Community

5 G Plan

Why is it that I can use WhatsApp, Facebook and Instagram but can't access search engines such as chrome or my apps on my plan?

Number transfer isn’t working

I followed the steps to transfer my number from Rogers to PM using a physical SIM card and have waited more than 5 hours. I’m not receiving incoming calls or text messages so I know my number is not ported over. I answered the text within 90 minutes ...

Dropped Calls

I have tried everything to attempt to resolve the dropped call  issues I have been having  including multiple sims/ Esims,  New Iphones  ,reset network , change to 3G or 4G instead of 5g on or 5G auto  and the list goes on . I have asked for a couple...

The Unlimited Data Plans were removed

So a few months ago I subscribed to an unlimited data plan and now its nowhere to be seen, im wondering why this is no longer an option and why it was removed without notifying me of my plan changing.

Transfer number from Lucky Mobile to Public Mobile

I applied to transfer my number from Lucky Mobile to Public mobile when activated the esim card 4 hours ago. But so far, it didn't complete yet. How can I know if my transfer succeed or not? Now I can make phone call but can not receive call or text....

Taiwan Add On Roaming

Hi there!I know there use to be a US roaming package I could add on to my plan for trips to the USA.I am not sure if Public Mobile is offering to other places like Taiwan?I know others would purchase phone cards where they go but I would be so much f...

Refer a Friend Prior to Recent Changes

Hi there,Just curious if others have had the same question. I have been with Public Mobile for many years because they seem to value customers with rewards for prompt payments, friends referral, and added bonus with each year we stay with them.Howeve...

I got information my account is suspended

How is that possible when I have a credit card on file in good standing.My email id is **@** My phone no is 1-###-###-#### . I would appreciate if I get an answer for this.Shobana 

Canada-US plan

If I have Canada-US plan, can I make phone calls to a US number while I am in USA?

Dropped calls

I switched to PM from Koodo about 1 month ago. Nearly all of my calls drop around 10 minutes into the call. I never had dropped calls with Koodo. It's happening with my new samsung s23 as well. I'm in midtown toronto so reception shouldn't be an issu...

Charged twice

I was charged twice this month, not sure how to fix this also really confused about the help line offered, seems to be a very confusing system that purposely makes it hard for people to get help! can someone let me know how to reach an actual Public ...

Not receiving some iPhone texts

I've had service for public mobile for years.  About 6 months ago I stopped receiving texts from two friends who both have iPhones.  I receive some texts from them but not all.  Sometimes texts are delayed.  It's getting really annoying I don't know ...

Update Payment Method

When I log into MyAccount, there is no option to access payment methods. It takes me back to the page I started on. 

Samsung A52 5G with no 5G

I recently signed up with PM with no issues except my 5G was no longer working...only LTE.I had 5G with Virgin before I switched. So I contacted PM through a ticket & they were doing all they could do to help but this seemed to be a problem with some...

Transfer Koodo prepaid #

I would like to transfer my koodo pay as you go plan to Public Mobile. During the process Iam getting a pop up box stating Iam not a candidate to transfer my number to P. Mobile. Can you please walk me through the steps to get started with P. Mobile ...

My prepaid phone bill

Hello Team, hope you are doing good. I am surprised to see that my plan is over charged my credit card by $5.please refund as soon as possible.thanks for your help 

I was charged twice for my first month with public. trying to get a refund for the second charge

Hello,
My credit card was charged twice for the first month with Public Mobile.This is an error and I would like to get a refund for that second charge. I don't have access to my account anymore because I have moved to Rogers and the account was dele...

Need help setting up account

@CS_Agent - please assist

Loyalty rewards on new program

I noticed I did not get $3 off worth of points under this new rewards program. I have been with Public for over 3 years. How can I get this corrected? 

Payment

My bill was paid but they suspended my account 

Subscription Usage Chart incorrect for 3months + now

My subscription usage chart has been incorrect for more than 3 months now. The "minutes usage" section is ALWAYS stuck on "8 minutes used" and has been like this ever since I started using public mobile earlier this year. This is the same problem whe...

Data

I have 14 gigs of data but when I’m not connected to wi-fi it won’t work. I have all apps in my cellular data menu turned on.Can anyone help me with this?

Subscription

How do I register for a new subscription. Even though I have paid my public mobile bill it states my account is not active

Full price on 1st month of transition to Public points from old rewards program

Did everyone who just transitioned to Public Points from old rewards pay full price of their plan in 1st month?and then receive any referral points after renewal so the potential credits in 15 point allotments can then be applied to 2nd month going f...

My calls have dropped out ...

Today i've had four calls "Call failed" in the middle of a conversation... I can dial fine.. I can speak for a few moments and then it gets disconnected with a "call fail" . and it's happened multiple times before.. not impressed... Any idea of a fix...

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