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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Talk and Text Add on not working

Good evening, I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.

PUK code

Where and how to get the Puk code for my SIM card?

Resolved! what is the current Customer Service name for private messages

I tried to use “ CS_Agent “ today, which I used many times last year . But it didn’t allow me to type that in. Instead “ CS” showed up. I sent a message to “CS” , however many hours have passed, I still haven’t received any response. I don’t know if ...

American credit card

I need to add my credit card which is has a US postal code but the app doesn’t let me. Even tho there is a disclaimer stating that it’s allowed. How to I do this?

How do I know when porting has failed?

Hi all,I am porting my current number over from my old provider. I was on a plan through work, so they pre-authorized the port with the old provider this morning, knowing I would be switching it tonight. I told PM to port it over, gave the IMEI (I do...

Cannot use my voucher to pay for bill

Hi can someone please help me to check on my voucher. I just bought a voucher today and I entered it into my account. It showed successful message and then when I want to pay, all voucher disappeared. Please help me process my payment with voucher.

Resolved! Data not working

hi I just activated my Pm account yesterday and my data doesn't seem to be working I have an iPhone and everytime I turn my wifi off to use data it just says to turn data on or connect to wifi and it won't let me set up a personal hotspot either? Hel...

Old Loyalty Dollars

When I get switched to the new points system do my loyalty dollars convert to points? IE, I receive $5 off my monthly bill now. Will I receive 50 points for my past 5 years (and then 10 points per year thereafter)?

My old community account?

Why I can't login in using my old community name is a mystery to me. Has something been reset? I couldn't use my previous moniker as it was already taken when I tried to register with my old one. Any information on this topic would be really valued.

Can't send pictures from iPhone users

I haven't been able to get pictures from iPhone users on my Android lately, or vice versa. I've turned on group chat and SMS, reset the network settings, tried turning it on and off, turned on and off airplane mode, and have done pretty much everythi...

Unable to send sms with esim

Hi!Just got an unlocked IPhone 13 and switched to PM with the 5G plan. Everything works fine except I cannot send SMS. I do receive SMS however and of course MMS. Each time I try, I get a message that it was not sent. Can someone get me thru this ple...

Resolved! Missed Port request from Telus

I missed the text from Telus to port my number over in the 90min time frame. Telus said I need to request public mobile to resend the port again. How do I do that?

Port in

Payment complete but cannot activate

I cannot access my account page after logging in

After logging in, I am sent to the activation page. I cannot get to my account at all. It is asking me to activate a subscription as if I’m a new customer.

phone #

When I switch to public domain do I keep the phone number I have now?

Not receiving call

Got eSim card install, everything seem to be working good except when somebody tries to call it goes directly to voicemail, they can leave a message but I m not even getting it. I am able to call and text and able to receive text. my previous physica...

Resolved! Cannot connect to open ticket page

I cannot seem to get connected to the open ticket page even though I am signed in

Resolved! Voice over LTE

Do PM 5G plans support VoLTE?

New account

My daughter had her phone stolen and has been unable to access her PM account despite days of messaging with a CS agent. Can she open a new account using a different email address? I’m thinking this may be the only way to get her service through PM.

Can I speak with a human on the phone with Public Mobile

Hi, so basicaly my mother have a number with public mobile but broke her simcard and then when I try to help her get a new one with her old number it says that i need a code (sent to her number) that she can't possibly get sin her Sim is broken. It h...

Resolved! Subscription renewal date Referral points May 1st

When the legacy rewards customers are forced to move to the point system on May 1st does that affect or subscription renewal date or the date that referral points will be added to our account? Right now I get the referral points a few days prior to...

How can I chat with a agent

5g shows on iPhone in us but no connection

I am in Boston and have us/ can 5gplan,5g shows on phone but loose my internet ,have to switch back to lte which is very slow.

Support

new phone number

i changed my phone number because I've been getting so many spam calls. I did it a couple hours ago, but now trying to update all my places with the new number, its saying its sending the code to the new number, but I'm not getting any of them. Th...

No phone

Resolved! New account Sim credit

Hello, I signed up for Public Mobile on March 4 choosing to purchase a Sim for 10 bucks and have it mailed to me. I never received the mailed Sim so i opted to buy one. The sim that was sold to me was a Public Mobile prepaid Sim and it cost 20 dollar...

Resolved! Refer a friend

I referred a friend and they put in the code but I never got confirmation that I did so, when will we receive confirmation on the refer a friend bonus? We both didn’t get any confirmation so we think it did work.

Resolved! iPhone 7

Have a older neighbor he has an IPhone 7Does anyone know if the phone will work using a SIM card?Like to get him switched over he’s paying almost a 100/month through Bell.

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