The dreaded Forbidden A1 Error

[kalamari]

I have been trying to access my public mobile account as I got a notice saying that I have used up 100% of my data. But accessing my public mobile account has failed as I keep getting the dreaded Forbidden A1 error. I have so far not seen an explanation from public mobile for this error. But my guess is the notorious buggy Eversafe software from Telus. As it is I had to walk to a coffee shop to get access to internet, as I cannot access my public mobile account to rectify the data depletion problem. All these problems are attributed by former CEO Alek Krstajic, who decided to get rid of phone customer service and bring about online forum customer service only. Meaning that with no internet, customers cannot have access to customer service.

[softech]

@kalamari 

PM does have customer service.  You will engage them by ticket or message.  We seen this login problem before and support agents were able to resolve.  You can reach out to them and they will sort it out

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there