Unauthorized Email Change Account Recovery

[BenCam]

I created this new Community account because my original account email was changed without my authorization.

Please communicate with me ONLY through this new Community account and its associated email address.

I cannot receive messages sent to the email currently associated with the original phone account.

Please confirm that a support ticket has been created and that an agent will contact me here.

My priority is to regain control of the account and stop the $50.85 monthly charges to my payment method.

[CSA_PM]

@softech Thank you so much for your help!

[CSA_PM]

Hi @BenCam 

I sent you a private message. You can view and reply to it. 

[BenCam]

Thanks!

[softech · Accepted solution]

@BenCam 

We are just customers, and you need engage PM support using this new account  for further assistance.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

Let me know after you submitted the ticket and I will try to escalate it for you