Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New Subscription

Hello - I am considering switching to Public Mobile and getting a Can-US-Mexico plan, but have a few questions. Does this plan allow unlimited calls and texts to/from all 3 countries as well as within all 3 countries. ie. when I'm in Mexico can I ...

Phone not compatible with ESim

Hello, I recently subscribed with Public Mobile for a plan via a ESim card. First the online assessment showed that my phone is compatible with Esim then when I was completing the subscription and activating my plan the app is telling me that my phon...

Port my existing number from Fido to Public Mobile

I have a quebec number from fido but i live in Ontario. Can I port my quebec number when I switch to public mobile? I will live in ontario

Resolved! Do I need roaming for Florida US phone calls

Hello I wonder if someone can help me out I have the $35 per month 50 GB data within Canada US and Mexico 5 gig speed up to 250 mpbs unlimited Canada, US and Mexico wide minutesmy question is when I fly to Florida do I need to purchase a roaming add-...

eSim

Hello. before I could install the eSIM the QR code became invalid. Can another email be sent?

I accidentally inputted the wrong account number when trying to port my old number

I received a text saying i’d get a call to help provide the right account number and resolve the porting process but I haven’t gotten one yet what do i do?

Number

I recently changed my number but is it possible to change my number back to my previous number

Ticket

How to raise a ticket or talk to customer care..?

Resolved! promotion from text message

I got a text message from Public Mobile 5474 that offers me a chance to switch to a better plan and price. I am wondering from "Public Mobile 5474 text message" is a TRUE message or not? Since fraud messages are so popular now. Anyone know?

Resolved! Billing Address

Hello. If I change the billing address on my credit card (card number stays the same), do I need to change anything on Public Mobile's end for Auto Pay to keep working uninterrupted?

Refund SIM Card cost to buy from Amazon

I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?

Can not receive any text or phone calls

I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it what I have to do. Is it possible for Public Mobile?to send it by email?

Offer

Public Mobile sent an offer of $28/mth. I accidentally clicked yes. It was a mistake and I need to cancel it. I want to stay with my current plan of $25/mth. Please help.

Resolved! Desactivation or my voicemail

How do I deactivate my voicemail. I don’t need it, and with my old provider I needed to call my provider to get deactivated .. how does it work with public mobile

Eversafe has the wrong phone number associated

For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off. I cannot log in to my account to change ...

Unsuccessful port

Hello!! I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers numb...

Resolved! Is upgrade from 4G necessary?

I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually?

Technical Issues?

Anyone else experiencing issues with 2FA or logging into My Account using the website or app?

Text messages

When I'm not near wifi why do I have to turn on data to receive text messages

3G. $20 offer

Hey, I was offered a $20 plan that has 3 GB of data but it does not say if there are unlimited can wide minutes and unlimited text. Does anyone else have this deal and can you confirm the missing information? edited by computergeek541: changed the ...

Resolved! Is Call Control feature accessible through PM yet?

I’m quite discouraged about PM over the last week because there’s no feature available yet to my knowledge, like Call Control. As both Telus and Koodo have this option and PM is part of Telus, I don’t understand why this company doesn’t get it. Ever...

I NEED SOME HELPPPPPPPPPPPPPPPPPPPP

CAN SOMEONE PLEASE HELP ME TO ACTIVATE MY NEW SIM CARD

Resolved! Issue with payment card and ESIM

The browser wont let me add my CC card !! BUt the APP will !! The browser lets me pick ESIM as i did an IMEI check and it will accept that my phone has an ESIM but the app wont let me pikc that as an option!! I tried to run a ticket but it would...

Public Mobile is a bloody disaster

So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobi...

Resolved! Re new subscription

Hello I am really missed off , I have registered for a new subscription for my niece, however I used my phone to start the set up process I also choose a number from you public and now everytime I try to log in you are sending an authentication code ...

My husband passed away and I need to cancel his cell phone account

I need to cancel my husband's cell phone account. How do I do this?

sim card

I purchased a sim card and did not receive the sim card

Just switched to public mobile and have no service after 12 hours

Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?

Cannot Receive Phone Calls

CONFIRM YOUR IDENTITY To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...

Dual eSIMs in an iPhone causing issues.

I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...

Community

Forum Posts