay fpr second plan which it used to do in the past.  Recently lost card and switched card, now only one plan is paid for

[hairbag1]

@RonUnruh 

just so's you know...you only have 1 account per phone plan. That is; each account is separate for the other although you can pay with same payment card. You could try getting payment vouchers, then dial 611 with that cell to add the vouchers and Resume service.

[hTideGnow]

hi @RonUnruh 

do you have 2 different email logins for the 2 accounts?  PM system is one email for one account, so, you must have two

if you don't know the other login, ask PM support agent to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

And if you want to resume service quicker, buy a voucher from Shoppers Drug mart or Rexell and load the voucher by calling *611

[samsunga31]

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@RonUnruh wrote:

Have 1 account but 2 phone plans.  Payment on Nov 14 for one plan but not the other.  Service for second phone has stopped.  Need to pay fpr second plan which it used to do in the past.  Recently lost card and switched card, now only one plan is paid for

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Hello.

You have two accounts and two phone plans. There is no such thing as one account with two phone plans. Each account has to have it's own email address. If you don't know the other one, you may contact a csa for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437