time zone

[cancelnow]

how can i convince public Mobile to use the the correct time. I'm in manitoba and we dont fall back anymore but public mobile incorrectly turned back the system clock 1 hour. if i manually correct the time, certain apps including banking, cease to function

[jvieira575]

Some people have suggested fixes. Maybe one of them will work for you: https://productioncommunity.publicmobile.ca/t5/Get-Support/Manitoba-Timezone/td-p/1471462

[Wardey]

Same issue for me in manitoba 

[umnikke8]

Have you checked for any OS or other updates for your device?

Does the OS let you manually set the time and timezone? Perhaps the app is using the combination to verify the time is valid. You may need to manually set the timezone to EST or some location that uses EST year around -- places in Mexico.

[hTideGnow]

hi @cancelnow 

looks like some are affected by the same issue.  Please report this to PM support agent

 You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET