Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I ordered a new SIM card in 7 January 2025 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?
If I am in Mexico, and I call another Canadian in mexico (and that person has a canadian number), is that considered a mexico to mexico call, or a mexico to canada call? Thanks
For Potential New Clients - BE AWARE, you cannot active the SIM Card without a GOOGLE or APPLE Account!!!It is Very Deceptive for Public Mobile to NOT inform potential Clients of this Before having to waste hours going thru the set-up process only to...
For a few months now, the phone app never logs in. I click log in and abosultely nothing happens. No error message, i don't go to my account... I just stay on the login page. Not issue login in via computer, but it doesn't work with the app. I made ...
I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.
Hi,I'm transferring number from Telus to public mobile. I created an account and payments are done. I'm now activating the sim card using mobile app and stuck at step 6 while transferring the number. It's displaying the error message "subscription no...
Hi, I’m unable to make a payment for my son in his account. When I click on make payment, it won’t allow me to! He’s hiking and has no service. Is there any way I can make payment when I call 611 from my phone
I tried to change my payment option. I changed the card # etc. and they prescribed me again? What dod I do now?
Can I get a daily package when travelling from Canada to the US that only charges me IF I use the package, and only on the days I use it? All I can find are 15 day packages that are $15 a day. @members
My credit card was recently hacked. Therefore the one on file is incorrect. Sorry it was my fault for not informing Public Mobile. I am now using my wife's card until my new one arrives. The new card number is xxxxxxxxx.It is in the name of A M H. Pl...
My account deactivated after the credit card expired. Trying to get a new subscription and it tells me my SIM is already in use. How do I proceed ?
I am with Public Mobile and have been for many years now. I received $5 off with loyalty discounts, $2 off with automatic payments, and constantly received promos. I also have a YouTube channel with 20,000 subscribers and promoted Public Mobile in de...
How can i get refund since service did not work on device
My log in doesnt work on app or Myaccount after discontinued with Public Mobile, hence cannot access invoices and make payments. Could you please help? - Resolved.
I bought the iPhone 16 plus which does have a sim card but I had an old iPhone 7 plus and it is not the same size so where do I get the new sim card and activate my phone then? I live by Didsbury/olds alberta
I want to change my Plan will I loose my data from previous plan
Hello. My mom is currently with videotron and would like to transfer to her numer and service to public mobile. Is is currently in Florida for a few months and was wondering if she can to start the transfer while she is in Florida
Can anyone explain why I see an old plan on my Public Mobile phone app, but when I log in online it shows the correct newer plan?I changed my plan online on Dec 21, 2024. It was set to change to the new plan on the next billing cycle starting January...
I've been private messaging with an agent but then lost communication with her. Then another agent sent me a private message offering to assist me, but asked me for the "case number" from my communications with the previous agent. He claims the case ...
Hello community! I just learned that I can "unsubscribe" and pause my subscription for 90 days while retaining my phone number. I am traveling abroad and will be doing this. However, before I knew this information, I had already redeemed my public po...
I received a Koodo sim that I cannot activate
I can’t access my account I have no service on my sim. I want to cancel my account. How? I need to talk to an agent
How do I log in if I keep getting the Forbidden A1 error or it keeps looping back to the log in screen. I have tried restarting my phone and resetting my password already.
Your year-end promo which I subscribed to includes 1000 monthly long distance minutes to certain countries including UK and Philippines. I need confirmation that my current plan includes this feature as I don't see it in my account.
Contact me phone transferring problem
Hello,the compatibility check for Samsung ultra said it was compatible, now when I get to step 6 it says it is not supported. I reached out to an agent and they said they could not assist, and to come here.
I tried transferring my number to a new provider yesterday but now I have no cell service from Public Mobile or Freedom Mobilei also can’t access my account to see details of my account #
Hi,I recently switched from Virgin to Public Mobile. There was an error during the transfert.I called Telus and they offered the same plan... so I switched to them. Now Public Mobile charged me on my credit card AND I can't access my account, it seem...
how when traveling usa extend add on with out loosing service
