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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can't make calls bc you say I have no minutes left What?!

Never had this issue. Can't get an answer. I have unlimited calling, 5g plan. This is annoying. Public Mobile customer services is awful.

Customer service

How long does it usually take to hear back from a CSA? I am trying to unlock my sim card, I have already sent a ticket. It's been a few hours and it's during business hours.

eSIM Payment Failed

I have a physical SIM card in my iPhone 11 but need to switch to an eSIM as I purchased an iPhone 17. When I try to follow the steps to purchase an eSIM in the Public Mobile app on my iPhone 17, it says "Payment Failed! Please try again or use a diff...

remove credit card information from my account

I unsubscribe service. Please help to remove my credit card information from my account.Thanks.

Data? Messages?

Im on my new Samsung s23 5g and the standard messaging isn't workingIts asking me to use smsAnd data is very slowWhy is this happening? My data is 50gb and im in a big town

Need help with putting a new eSIM on my new phone

so basically I ended up getting a new phone and wiped my other phone completely removing the eSIM off the other phone unfortunately I cannot log into the email or the phone number that is associated with my account because I can’t access them right n...

iphone 16 call interruptions

i have a new iphone 16 with a recent update to IOS 26. Since acquiring this phone i will constantly have a call dropped during a conversation. There is also a significant delay in connecting upon making an outgoing call.i had neither problem with PM...

Try to cancel autopay, stuck in activation page

HiAs title mentioned. How do i cancel autopay when i am stuck in the activation page. No matter how many times i log in and out of the page or delete the cookies settings. It wont let me to go into my account payment options. Try contacting the pm ag...

Transfer eSIM from old cell phone to new one.

Hello,I've been with Public Mobile with eSim for a while now. I bought a new cell phone and to transfer from Android to Android to the new phone, I removed the eSim from the old one and used the QR code that Public Mobile sent me to add it to the new...

Resolved! How to remove autopay?

Resolved! i can't use my Data of my plan in phone.

1, mobile data is "ON" in setting, but there is a question mark on signal icon, indicating 'NO Internet Access". and i have confirmed i have an active plan with available data 1G.2, Can you help me to solve the data issue (data can't be used), pleas...

Resolved! one time payment from the bank chequing account

I set up a pre-authenrized payment using my crdedit card with my subscrition. I wonder if I can do a one-time payment from my chequding account for part of my bill?Thanks.

SMS

Few days back, i ported my number from virgin plus to public mobile and i can call, use data, and even send and receive some text messages but i am not receiving all messages and even if i see the message in my notifications its not there on my messa...

International roaming to Asia

I am traveling to Asia and for some emergency I need to access my text messages for multi factor authentication. How can I activate roaming for my PM sim?

Data

When I downloaded an upgrade I lost my Internet access through mobile data

I’m trying to re-activate

My husband has a new phone and I am trying to reactivate it. His login won’t work.

Data

Says I used 64 g of data when I checked usage its under 5

Add fund to my account

Would you please advise if I should add fund to my account? The fund was redeemed from my points. Thanks. John

Account number

I'm trying to get my account number But every time I log it says resume activation or login. If I click log in it takes me to the log in page if I click on resume it's making pay for a new line. I just need my account number. Can someone help me

Issue login to my old public mobile account.

Hi,I've submitted a ticket and the customer support didn't help me at all the kept asking me what can I help you with I kept explaining my situation over and over and they dont help. I cant believe they dont have a phone number at all. This my situat...

Cannot log into account

Hello, my friend’s email has changed and his old one is no longer being supported by his previous provider. He cannot log into his account because he cannot access his eversafe verification code. What can he do to access his account

Minutes

How can we run out of minutes?

I need help

I need to speak to someone in person please

Payment went through but I have no service

Combined similar posts

OTP email access

Resolved! access to OTP

I need log into my account and the system requires me to input OTP. however, my current situation is that (1) I don't have access to my phone. (2) I don't have access to my email that is registered with public mobile either. (3) I am now outside Nor...

Changed my Credit to Debit with Auto Payment

Hi,Months ago (around start of october? Or before october) I changed my auto payment transaction from credit to debit since I've just noticed I'm getting double charges way back from 2023 in my credit. I thought that would fix it now it started not o...

Payment problem

I can't seem to update my credit card, it just won't accept it!

Re:Accessing My Account

Hi, so I don’t have access to the email address or the phone number associated with my account temporarily because I am using a loaner phone while my iPhone is getting repaired, and I need to login to my account to be able to transfer my esim to the ...

Locked out of my account

Tried resetting password & still locked out. How can I get fixed. Is there a customer number I can phone?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I can't make calls bc you say I have no minutes left What?!

Customer service

eSIM Payment Failed

remove credit card information from my account

Data? Messages?

Need help with putting a new eSIM on my new phone

iphone 16 call interruptions

Try to cancel autopay, stuck in activation page

Transfer eSIM from old cell phone to new one.

Resolved! How to remove autopay?

Resolved! i can't use my Data of my plan in phone.

Resolved! one time payment from the bank chequing account

SMS

International roaming to Asia

Data

I’m trying to re-activate

Data

Add fund to my account

Account number

Issue login to my old public mobile account.

Cannot log into account

Minutes

I need help

Payment went through but I have no service

OTP email access

Resolved! access to OTP

Changed my Credit to Debit with Auto Payment

Payment problem

Re:Accessing My Account

Locked out of my account

Change plan

Network Access

Cell service transfer to newer cell phone.

Number transfer issue

Incorrect phone number?