Request for the refund of adds on Canada wide data plan

[Rabeya91]

I was in the Vancouver, BC, Canada airport today morning and going to USA. I wanted to purchase US data package but by mistake bought Canada wide adds on data 15 dollar/1 GB. I really don’t need to buy extra Canada wise data as I have few GB data in my existing plan use in Canada. Now I am in USA and purchased Roaming data 20Dollar/GB again. May I request you to cancel my Canada wise data and refund 15 dollar which I purchased in the morning. I did not use it at all as I was in the Airport at that time but I don’t know why it shows in my account that 6.6% has already been used? Hope you will get back to me regarding this as soon as possible.

[Rabeya91]

thanks a lot

[Meow]

Open a ticket and agent might refund you. But if you or your phone DID use data then it would be considered 'use' and I doubt refund be issues. It is worth a try, though!

You know, everybody could buy data, use it a little bit and then ask for refund claiming 'it was not me, it was a phone'...

[hTideGnow]

hi @Rabeya91 

PM is a prepaid provider and usually do not provide refund

however, in this case, they will usually help to put the money back as create, just open a ticket with PM support agent

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[slusagm]

@Rabeya91 yes, you don't want to keep the Canada only data as it has a 30 days expiry and it would be a waste

Just talk to PM.  Open a ticket using the Orange Chatbot icon on the lower right.  Just type your question Submit ticket and then select Contact Us to get to ticket open form