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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

App does not take me to the dashboard

After I log into my app, it doesn't take me to the dashboard. Instead, it asks me to activate my account. How can I solve this?

How do i Cancel?

How do I cancel my subscription and close my account?

Resolved! -Number of Rings before Voicemail

I've followed your steps - code, voice mail number etc...but I'm getting an error message... Telus Message:Call forwarding connection problem or invalid MMI code...I'm running Android 12....what would be my next step?....

Resolved! 7B1

I can no longer make phone calls. I get the 7b1 error, "Your phone is not activated on the network", I have text and internet, but no phone. I have restarted twice. I looked at other posts, but all I got out of them was to call client care.Thanks,Jef...

upgrading phone - sim question?

Have an iPhone 13 am moving to an iPhone 18 pro max - do I need a new SIM card ?

I need to change my number

I need help

Why cant i renew my plan/account

Portal is not excepting my payment. Ive checked my bank accounts and everything is good there. Ive tried to do it from another device and tried it both through the app and website. But NOTHING is working.

Verification code sent to wrong number.

Hi, the verification code is not sent to my ported number but to a number ending in 616 which I suspect is the number of the Public Mobile SIM card I bought. My account shows te information correctly, I don't see where I coud update it. Thank you

Resolved! monthly subscription

leaving to over sea for tree months, i want to stop my Subscription, due on 25th of Oct, i want to cancel on 30th of Oct, do i lose Oct month paid?

Resolved! Puk code

Hi, I need help getting my puk code.@CS_Agent

Locked MyAccount

I clicked on this and it takes me to a screen that says, "private messages" but it doesn't allow me to type anywhere.

Cannot call or answer my phone this morning

I cannot make calls or recieve calls. Paid my bill twice even! When I try to call it says no active account. My son calls me. I see his call come in then it immediatly hangs up. I'm pissed off!

Why is PM randomly not supporting older phones?

My nephew received a text saying that his Samsung Note10+ (bought from Samsung Canada directly) does not support Volte and should upgrade to Telus by March 2027 or lose his service.Note10+ does have Volte. I even checked with Freedom and Fido, and t...

Credit Card

How do I update my credit card?

Transfer a Number from old phone to new

does it work

I need to cancel my subscription plan, as I am leaving country. How can I do that?

how can I cancel my subscription?

Public Mobile Voucher added yesterday to Success and now Outofservice Nofunds Message

Hi,I added $10 to my account yesterday via voucher payment method and now my account says outofservice nofunds. Could someone please look into this. Thanks. Voucher details#: ###-###-####Voucher Serial #: ############Receipt ID: #######Trans: #######...

Registration

Registration is incomplete after several attempts

how can i update my creditr card

actually im prertty sure this whole is trash. when i press my account there is no my account stuff at all. logging in an d out on muiple devices, no account. no nothing.. cant even talkt to chat support becuase it gets stuck in a log in loop. how daf...

bill pdf

Hi there,I just transferred my account to koodo and lost login access, but I need to access all of my PDF bills for 2026 please. Thank you in advance for your help!

Resolved! 5G

Does my Galaxy A17 phone qualify for the lower rate for 5G

Voice mail

Why do my incoming calls go straight to voicemail. If its a fix at you end , please fix it

Resolved! Retiring 3G

Hi, I received a test about 3G retiring and what does that mean for the phone you currently use? I have three, two can use LTE and not 3G and one can use 5G. How do I know what’s affected coming up March 2027

Retrieve my blocked number

Hello,Trust you're doing great. I'll like to know if my blocked number hasn't been been assigned to another subscriber. If is still available in the pool, I'll like to resubscribe on it. Thanks

utilisation

you say I used all my minutes for the period ending oct. 16. That’s impossible. Please verify.

Resolved! New phone

Hello,Would appreciate some quick help/advice on how I can transfer my eSIM to my new phone. thx

Unable to authorize number transfer

Yesterday, I registered both my husband and I, requesting number transfers. My husband is now able to send/receive texts but I'm still unable to. I have responded to the 2nd text from Public to reinstate the request to transfer as I did not get the f...

Resolved! Enhancement request around spam calls

When I was with Telus, they had a call screening option where it prompted the caller to press a specified number before connecting the call. It eliminated all spam calls.It would be so nice if they brought that to PM, but maybe they're using it as a ...

Lost account need help to find it

I have 2 accounts with public mobile. I am only able tonaccess one of them. I need help to hain access to the other

How do I cancel a phone line

I need to cancel a phone line and cannot find where to do it

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