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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2680 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17777 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28964 Views
  • 184 replies
  • 27 Bravos

STILL NO REFUND FROM BLACK FRIDAY

ANYONE ELSE STILL HAVE NO REFUND BACK FROM THE BLACK FRIDAY SALE…. This has got to be the worst customer service ever. And honestly going on 4 weeks is unacceptable. 

BRenda18 by Good Citizen / Bon Citoyen
  • 756 Views
  • 16 replies
  • 0 Bravos

Resolved! Canada/US plan

HiNew here. I'm thinking about getting the Canada/US plan. I'm with a different provider. Someone mentioned I need a different SIM card? Not really sure what to do, please explain? Appreciate the help. Thanks

AngA by Good Citizen / Bon Citoyen
  • 557 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards and upgrading

I have asked this before, and people have said that you keep your rewards for loyalty and referral after doing an upgrade to a 5g plan, but just double checking - this message was included when I went to do the upgrade - what do you think it means? "...

publicsteve1 by Good Citizen / Bon Citoyen
  • 238 Views
  • 2 replies
  • 0 Bravos

Data Usage

Could you please help me identify, why I received a message that I have used 75% of my data into my 3rd of a new month for public mobile network. Impossible, since I have not been out at all and I have strictly used my own WiFi interface for data and...

RSD by Great Neighbour / Super Voisin
  • 184 Views
  • 2 replies
  • 0 Bravos

Account set up

Good day, I am trying to activate my SIM card and set up my public mobile account. I have successfully logged into the app but when attempting to activate a card I ordered it prompts me to select an pay again for a plan which I have already paid for ...

Maggiee by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos

Upgrading plan

How can I upgrade my plan to the $34.00 boxing week deal? The $34 option and the $40 option glitch out and send me back to my account every time I click on them. 

Leland10 by Great Neighbour / Super Voisin
  • 473 Views
  • 8 replies
  • 0 Bravos

eSIM dosen’t work & support neither.

eSIM dosen’t work & tickets dosen’t work…hello, i activated my plan today everything worked fine, i got charged, my number was transferred BUT NOW I’m stuck with no calls and LTE until all of this get fixed.I have an iPhone 14 pro max so the ESIM sho...

ArexTrinitii by Great Neighbour / Super Voisin
  • 484 Views
  • 10 replies
  • 0 Bravos

Bill Credit

I upgraded my plan,  3 times throughout December,   because the deals just kept getting better.  With any other company I've been with,   there are partial refunds.Here,   I have paid over $140,   and I see no sign of any refund. This is not cancelin...

Justin-time by Great Neighbour / Super Voisin
  • 275 Views
  • 4 replies
  • 0 Bravos

Porting out and getting a new number for my account

I'm considering porting my existing number away from public mobile and keep the accounting with a new number so I can keep my bonuses earned over the years.  Any idea of that's doable?

Cloud2 by Good Citizen / Bon Citoyen
  • 303 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't Access 5G

Recently swapped my PM sim from an old Samsung phone to a Note 20 Ultra 5G. I have a 5G plan however my phone never shows connected to 5G. Old bell sim would show/connect to 5G. Network mode shows 5G/LTE auto connect. Wondering if it has to do with t...

Steel387K by Great Neighbour / Super Voisin
  • 771 Views
  • 8 replies
  • 0 Bravos

Samsung j8 Compatibility

Hi community friends.I have a buddy that’s interested of switching from Virgin to public mobile. His only concern is if his Samsung j8 will work with Public Mobile Network. Will it also work with VoLTE?thanks 

Sony16 by Good Citizen / Bon Citoyen
  • 240 Views
  • 2 replies
  • 0 Bravos

An unpleasant service journey

Can anyone let me know if you encountered such a thing that a former reply telling you to wait for a period (like 10 business days) to see if any change happens, however when you come back and were so frustrated to be asked for everything from the sc...

Jiew75 by Good Citizen / Bon Citoyen
  • 441 Views
  • 6 replies
  • 0 Bravos

How to make payment, with no account info?

Hi, my parents cell phone lost service a month ago, and they forgot their email password so we have no account info.We think maybe it's a billing issue.Is there a way to find out if I need to make a payment, and how to make this payment?

JLvatron by Good Citizen / Bon Citoyen
  • 505 Views
  • 9 replies
  • 0 Bravos

Phone bill

I paid my phone bill but put wrong email need fix that right email is xxxxxxx@gmail.com  what using for this Edit by Dunkman: removed personal information.

Vicky5187 by Good Citizen / Bon Citoyen
  • 235 Views
  • 3 replies
  • 0 Bravos

Boxing Week plans

When I log into my account the boxing week plans for existing customers aren’t showing up when I got to change my subscription.

klegge78 by Good Citizen / Bon Citoyen
  • 859 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards vs. Points

Looking at savings, is it more profitable to keep using Public Mobile Rewards or should I switch to Points?Thanks!

bagel by Great Neighbour / Super Voisin
  • 750 Views
  • 11 replies
  • 1 Bravos

Resolved! Didn't receive payment

I received a text and was told that public mobile didn't receive my payment.  When I signed on I found out my subscription was canceled.  Credit card company says everything is fine and there's no reason why it shouldn't have gone thru.  I tried to p...

JenS11 by Good Citizen / Bon Citoyen
  • 440 Views
  • 5 replies
  • 0 Bravos

Resolved! On a 5G subscription plan, my phone shows an LTE connection.

So I have a phone mini 12 which is 5G compatible however, my connection with PM shows LTE. Is this standard for PM customers using all 5G phones or does this have anything to do with the phone settings? I do have a 5G subscription plan with PM. Thank...

Voicemail not working while roaming is us with no roaming plan

Just talking with tech support but no joy.Wondering if anybody has a solution for the following issue. Have a pixel 4a with dual sims. One with public mobile and an eSIM with an American phone number.  When in the States I do not by any public mobile...

dfeist by Great Neighbour / Super Voisin
  • 473 Views
  • 6 replies
  • 0 Bravos

error while activating step 6 of 6 "SUBSCRIPTION NOT ACTIVATED"

I am trying to get my sim activated.  I got to step 6 of my subscription and my credit card was charged, but I am stuck on step 6.  I tried to get help via chat but chat disconnects without responding.  I'm not sure where to get help now.  the app ch...

IMG_7577.PNG Screenshot 2023-12-18 at 2.05.06 PM.jpg
jon4425 by Good Citizen / Bon Citoyen
  • 532 Views
  • 8 replies
  • 0 Bravos

Resolved! 5g cost when not on sale

I'm looking at the boxing week promo. for 100 gB 5g at $50 - does anyone know what the price is when it is not on a promotion? 

publicsteve1 by Good Citizen / Bon Citoyen
  • 492 Views
  • 6 replies
  • 0 Bravos

Resolved! Over 2 weeks no sim in mail

Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all t...

raeann242 by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos
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