Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.
my husband and I both have phones with public mobile and in the last week or so people call me and I can’t hear them or I call them and I can’t hear them or the conversation is broken up . I was just in Mexico and I need to know if there’s something...
Hello, I have just made a payment of $50 for 100gb data plan and the payment has been processed from my bank account but the plan has not been activated and I got an error message in public mobile app that the payment failed.
I viewed the eSim video but it never explained what happens when you have an eSim for your old phone but then buy a new phone. Do you have to buy another eSim for the new phone. I like the physical Sim since when I buy a new phone I just put the ol...
I need a refund
I have a Canadian US Mexico phone plane . Can I us my phone when I am in the USA ?
Hi There,Last month I referred a friend and she activated an account, but I only received 1 point. We suppose that both of us to receive $10.Yesterday I referred another person. When should I see the dollars for this referral?Could you please assist ...
Hello, I changed my phone number via my portal/account, but my new number is not getting activated even after 1 hr of changing it also my old phone number is deactivated now.
Hi, just experiencing problems with my phone not sending mms messages with attachments. I've done the restart, and also checked the that my mobile data is turned on. Still not working. I use my phone for business and send alot of this type of messa...
HiCell with Public Mobile 343-xxx-xxxx in the name of Gxxx xxxxxx From January to August 2025, payment were taken on the 17th of the month. Starting September 2025 the payment date fluctuatedSeptember and October on the 14thNovember on the 13th.I los...
Has anyone called from Mexico to the US and did you receive any additional charges for this call?Thanks
Good day everyone,I just got the Galaxy note 20 5g. The mobile data connectivity is awful on this phone! it disconnects everywhere. even when i get in my car it goes off. when i walk in a budling or the house, it goes off. i have to restart phone and...
I was charged two times on Nov. 16, 2025 renew date, $18 and $18. could please return $18. Thank you very much!
Cannot log in to my account.
I am unable to cancel my plan as I no longer need the number but my account has logged out on the app and when I sign in it takes me to the select a plan page. I cannot check if I used a different email because when I put in my phone number for the f...
I try not to be mean when communicating on social media but I can't resist asking the question, who is running Public Mobile right now? It's Nov 16 2025. It looks like someone copied and pasted a maintenance shutdown message from Mar 4-5 of a previou...
you asked me to find my setting and change the community name, but i cannot find my setting
I changed $15 - 1 GB last two months ago, but finally charged me $18, i changed again today, can i go back $15 for 1 GB?
Hi, I tried to transfer my number from Bell to Public Mobile and I get the error message, "We are unable to transfer your phone number at the moment. Sorry for the inconvenience." What do I do now?
When I created my Public mobile account I was assigned a temp number. I then ported over my own number. However, the SMS code to login is being sent to thre temp number so I cannot log into the app. I can log into my account from the browser. Please...
When is PM bringing those phones back? Black Friday is around the corner and then Christmas gifts...Also, reward points earning and redemption changed drastically... any plans for bringing "More the merrier" back this year?
Have added a new SIM card to my old phone as my current phone is broken. How do I link my phone number to the new SIM card.
Is there a way to get to speak to a live customer service employee??all I want to do is update a new email contact for my account
Switching now from the $15 plan since the price is being forced and my subscription renews in 3 days.What's the difference between the $19 and $18 plan? 2 extra cents from the rewards points?
is there any charge if I change my subscription to a new one with the same monthly payment in the middle of the subscription period?
I am on the final step of activation I downloaded and logged in to my account but it wants a 6 diget code that was sent to a phone number i don’t have access to so I cant get pass this stage.
Public Mobile has closed my account due to me changing provider today, so I can't login there anymore. I want the money I prep-paid on Nov 13, 2025 refunded for the services not delivered on Nov 15, 2025. Thereafter, I want my CC removed from Public ...
Posting this from a new account with no phone number. I’m trying to login to my actual account but I can’t even though I enter the right password, I have 2SV turned on and my email is one that I don’t use or have access to and my phone number is my o...
Hello, I’m trying to log into the account to update the credit card information but I can’t sign in. I have two children who are using Public Mobile phone plans. For one of their accounts, we no longer remember the email address or the password. I tr...
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