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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Traveling to US

Do current Canada / Us plans include roaming and data when travelling to US?

Phones

I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...

Switch

Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch

Email reset

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer.

Resolved! Subscription Change on Renewal Date

Hello,I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 ...

Phone number issue

I just subscribed to Public mobile and imported my phone number from my previous supplier. When I call someone, they can see my imported number but when I text them, they see the new number associated with the new Public mobile Sim and not my import...

Charged even when unsubscribed

Hello public mobile, why have I been charged even when I unsubscribed I need a refund of the e last payment which was 38 dollars.

Resolved! Unregistered SIM

Got a new Samsung S20 but my public mobile is not accepted, it is showing message as unregistered SIM, the same sim works in other phone,

Email

I can't remember the email that I put on my account and want to know if its possible to change it with just the phone number

Anyone know how long I can roam in U.S. without issue?

I plan to go south for an extended period of time (a couple of months). Does anyone know if it is an issue that most of the usage is roaming? Thanks!

SIM not provisioned.

Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?

Getting Charged every Month from a service that I never used.

Dear Public Mobile,I hope you are well.I have been charged $40 from my Credit Card every month since May 2024. I want a refund since this wasn't my fault, and I was promised that the service would be cancelled. Also, I don't remember the phone number...

My subscription is currently on hold, but I have auto-pay

I am trying to pay with my MasterCard manually, it said it couldn't process. What's going on here? My card is working perfectly, just used today

Phone number transfer

I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. Please & Tha...

Refund international minutes

Hi, could I have the international minutes forwarded to my account? The reason is that I can't use them to call the country of origin.

Slow data

Wondering why the Internet through public mobile is sio slow, it is always booting me out of what I am Doing, it drives me crazy

SMS not working

Hi, I changed my carrier to public mobile. it’s been almost two months but my sms is not working I am not getting any messages in my phone.

SIM card number differs from Current Phone Number.

My SIM card number on my phone differs from my Current Phone Number. I was able to able to change my Ever Safe number to the Current Phone Number, but am unable to change my SIM card number. Is there a way to?

Regarding payment

My friend changed the subscription for plan effective immediately. His old plan was renewed just few days back. How will he get back the credit?

New client

Can someone switch to Public online or do they need to go to a kiosk?

Not receiving incoming calls!

Hi guys!! I did a number transfer yesterday, but for some reason, I can’t receive incoming calls?

I couldn't view my previous payment history in Feb - September 2024

Hi,After I upgraded my plan, I can't view my previous payment history of my old plan. I need to download the invoices

account number

I cannot login to my account. please help

Data usage

My data is being consumed during my sleeping hours??

Refund

esim not compatible unable to active looking for refund of $26. When I try to log in to open a ticket and enter in the code emailed to me I get an error message.

Plan Cancelled

I canceled the plan, and now, two months later, I was charged for the canceled plan. When I log in, I can’t access my account. I would like the amount to be refunded. How should I proceed?

Auto Renew Not Working AGAIN

This is the 2nd month in a row that the auto renew hasn't worked. Has anyone else had this issue? And when I go to make a payment it's showing that I'm subscribed but I can't use my phone at all. Then I have to find a link to go manually make the pay...

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