Wrong number

[Agent007]

What if I ported wrong number and cannot log into my account as the 6 digits number goes to that wrong number? However I was charged for the subscription. How can I cancel now the subscription if I cannot my account?.

[Agent007]

Thank you for sharing. It was very helpful. I contacted CS agent and they helped me to cancel account, however I was charged and currently waiting for the refund which should be done in 14 days.

[BKNS27]

@Agent007 

The owner of the wrong number must do the following:

- Reply to the text from the old carrier confirming with YES they are porting their number.

- They must reply to the text within the 90 minute window.

- The carrier of the SIM card must be the same as yours.

All 3 must be done to complete the porting…this will be slim.

Check you if the charges are Pending and not Posted.

Contact a CS_Agent to help cancel or to fix your mistake.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437