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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

A payment was taken from my account, but I have no service because it’s not accepting my old account

I punched in my old account number for Virgin mobile and then something went wrong. I accidentally closed it and now it won’t validate my old account number. You guys already took a payment from my credit card and I have not got activated yet.

I cannot update my payment info.

My Debit Visa expired this month and I received a new one, I've been trying to update my billing info to process the payment and it's not working. It doesn't tell me why it's not working. There's money in the account, the information is entered corre...

Forbidden A1 error

I have been with public for a few years now. Recently in getting this error and haven't been able to log in to my account at all. Different devices and different browsers, Android app... All same results. Please fix this!

Can't call a Cell Phone Number

Why Can't I call this one cell phone number (902-818-2794) from my public mobile phone but this number can call me with no trouble. I can also call this number from a Bell Cell Phone.

Dead Fathers Account

Cannot log into my deceased fathers account even though I am the one that made it for him and have the password but all 3 possible emails that could have been used are not receiving an email from you , obviously need to end his subscription . Would b...

Resolved! Switching from SIM to eSIM

Hey there, just recently subscribed but made the mistake of choosing the SIM card delivery (10 days!!) instead of the eSIM option. How do I switch it? Thanks

5GB Add-on not applied

Hey Public Mobile, I purchased a 5GB add on yesterday and was billed (receipt shown in billing under account) but was never applied to my data balance. Your AI chatbot was useless and sent me to a 404 error page when I attempted to open a ticket. H...

Phone suspended

So I went to call out yesterday only to find my phone has been suspended. I can’t reset my password to get into my account to see what the problem is so using my daughters account. And I can’t make a payment via *611 as I don’t seem to remember my 4 ...

Service on hold.

Today I went into my account. It said "my service on hold". I was on automatic payment monthly . I checked my account and it has been paid $31.45 on April 19 2026. Please check and thanks.

Card information

How do you remove your card information?

All plans not visible in app, can't change service as you must do this via app

All of the plans listed here https://www.publicmobile.ca/en/plans#4G are not listed in the app.I want to change the selected plan but on the web site I get`Already have an active subscriptionYou have an active subscription with Public Mobile. Please ...

Error trying to tranfer phone number

I just tried to move from a koodo (post paid) plan to Public Mobile. I got my old carrier's SMS asking me to confirm the transfer and plan cancellation, which I did. The app bugged out and I had to do the steps again. I asked (again) to transfer my p...

Resolved! Re: SMS not working since I switched to Public Mobile

same here

WHEN I RESET PASSWORD AND TRY TO LOGIN IT SAYS NO MATCH. THEN LOCKS ME OUT HELP

I AM GETTING RESET PASSWORDS SENT TO MY EMAIL. WHEN I CHANGE THE PASSWORD AND HIT LOG IN IT SAYS NO MATCH? NOW IM LOCKED OUT? I HAD TO MAKE THIS ACCOUNT TO SEND A MESSAGE TO HAVE THIS FIXED INSTEAD OF A CHAT? SALES SENT ME TO THIS STUPID WEBSITE? I C...

SMS not working since I switched to Public Mobile

Since switching my service, my SMS is not working. It's been 5 days. I already tried resetting my network settings

RCS

I am having a problem with RCS not working today am I the only one who has this problem today

Resolved! Network slowdown

I had an iPhone13 and now have iPhone 17 and having same issue. I ported over all info from my 13 to 17 and then in attempt to clear the issue, I wiped the 17 and reinstalled as a new phone loading everything new. Problem is it appears once Facebook ...

Increase in billing for with no change in subscription

My last monthly bill and the one before that have been $24. Before that my bill was $20. I have done nothing to change my subscription. This is a significant change, a 20% increase, in the cost and I was not notified of same. What is going on?

Change crédit cars. No phone

I do not have access to m’y phone since I change m’y crédit card

I accidentally added a plan to my existing plan

I accidentally added a plan to my existing plan abd want to cancel it and get a refund. Public Mobile online is sending me in circles and I really need help.

Resolved! change to talk and text only plan

I want to change my subscription from including data to just talk and text but when I select Change Subscription in my account no such option shows up. If I am not logged in I can see that option but if I select it and then log in it goes away.

port a landline to pm account

I get this message <Phone number not eligible for port> when i try to port my landline number to public mobile don't know what I'm doing wrong??

Nothing works.

How do I cancel my PM account? Porting from Rogers to PM repeatedly fails, PM's chat bot just loops my queries, attempting to use the PM web page on my browser just loops through endless cycles of security codes... I got on now (and I don't want to r...

How to get service in my area seasonally.

At my seasonal vacation property in the off season I get 120Mbps on LTE, but from May to October it drops as low as 10 Mbps. Which is garbage. Total bandwidth available should be increased during the busy season. I'm talking about anywhere along Geor...

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