Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I signed up a month ago and my data has only worked outside of wifi for 1-2 days and this was after resetting the network settings.I've reset network settings since, and data isn't working. I also tried to change the APN on my iphone 11, and my phone...
Why am I never able to start a chat. It always says something went wrong. How do I contact Public Mobile? I change my number but it’s never been changed on the app and it keeps sending notifications to my old cell number. this is beyond frustrati...
Privacy Officer advised to post this here for the closed account and inactivated number of 604 xxx5245 for M. GH. Ticker number and spacial attention is needed.
I have been having my number for 14 years. My account recently is closed by Public and my number is not now active. The Privacy office did not help. My number 604 xxx 5234 and user was [email protected]. please don't recommend public to peop...
The email I used to sign-up/sign-in is no longer active so I need to change my email so I can login to my account. There is no way to actually do this. HELP!The email that is associated with my account is ****@***Email: I can be reached at is ****@*...
How do I get my final payment receipt for an inactive account, when the help chatbot says to come here, and click on a chatbot...and there is no chatbot?
I'm thinking about switching to koodo for the 40 dollars per month 150gm plan. It looks fairly straight forward but it would appear that it move me onto an esim. I don't mind signing up using the esim option but I would like them to mail me out a phy...
Im in US and I have a data plan for the US. I'm unable to make any 1800 calls and my SMS messages are failing.Im on T-Mobile. I have turned my iphone on and off and no change.
I paid for a roaming add on as I was having issues with data even though I have a Canada, US, Mexico plan. I want to know if I can get the payment for the add on credited back to my account and have the add on cancelled?
Hi,My sons phone was stollen last night and he longer has access to the email used to set upp phone. Thus, no way to get code. How can i cancel account?
In a previous ticket, I was planning to close my account, but after doing research, I decided to stay with Public Mobile and instead transfer another phone number to my existing account. This meant that I would have two phone numbers on the same acco...
Hello, very frustrated new customer here. Trying to port my number from Koodo. No bill owing, I've gone through all the steps. I should be able to port just fine. I'm unable to get any kind of help doing this as when I try to port through the website...
Hi I am looking to suspend my services for next 60-70 days......as I am travelling outside the country this weekend if you have roaming available that would be great
Hello, The email that I had used for my account has expired and is no longer accessible. My phone is now active after buying a voucher but I need to get into my account to change the email and the credit card information. How do I do that?
Good morning, I was wondering how I can down grade my cell phone plan so that I can save some money off my monthly cell phone payments. I am only given the option for cell phone plans that are equal to what I am currently paying or greater.
hey, the website isn't processing my card info to be able to be processed so I can renew my account since it was put on hold after the card linked was no longer in use. I am frustrated that I can't use my phone properly as I should be and have been u...
