Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I am a new subscriber, I'm trying to sign up to the $20 plan but it just keeps jumping to the $35 plan no matter what I do.
I transferred my service yesterday, at first esim didn't work, now it seems to have installed I can use my data and text but cannot receive calls unless I reactivate my old sim card still in my phone, I have received a message from public that they w...
Hello, I am a new customer from Thailand. Because my phone's Google Play Store is region-locked, I could not download the Public Mobile app on my Samsung Galaxy Z Flip 7 to activate my new plan. To try and fix it, I logged into my account using the a...
I’m a new subscriber and I’ve been stuck on sos only for over 12 hours with no service. No response from public mobile support. Anybody have any advice?
Verification number. How do I remove old one and get a new one if I can’t sign in because I don’t have a valid verification number
It’s been a while, and my oldest just got their first phone. I set up their Public Mobile account and activated the phone about an hour ago. I used the referral link and saw the referral code in the form. New referrals should receive a $10 credit, bu...
Hello,I have the $30 ULCWUSMEX plan so does that mean my 30GB of data will continue working when I travel to the US and do I need to have roaming enabled? I trust this means I won't need a separate US addon when traveling there? Thanks.
So here's a Catch-22: New Galaxy A37 *requires* installation of a sim / esim during the initial setup process. It won't boot to Android until I give it one via QR code or activation code.So purchased a new esim using the PM app on my old phone, expe...
Hi all, trying to pay via credit card but it keeps highlighting in red the security number on the credit card, saying the number must be entered. Anybody get past this? Thanks.
Hi, I transferred from Fido to PM about 8 hours ago, and the first transfer request failed. the chatbot sent me a text to restart the transfer process. I replied to that text but still hasnt gotten the new text for a transfer request, and the port su...
When resetting password a two factor text seems to go to the temp number I was given when I first ported over and not to the phone my wife is using. How do I fix this so the two factor text goes to the public mobile number.
Hello,I am trying to subscribe but when I login it just shows a pre chosen package and can’t choose any packages. It just shows a pre chosen package
During the subscription to Public, I put eSIM option. But when I in the activation step-3 and found that the phone doesn't support eSIM. I bought a Public SIM card but need help activating it, as I can't option of changing from eSIM to SIM.
I cannot send any messages to cs_agent. Before I was able to send message for any queries but today I cannot. I tried to create a ticket but my issue does not match with any of the options provided. Can you please let me know what is the issue and ho...
I switched to public mobile from.rogers today and got this messaged Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origin...
After I change my phone number, my phone cannot get any incoming call and message. And one guy who use the number over ten years can get my outgoing call, my number is not change? Why app show its new number
Hi there,I cannot send any messages to cs agent. Can anyone please let me know what is the resean.Thank and regards,Foyzer
Hi, Ihave re charged my phone (prepaid plan) today, But I cannot access internet on the sim, but Call is working please assist.
I lost my email address, I would like to change my email address to another one, but I couldn’t find where I can change it? thanks
I used My Rewards points (25) for a US roaming (talk, text, 5Gb, 30 days) but it did not load to my account. My point total decreased by 25 but I don’t have the add-on plan. Now what?
iPhone on a Public Mobile physical SIM. Neither iMessage nor FaceTime will activate. Both show “Activation unsuccessful.” Toggling FaceTime on results in it switching itself back off within seconds.Regular SMS sends and receives normally, and data i...
I’ve bought a new phone for my elderly mother. I’ve ordered the SIM and phone plan but the problem I have is I am in Ontario and she is in Nova Scotia. The SIM is being sent to me in Ontario so I can set up the phone but that means the plan, and pres...
Just subscribed to public mobile with a new number but I can’t even make outgoing calls because I am getting a response “7B1 your phone is not activated on the network” . The fact that I getting this issue as soon as the number is configured is pret...
Hi, I would like to suscribe to this plan for 1GB and CAD 20 per month, I can select it but when I click on next, it changed to another plan (5GB CAD24), what can I do? Thanks in advance!
How do I change my pin?
What’s the best way to save money on Public Mobile
Hi there, I recently had my number ported out but realized that I need my bill from Jan-August 2026. Are you able to attach a PDF in an email to my email address of those bills? I have my account number.
how to do it? to change my plan to a lower price one? it looks like i can only change to a higher price plan, and can't go back to my original lower price plan
Hi, I see Freedom Mobile has a 5G 15GB plan for $25 (with auto-pay set up). Will you price match this offer?
I was offered a deal to get disney, Netflix and Amazon prime, do I have to give up my public mobile and go with koodoo for this to apply
