Recover Old Number?

[Meeee10]

Hi, 

I wanted to know how I can recover my old phone number that is still with Public Mobile. I want to start a new plan with that number. Can someone tell me how i can do this. 

[BKNS27]

@Meeee10 

Unfortunately you need to contact and open a new plan with the carrier you original got the number from. If you picked the number from Telus, Koodo or PM. The CS_Agent will have a good chance recovering It for You.

https://expert-messaging.publicmobile.ca/guest/pre-chat 

But if you got the number from Rogers, Fido, Chatr, Bell, Virgin, Lucky, Freedom etc. You need to contact them.

If you don’t remember. We can track it for you. Just give us the first 6 digits (area code & first 3 numbers).

[hTideGnow]

hi @Meeee10 

that depends on how long you missed the 90 days.  

if you missed by only couple days, PM agent can reassign you the number, but if it is longer, then the number could have already been back to the pool for others to choose

we are only customers, we don't know 100% in your situation, please submit a ticket with PM support agent and confirm with them 

[Meeee10]

Its past 90 days.

[hTideGnow]

hi @Meeee10 

can you login to your account? if you can login , just click Pay and Resume Services button and make payment to resume

if you don't see the button, you can use this link on a browser to make payment to resume
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(remember E911 fees if it is needed)

if you cannot login, then you will need to ask PM support agent to help.    Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET