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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 976 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29822 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41641 Views
  • 185 replies
  • 29 Bravos

Resolved! Subscription stopped today due to Boxing week offer

I had upgraded my subscription from 34$ 50GB US/Canada plan to 35$ 75GB US/CAN/MEX plan and my subscription did not renew today. I tried to do a payment and it is not accepting it. I read the post about the work arounds like taking a 30$ plan, but th...

Anntra by Great Neighbour / Super Voisin
  • 256 Views
  • 7 replies
  • 0 Bravos

Link to Cell phone sets.

Does any one here use a link to cell phone set without a land line number attached to it?Panasonic?V-tech?AT&T?Does it work well? Any thing to point out good or bad?Thanks. 

SeniorCitizen by Model Citizen / Citoyen Modèle
  • 251 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone Recommendations For Seniors

My folks are in their 90’s, still in good health, able to drive and care for themselves. Although they have had cell phones in the past they currently do not have a phone but now are asking me to set them up with one. Problem is they have already che...

klr4evr by Good Citizen / Bon Citoyen
  • 297 Views
  • 11 replies
  • 1 Bravos

Resolved! Phone number error.

My brother while activating his new account realized that he had entered an incorrect phone number. Now he can’t receive a text message to go back into his account to try to correct his error. 

Wrightguy by Great Neighbour / Super Voisin
  • 173 Views
  • 6 replies
  • 0 Bravos

Resolved! Urgent help from mods - Stolen Phone!!!!

im locked out of my account and my phone was stolen... i need to reset my password and get my login code so i can get into my account!!!I already PMd the team this is urgent, I have access to the email and this is a business line

mbmbmb by Good Citizen / Bon Citoyen
  • 230 Views
  • 10 replies
  • 0 Bravos

Resolved! Esim

When I went to purchase a subscription I selected an eSIM it said my phone was compatible (iPhone 12) after my payment went through, I was prompted to download the app. After doing so it then told me my phone wasn’t compatible with eSIM. Now I am stu...

Bryan1412 by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

Resolved! Need help deleting an account I made

I made 2 different accounts because the first account I made wasn’t working. I made the second account to hopefully use that instead. Eventually we got the first account to work. But I am getting charged for the second account as it has my payment in...

HelenF by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos

Resolved! ESIM woes

Hello, I am having difficulties transferring from Rogers. I was able to create an account but the eSIM was set up on the wrong phone 

Jen12345678 by Great Neighbour / Super Voisin
  • 136 Views
  • 4 replies
  • 0 Bravos

Resolved! New subscription missing parts of plan I signed up for!

Plan show updates data amount of 75gb CAN, USA, MEX but doesn't show the 1000 mins talk for China Hong Kong India, Phillipines, and UK. Is it on my account still or is that deleted. This was a boxing day promo for $35/ month

Winghang by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Resolved! lost email

we lost my wives email we used to register her phone and we need it to port her number who can we call or what can we do to get this off her account

gentlejohn096 by Great Neighbour / Super Voisin
  • 133 Views
  • 5 replies
  • 0 Bravos

Subscription error

My subscription wasn't supposed to renew until the 20th just like it has every other month in the past but today it said it was cancelled Jan 18th  due to non payment I used services yesterday all day ie: YouTube and texting and calling  without a is...

Hk666 by Great Neighbour / Super Voisin
  • 148 Views
  • 7 replies
  • 0 Bravos

Resolved! MMS

Hello I used to be able to send and receive MMS with Telus, since I switched to Public mobile unable to send/receive MMS. Could you help me please?Thank you

NoshinShoae by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! Need Urgent help pls!

I had requested just a package change however it seems like it cancelled my current subscription and I no longer have any cell service! I need my cell service urgently. I can not see my old plan under my account and if I try buying a new one it gives...

Omar6 by Good Citizen / Bon Citoyen
  • 345 Views
  • 13 replies
  • 1 Bravos

Mexico

I have a twofold problem…1, I purchased US Canada Mexico package several months ago and it never reflected in my subscription plan on the app. I am currently in Mexico and not connecting to service. I insured that I was connected by purchasing a new ...

Rvdiddy by Great Neighbour / Super Voisin
  • 140 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't Access all Subscriptions

Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back...

Adira21 by Great Neighbour / Super Voisin
  • 198 Views
  • 9 replies
  • 1 Bravos

Phone wont make calls

My phone stopped making calls. I can text, go online, use messenger but when I call it will not connect. when someone calls me it goes right to voicemail. Any suggestions as to why? 

3bears by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

New subscription sim number entry

I am signing up using an existing SIM from my iPhone 12.  There are more numbers on my SIM card than I am allowed to enter in the format provided.  Which numbers do I enter?

Talison by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 0 Bravos

Resolved! Problem activating account

Hi - I just tried to activate a new eSIM this morning.  Everything was going great until I my phone couldn’t connect to the network.  I went into the settings on my phone and under turn on line it says activating, which has been going on for hours.  ...

Starburst99 by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 0 Bravos

Urgent Request to Renew My Phone Number

I’ve been a long-time customer, but I couldn’t pay my bill recently. Today marks the 90-day renewal deadline, and I was planning to make the payment. For some reason, I wasn’t able to pay, but I’m ready to do so now and really need to keep my number:...

OI by Great Neighbour / Super Voisin
  • 133 Views
  • 4 replies
  • 0 Bravos

Need PUK code.

My phone is locked out.I need PUK code. I already chatted with Agent about it but I don’t know if I can get it or not. Please advise me. Thank you. 

NoriT by Good Citizen / Bon Citoyen
  • 108 Views
  • 4 replies
  • 0 Bravos

Subscription change before due date.

My subscription is due in 11days but my data is finished. I can’t wait until then.How do I renew it.I also want to switch to an offer my sister has which is not available on my app. Can I talk to anyone?

Nanadave by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 0 Bravos

Login issue with the Public app and refund request

Hello,I signed up for Public today, and to my surprise, while the payment process went smoothly, I encountered an issue when trying to log in through the iPhone app—it simply doesn’t work. There are numerous complaints online about this problem, and ...

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