Please help me cancel my order of cell phone plan purchased just now

[JIANJING]

I purchased a cell phone plan of $29 monthly for 30G used in Canada USA and Mexico just now BY MISTAKE.  My name is JIANJING ZHANG. My email is wzk75@hotmail.com 

So Please cancel this order and refund the money to my account.

Thanks so much!

Jianjing

[Phil_Adelphus]

@JIANJING   You should tap the v in a circle top right of your post and edit out your full name and email address since this forum is not private.  Did you already have a plan with Public Mobile and accidentally changed it?

[HALIMACS]

By mistake? 

Did you intend to select a different plan @JIANJING ?

 ADDING:  were you porting from another provider?

[slusagm]

try asking PM for that.  But please be aware that PM is a prepaid provider, they might decline your request.  If they decline, ask them to remove the credit card so at least the plan won't renew next month

Without able to properly login you won't be able to open the preferred Chatbot ticket, but you can still message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@JIANJING  No worries just ask support to help cancel it and remove the credit card info on file right away 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @JIANJING 

if the plan was not fully activated, there is a chance you can get the refund 

 submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage